User Experience Designer

Contract

This is a IICA-1 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 2 years of experience, depending on education. More about IICA-1 contracts.

Background information - ITG

The UNOPS Information Technology Group (ITG) unit is focused on innovation and harnessing cutting-edge technology to deliver solutions to UNOPS that truly address business needs.

Working with UNOPS IT Group is a unique opportunity to deliver systems to users around the world - making an impact on development and solving practical problems for the UNOPS workforce and thereby help people build better lives and countries achieve peace and sustainable development.

ITG’s goal is to provide greater effectiveness, efficiency, and differentiation to UNOPS products and services. UNOPS IT Group is responsible for architecting, designing, delivering, and managing all UNOPS IT infrastructure and business applications. The unit includes Enterprise Architects, Business Analysts, Solutions Designers, Developers and QA Testers from all around the world who are based primarily in Denmark and Thailand.

Background Information - Job-specific

Under the supervision of the Product Manager, the UX designer will be responsible for participating with multidisciplinary teams to create designs which provide experiences that deliver user satisfaction in an accessible and inclusive manner whilst also being aware of the unique context of UNOPS as an organisation with an incredible diversity of demographics operating in low bandwidth and non-office environments.

The designer will also be closely involved in defining standards, best practices and design libraries with the Design and Digital Visibility Architect.

Functional Responsibilities

Research

• Participate in the gathering of user requirements alongside the Product Manager.
• Conduct user research to understand their needs and preferences.
• Conduct usability testing and user feedback sessions to continuously evaluate and improve the user experience.

Design

• Utilise user insights and research to shape the product experience.
• Design and prototype user interfaces that are intuitive, visually appealing, and user-friendly.
• Design user journeys, concepts, and wireframes for web and mobile features.
• Ensure that user interfaces are designed in a fashion that is compatible with accessibility and usability.
• Align designs with UNOPS UX and brand standards to ensure consistency across solutions.
• Develop visual direction for new and existing digital products.

Collaboration

• Collaborate with developers to ensure that designs are feasible to implement.
• Work closely with product managers to align designs with business goals.
• Present design ideas and rationale to senior stakeholders.
• Collaborate with cross-functional teams, including developers, designers, and product managers, to ensure the successful implementation of user-centric design.
• Guide the implementation of designs and provide feedback to ensure optimal solutions.

Knowledge Management

• Stay up-to-date with industry trends and best practices in user experience design.
• Create user-friendly tools and systems for enhancing creative visual design.
• Participate in the creation and evolution of standards, best practices, design libraries and other artefacts.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education

• Master’s Degree, preferably in Interaction Design, User Experience Design, Visual Design, Design or other relevant discipline is required.
• A Bachelor’s degree in combination with an additional two years of experience may be accepted in lieu of master’s degree.
• Secondary education in combination with an additional six years of experience may be accepted in lieu of a master's degree.

Experience

• At least 3 years of experience working with Adobe XD or Figma is required as well as 3 years of experience working with Adobe Suite and 3 years of experience working with User-Centric Design is required.
• At least 1 year of experience working with HTML, 1 year of experience working with User Research and 1 year of experience working with Usability Testing is required.
• Experience with designing digital products for large-scale NGOs is a strong asset.
• Familiarity with existing UNOPS solutions is a strong asset.
• Experience in working in cross-functional Agile teams is a strong asset.
• Experience in working in a highly diverse organisation is a strong asset.
• Excellent communication skills and good IT understanding.

Languages

• Fluency in English is a requirement.
• Working knowledge of another UN language(s) will be considered an asset.

Contract type, level and duration

Contract type: ICA Contract level: I-ICA 1 Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Applicants should be prepared to hand in a current folio of their work.

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.