Video and Audio Conference Technician

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

UNMISS was established in 2011 under the auspices of the UN Department of Peacekeeping Operations (DPKO); subsequently, UNMISS mandate has been renewed through resolutions 2057 (2012), 2109 (2013), 2155 (2014), 2187 (2014), 2223 (2015), 2241 (Dec. 2015), 2304 (2016) and 2327 (2016), 2392 (Dec. 2017), 2406 (Mar. 2018), 2459 (Mar. 2019), 2514 (Mar. 2020), 2567 (Mar. 2021).

Under the direct supervision of Telecommunication Officer or his designate (please complete with the function of the supervisor), the UN Volunteer will undertake the following tasks:

• Testing equipment and setting-up the necessary Wide Area Network (WAN) links before conferences. Operating the relevant room equipment during the conferences. The in-cumbent must over-see the entire conference to ensure that all equipment is functioning properly; • Ensuring that the equipment necessary for each video and audio conference is tested and working properly. This will require working knowledge and experience on: - Polycom, Tandberg, Cisco C-series/ Cisco MX300 and Cisco Spark Boards, gateways, and multipoint control unit products; - Cisco Switches and Routers, LAN/ WAN protocols and technologies; - Overall understanding of satellite communication technologies Troubleshoot critical power systems; - Perform maintenance/repairs with minimum downtime and operation disruption. • Support users on all online meetings: Teams, Zoom, Webex, Webvc and others; • Assist with the Maintenance & Operation of Audio Conference Equipment, Polycom Sound station, Interpretation System, BGAN INMARSAT Satellite Terminal, Thuraya Satellite Phone and Mobile Phones; • Assist with setting up of Public Addressing system (PA) equipment, for different kinds of events and meetings. • Assist with the distribution and return of FTS equipment with Inventory Management functions, such as receipt, inspection, issue, return-to-stock, write-off, shipments, and stock checks; • Assist with the maintenance and operation of the WAN in terms of monitoring, tracking, and logging events to provide input for the network engineers; • Assist in development of specifications for procurement of equipment, review bid response, evaluate vendor’s proposals, analyze specifications, and report; • Planning and scheduling of the workload: identify possible problems. Initiate long term al Video Conference quality control mechanisms, ensure enhancements and upgrades are completed; • Performs other related duties as may be required from time to time by FTS Management.

Results/Expected Outputs:

• Install and maintain VTC infrastructure to ensure continuity of conferences services in the Mission with minimum disruption. • Adhere strictly to VTC scheduling procedure, advise clients on the requirements, liaise with Senior Mission Leadership on scheduled VTC through their Personal Assistants.

Furthermore, UN Volunteers are required to:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for in-stance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities; • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote capacity development activities and transfer of skills to national personnel during the assignment; • Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible. • Contribute to the effectiveness and efficiency of the Section / Field Office; empowering and mentoring other staff within the unit.

• Integrity and professionalism • Accountability • Commitment to continuous learning • Planning and organizing • Teamwork and respect for diversity • Communication • Flexibility, adaptability, and ability and willingness to operate independently • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the UN core values.

installation and maintenance of Audio/ Video Conference systems, Mobile satellite communications systems and configuration of cisco products. required;

Have knowledge and experience handling of Cisco products is desirable;

Solid computer skills, including full proficiency in various MS Office applications (Excel, Word, Visio, Power point, etc.).

Living conditions vary between UNMISS duty stations. Each duty station where UNMISS has a field presence has basic residential camp facilities, which includes running water and electricity. Candidates should be aware that accommodation may be austere with the possibility of water shortages and power blackouts. On arrival in Juba accommodation will be on a share basis. Ablutions will also be shared. As the accommodation situation improves single unit accommodation, with an attached ablution, should become available in all locations. Hard wall accommodation is available in Juba.

All UNMISS duty stations apart from Entebbe, Uganda are considered non - family duty stations. The security level of UNMISS duty stations is classified by the UN Department of Safety and Security (UNDSS) who will brief on arrival. A number of locations in South Sudan are prone to conflict.

Primary health care services (preventive and curative) are provided in 11 United Nations Owned Equipment (UNOE) Level-I clinics, 21 Contingent Owned Equipment (COE) Level-I clinics, 4 COE Level-II medical facilities within the mission area and the establishment of contractual agreements for Level-III and Level-IIII care outside the mission area. The 4 Level-II facilities available in Juba, Bor, Malakal and Wau, run by the Troop Contributing Countries (TCC), take referrals from the Level-I clinics and provide hospital-based care.

The climate is tropical with a rainy season in many areas, which should normally span from around April to October. Ability to live and work in difficult and harsh conditions is essential.