Video/Audio Conference Technician

Volunteering Communications & PR IT & Telecom

Overview

Provide technical support for video/audio conferences

You have:

• Experience in user support and ICT-related issues is required
• Good technical knowledge of various ICT technologies and equipment
• Experience in Installation, co-ordination, setup and configuration of Cisco video conference equipment
• Experience with meeting platforms like: MS-Teams, Zoom, Webex
• Installation, Maintenance & Operation of Audio Conference Equipment
• Basic knowledge on Microsoft Power BI or other analytics tool is highly desirable

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

UNMISS was established in 2011 under the auspices of the UN Department of Peacekeeping Operations (DPKO); subsequently, UNMISS mandate has been renewed through resolutions 2057 (2012), 2109 (2013), 2155 (2014), 2187 (2014), 2223 (2015), 2241 (Dec. 2015), 2304 (2016) and 2327 (2016), 2392 (Dec. 2017), 2406 (Mar. 2018), 2459 (Mar. 2019), 2514 (Mar. 2020), 2567 (Mar. 2021), 2625 (Mar. 2022), 2677 (Mar. 2023).

The UN Volunteer Audio/Video Conference Technician will be under the direct supervision of the Video Conference Unit Supervisor in Juba, and will perform the following duties:

• Will be required to assist with and provide support to the operation, maintenance and testing of equipment for the UNMISS Video & Audio Conference Facilities at the mission’s HQ in Juba South Sudan and to provide such support and assistance whenever required to all other State Capitals throughout the mission area. • Will provide support for all video/audio conferencing activities originating or transiting the HQ, which will include the setup of all conferences and the operation of the equipment during such conferences. • Will also assist with the distribution, return of the IT equipment, and assist in the operation and maintenance of the Wide Area Network infrastructure that supports videoconferencing. • Testing equipment and setting-up the necessary Wide Area Network (WAN) links before conferences. Operating the relevant room equipment during the conferences. The incumbent must over-see the entire conference to ensure that all equipment is functioning properly. • Ensuring that the equipment necessary for each video and audio conference is tested and working properly. This will require working knowledge and experience on: • Installation, co-ordination, setup and configuration of different Cisco video conference equipment, monitoring, scheduling, communication with clients on day-to-day Video conference meeting and booking meetings using EBMS. o Cisco Switches and Routers. o LAN/ WAN protocols and technologies. o Have an overall understanding of satellite communication technologies. • Support users with all meeting platforms like: MS-Teams, Live event, Zoom, Webex, Webvc and others. • Assist with the Installation, Maintenance & Operation of Audio Conference Equipment, Cisco Conference Phone, Danish language Interpretation sound System, BGAN INMARSAT Satellite Terminal, Thuraya Satellite Phone. • Assist with setting up of Public Addressing system (PA) equipment, for different kinds of events and meetings. • Assist with the distribution and return of CITS equipment with Inventory Management functions, such as technical evaluation (TE), inspection, return-to-stock, write-off, shipments and stock checks. • Assist with the maintenance and operation of the WAN in terms of monitoring, tracking, and logging events to provide input for the network engineers. • Perform other duties as required.

• Professionalism • Teamwork • Client Orientation • Technological awareness

• Experience in user support and ICT-related issues is required • Good technical knowledge of various ICT technologies and equipment. Basic knowledge of iNeed, FSS and other UN corporate/enterprise applications is highly desirable. • Experience in Installation, co-ordination, setup and configuration of different Cisco video conference equipment, monitoring, scheduling, communication with clients on day-to-day Video conference meeting and booking meetings using EBMS. - Cisco Switches and Routers. - LAN/WAN protocols and technologies • Experience with all meeting platforms like: MS-Teams, Live event, Zoom, Webex, Webvc and others. • Experience in Installation, Maintenance & Operation of Audio Conference Equipment, Cisco Conference Phone, Danish language Interpretation sound System, BGAN INMARSAT Satellite Terminal, Thuraya Satellite Phone. • Basic knowledge on Microsoft Power Business Intelligence or any other analytics tool to provide basic support to our clients is highly desirable.

Living conditions vary between UNMISS duty stations. Each duty station where UNMISS has a field presence has basic residential camp facilities, which includes running water and electricity. Candidates should be aware that accommodation may be austere with the possibility of water shortages and power blackouts. On arrival in Juba accommodation will be on a share basis. Ablutions will also be shared. As the accommodation situation improves single unit accommodation, with an attached ablution, should become available in all locations. Hard wall accommodation is available in Juba.

All UNMISS duty stations apart from Entebbe, Uganda are considered non - family duty stations. The security level of UNMISS duty stations is classified by the UN Department of Safety and Security (UNDSS) who will brief on arrival. A number of locations in South Sudan are prone to conflict.

Primary health care services (preventive and curative) are provided in 11 United Nations Owned Equipment (UNOE) Level-I clinics, 21 Contingent Owned Equipment (COE) Level-I clinics, 4 COE Level-II medical facilities within the mission area and the establishment of contractual agreements for Level-III and Level-IIII care outside the mission area. The 4 Level-II facilities available in Juba, Bor, Malakal and Wau, run by the Troop Contributing Countries (TCC), take referrals from the Level-I clinics and provide hospital-based care.

The climate is tropical with a rainy season in many areas, which should normally span from around April to October. Ability to live and work in difficult and harsh conditions is essential.

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Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: unv.org