Website Management Expert

Contract

This is a IPSA-10 contract. This kind of contract is known as International Personnel Services Agreement. It is normally internationally recruited only. It usually requires 5 years of experience, depending on education. More about IPSA-10 contracts.

Background

Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

The following documents shall be required from the applicants:

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.

Travel: There is no travel anticipated for this assignment. Travel costs are covered only in the event that the function will be undertaken physically in a duty station and excludes working from home arrangements.

Office/Unit/Project Description:

United Nations Development Programme (UNDP) is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). UNDP's policy work carried out at HQ, Regional Hubs and Country Office levels, forms a contiguous spectrum of deep local knowledge to cutting-edge global perspectives and advocacy. In this context, UNDP invests in the Global Policy Network (GPN), a network of field-based and global technical expertise across a wide range of knowledge domains and in support of the signature solutions and organizational capabilities envisioned in the Strategic Plan.

Within the GPN, the Bureau for Policy and Programme Support (BPPS) has the responsibility for developing all relevant policy and guidance to support the results of UNDP's Strategic Plan. BPPS's staff provides technical advice to Country Offices, advocates for UNDP corporate messages, represents UNDP at multi-stakeholder fora including public-private dialogues, government and civil society dialogues, and engages in UN inter-agency coordination in specific thematic areas. BPPS works closely with UNDP's Crisis Bureau (CB) to support emergency and crisis response. BPPS ensures that issues of risk are fully integrated into UNDP's development programmes. BPPS assists UNDP and partners to achieve higher quality development results through an integrated approach that links results-based management and performance monitoring with more effective and new ways of working. BPPS supports UNDP and partners to be more innovative, knowledge and data driven including in its programme support efforts.

The 2030 Agenda for SDGs and the pledge to leave no one behind reflect the interconnectedness of health and sustainable development, including widening economic and social inequalities, the climate crisis, rapid urbanization, the continuing burden of HIV and other infectious diseases (e.g., malaria, tuberculosis), the growing burden of non-communicable diseases and the emergence of health threats. The scope and scale of delivering health and well-being for all demands innovative partnerships and financing. As affirmed in the Political Declaration of the 2019 High-Level Meeting on Universal Health Coverage (UHC), the Global Fund to Fight AIDS, Tuberculosis and Malaria (Global Fund), Gavi, the Vaccine Alliance (Gavi) and others are critical partners for delivering on the health-related goals of the 2030 Agenda. Stronger Collaboration, Better Health: Global Action Plan for Healthy Lives and Well-being for All outlines how a dozen multilateral health, development and humanitarian agencies, including UNDP, the Global Fund, Gavi and others will collaborate to be more efficient and effective in supporting countries to deliver UHC and achieve the health-related SDG targets.

UNDP’s partnership with the Global Fund, in line with UNDP’s HIV, Health and Development Strategy 2016-2021: Connecting the Dots, makes a vital contribution to UNDP’s Strategic Plan 2018-2021, the 2030 Agenda for Sustainable Development, the SDGs and the pledge to leave no one behind.

As a long-standing partner of the Global Fund, UNDP’s value proposition lies in providing an integrated package of development solutions to strengthen institutions to deliver health services. Through its contributions as interim Principal Recipient (PR) and provider of technical assistance to Global Fund grants in 53 countries since 2003, UNDP’s provision of integrated policy, implementation and capacity development support to countries has yielded significant health and development results in challenging operating environments. Proactive risk management and investing in sustainability are the cornerstones of UNDP’s portfolio management approach in supporting to countries with significant national capacity constraints to manage large-scale health programmes. By providing technical assistance to national counterparts during all phases of implementation, strengthening legislation, policies and regulatory frameworks, and building capacities across key functional areas, including financial management, health information systems, procurement and supply chain management, UNDP is able to deliver results whilst sustainably transitioning to national entities. UNDP’s track record as PR over the last 17 years and capacity to deliver in challenging operating environments has been critical for strengthening its positioning as a health implementation support partner.

Based on demand from Country Offices, and building on the relationships, expertise, systems, partnerships, including across the UN family, and comparative advantage established through the Global Fund partnership, the GPN/BPPS/Global Fund Partnership/Health Implementation Support Team (GF/HIST, Global Fund Partnership Team) is providing support to Country Offices through three overarching modalities: 1) the Global Fund portfolio, 2) health procurement and supply chain management support, and 3) other health implementation support beyond the Global Fund, including Gavi-funded activities and Solar for Health. The GF/HIST provides its support through a country team approach to strengthen and integrate the different functional capacities (e.g., programmatic, procurement/SCM strengthening, finance, capacity development), leveraging technical assistance and policy support from the HHD Group and other GPN teams.

An increasing number of governments are requesting UNDP to help strengthen national capacities and systems for the provision of health services, especially for the procurement and supply management of medicines and health products. The primary focus has been medicines and diagnostics for infectious diseases, but it also includes a broad range of laboratory and hospital equipment. Increasingly, UNDP is receiving requests to support the procurement of medicines, diagnostics and medical equipment for non-communicable diseases. In addition to procurement services, UNDP also supports governments to build resilient and sustainable health systems and support the national procurement and supply chain system. This includes providing technical expertise to strengthen legal, policy and regulatory frameworks, improve procurement rules and regulations, and remove potential barriers to equitable access to affordable medicines.

Knowledge management is a core element of this work, including efforts to capture, facilitate the exchange of, and translate lessons and experiences into practical guidance for Country Offices. As part of this support, GFHIST manages several web-based platforms to share up-to-date guidance and resources for UNDP and partners’ health implementation and health systems strengthening activities. These include: the 1) Global Fund/Health Implementation Guidance Manual (Manual); 2) Capacity Development for Health website (CD website); and 3) Procurement and Supply Chain Management (PSM) eLearning platform.

GFHIST is seeking a Web Developer to provide technical support to the management and further enhancement of its core web platforms and tools for knowledge management, learning, and programme management. These include the following two(2) webistes:

The UNDP-Global Fund Health Implementation Guidance Implementation Manual provides guidance on key aspects of Global Fund project implementation throughout the life of a grant, such as translating relevant lessons learnt from UNDP’s partnership with the Global Fund into practice pointers, providing clear links to the appropriate UNDP Programme and Operations Policies and Procedures (POPP) for each step of project implementation, and providing clear links to the appropriate Global Fund policies and procedures for each step of project implementation. The UNDP Capacity Development: Resilient and Sustainable Systems for Health website (CD Website) provides extensive information about capacity development for health including step-by-step guidance, best practices, examples, case studies and stories; relevant resources and links; and templates and tools. It is a complementary resource to the Manual, with a scope that goes beyond the capacity development processes specific to the implementation of Global Fund programmes. In 2021, the website has been redesigned and migrated to a new platform.

The two (2) websites are managed by the GFHIST Knowledge Management Analyst , with content inputs from GFHIST thematic focal points and other sources including HHD Group, COs etc. GFHIST requires a Website Management Expert to support troubleshooting and technical updates, in addition to supporting optimization, such as improvements to design, back-end functionalities, end-user experience and engagement, and new features.

Additionally, the GFHIST maintains an online Procurement Supply Management (PSM) training for UNDP staff and national partners. As part of this assignment, the Expert will support the hosting, maintenance, user management, platform management and marketing of the new PSM Online eLearning platform .S/he will also support the identification and migration of the eLearning site from its current host, to an alternative hosting platform,

Institutional Arrangement: The Website Management Expert will report to the GFHIST Knowledge Management Analyst, who serves as the site coordinator for the Manual and CD Website and a liaison for other digital projects. The Expert will report to the Senior Health PSM Advisor for the migration of the PSM e-Learning platform.

Duties and Responsibilities

Scope of Work

Manual and CD Website development and management

• Monitor the roll-out of and make any necessary adjustments to the recently migrated CD Website to ensure optimal functioning, design, and user experience on the new platform, as well as user-friendly back-end functionality.
• Support the Knowledge Management Analyst in the uploading, formatting, and quality assurance of the dynamic content across the two sites, where relevant.
• Provide ongoing troubleshooting assistance and oversight of the technical aspects of the CD Website and Manual, such as software updates, resolving broken links and errors, etc.
• Under the guidance of the GFHIST Knowledge Management Analyst and based on emerging needs, recommend and implement site improvements and new features on both sites to optimize their utility as relevant.
• Support analysis of user statistics/site engagement and trends to inform further updates and enhancements.

PSM eLearning platform migration and management

Provide support to 1) Carry out the migration and setting up a new server for the PSM e-Learning platform; and 2) Manage the maintenance of the platform, administration of the users and support to content owners and stakeholders. This includes:

• Analyse, identify and acquire a new hosting platform, and configure and test the other necessary tools on the server.
• Coordinate with the previous supplier to facilitate the transition, and support the PSM team in its oversight of the current supplier until the migration is completed.
• Support the Knowledge Management Analyst in the uploading, formatting, and quality assurance of the dynamic content across the two sites, where relevant.
• Provide ongoing troubleshooting assistance and oversight of the technical aspects of the CD Website and Manual, such as software updates, resolving broken links and errors, etc.
• Under the guidance of the GFHIST Knowledge Management Analyst and based on emerging needs, recommend and implement site improvements and new features on both sites to optimize their utility as relevant.
• Support analysis of user statistics/site engagement and trends to inform further updates and enhancements.

Data and information management tools support

• Provide ad hoc support to projects related to data visualization, dashboards, information management tools, or other types of web based platforms, on request.
• Based on need, support relevant GFHIST focal points to identify new opportunities or platforms to make use of existing data to support decision making, advocacy, and programme management.

Competencies

Professionalism: Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.

Client Orientation: Considers all those to whom services are provided to be "clients " and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

Required Skills and Experience

Min. Academic Education

• Master’s degree in ICT, Computer Science, Web Design, or equivalent.

Min. years of relevant Work experience

• A minimum of 5 years of experience in optimizing and maintaining web systems, database server infrastructure or equivalent.

Required skills and competencies

• Experience creating technical proposals and project management plans for website and ICT development.
• Experience in developing a website using a modern static website generator such as WordPress, Jekyll, Hugo, GatsbyJS or equivalent.
• Experience in managing a website for uploading and formatting of website content that is easy to navigate.

Desired skills and competencies

• Experience working with open-source CMS and database-driven websites and developing new site features.
• Experience creating tools for data visualization, mapping, and interactive digital platforms for knowledge management.
• Previous experience with UNDP/UN agency or an international organization.
• Analyzing user analytics and other webmaster tools, and applying this to the design of websites to improve the experience of end users is an advantage.
• Experience working with diverse teams with different technical capacities in international development.

Required Language(s) (at working level)

• Fluency in English;
• A second UN language is an asset.