UNESCORE Programme Management Office Lead

Consultant Programme & Policy

Overview

Lead UNESCORE Programme Management Office and enhance digital transformation initiatives.

You have:

• Advanced university degree or experience equivalent in Business Management, Information Technology, Computer Science or relevant field.
• Demonstrated experience using JIRA as planning, prioritization and quality control tool.
• Demonstrated experience in using Microsoft SharePoint to organize collaborative and communication workspace per customer needs.
• Good understanding of Salesforce platform and Information Architecture.
• Strong communication skills and demonstrated experience in organizing and optimizing information.
• Excellent written and verbal communication skills in English and French.
• Tech savvy with proficient computer skills, including Word, Excel, Power Query and SharePoint.
• General Knowledge on Business processes, Controls & Risks to understand the data is desirable.
• Strong analytical skills and reporting capabilities.
• A high level of individual responsibility, commitment and initiative.
• Team player with easy communication to keep people informed on challenges or delays.

Contract

This is a Consultancy contract. More about Consultancy contracts.

**OVERVIEW** ------------ Parent Sector : Bureau for Digital Business Solutions (DBS) Duty Station: Paris Job Family: Computer Sciences / Information Technologies Type of contract : Non Staff Duration of contract : From 7 to 11 months Recruitment open to : External candidates Application Deadline (Midnight Paris Time) : 16-DEC-2024 UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism **OVERVIEW OF THE FUNCTIONS OF THE POST** ----------------------------------------- The UNESCORE program is one of the cornerstones of digital transformation initiatives. Its objective is to streamline core work processes for speed, efficiencies, and results; standardize data and knowledge management for improved capture, reporting, analytics, institutional memory, and transparency and strengthen accountability at all levels of the Organization. UNESCORE addresses revamping of programme and project management, ensuring end-to-end coverage of processes fully digitally supported with a harmonized and streamlined approach with enhanced reporting capabilities. It also addresses improvements to recently built modernized platforms to support UNESCO’s C/5 Planning and Programme Implementation. The technologies used are Salesforce Amp-Impact, SAP, Microsoft Azure and Drupal. The goal of Core Manager is to support Implementation of C/5 and therefore programme management, reporting and monitoring of UNESCO projects at large both for financial and programmatic elements. Core Planner is developed to support the C/5 biennial financial and programmatic planning of UNESCO. Core Planner was launched in December 2022 and Core Manager was launched in December 2023. A savvy and senior program management lead is sought to coordinate and organize the various tasks of the Programme and ensure the right level of stakeholder management. Long Description ---------------- In the course of 2025, ongoing improvements to UNESCORE will be delivered both on the reporting and the functionality aspect. Phasing out of the incumbent CRM system is also part of the roadmap. Following the critical launches, stakeholder follow-up becomes more important and there is a need to improve proactivity levels. Strengthening the structure, improvements to the delivery, enhancements to support model and stakeholder engagement are part of activities planned for 2025. Internal business stakeholder audiences are segmented into multiple categories. Overall there are central units (not exhaustive list but key groups are: financial and strategic planning, human resources, external relations department, participation programme and evaluation and monitoring), Major Programmes (Sector), Field Offices and Institutes. The person is expected to provide services to enhance programme management in order to give 360 visibility of all internal team activities, overall planning of various workstreams, stakeholder follow-up actions, tasks and communication as well as change management oversight for improved user adoption. The consultant is expected to increase the maturity of the stakeholder management, expectation management, ensuring timeliness to their requests coordinating the relevant activities with technical and functional teams that are internal and external. In addition, prior Salesforce expertise and knowledge is sought to support the above tasks with very good understanding of UN context, implementation of Salesforce platform in such environments, knowing that there are external partners already engaged for the implementation of the platform. Long Description ---------------- Long Description ---------------- **COMPETENCIES (Core / Managerial)** ------------------------------------ Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) Professionalism (C) **-** ----- For detailed information, please consult the [UNESCO Competency Framework](https://en.unesco.org/sites/default/files/competency_framework_e.pdf). **REQUIRED QUALIFICATIONS** --------------------------- Education Advanced university degree or experience equivalent in Business Management, Information Technology, Computer Science or relevant field. Demonstrated experience using JIRA as planning, prioritization and quality control tool. Demonstrated experience in using Microsoft SharePoint to organize collaborative and communication workspace per customer needs. Proven experience in assignments. Skills Good understanding of Salesforce platform and Information Architecture. Curious or familiar with visualization of user journeys. Strong communication skills and demonstrated experience in organizing and optimizing information. Excellent written and verbal communication skills in English and French. Tech savvy with proficient computer skills, including Word, Excel, Power Query and SharePoint. General Knowledge on Business processes, Controls & Risks to understand the data is desirable. Strong analytical skills and reporting capabilities. A high level of individual responsibility, commitment and initiative. Responds flexibly to changes and develop alternate plans to achieve objectives. Motivated by learning, taking challenges and improving processes. Team player and easy communication to keep people informed on challenges or delays. **DESIRABLE QUALIFICATIONS** ---------------------------- 5\. Desirable Qualifications A consultant with experience on UN or International Organizations. 6\. **Deliverables** The expected output for PMO Lead of UNESCORE are as follows: - Meetings as needed with business stakeholders - A consolidated list of all critical actions, status updates and activities for business stakeholders. - Planning, following up and monitoring the progress of workstreams. - Ensuring the liaison between business related requests and enhancements and final backlog list - Oversight of change management and user adoption activities. Ensure training materials are complete for new functionality, there are sufficient training sessions to ensure user satisfaction is continuously monitored. - The coordination and management with technical and functional teams (internal and external) to fulfill the above. - Provide summaries, status updates and briefings in documents formal/informal for the above tasks as needed. - Support the programme as needed particularly for the continuation of service delivery such as anticipating the continuity of external teams, planning of contract renewals and extensions with partners. - Monitor documentation needs and follow-up of the knowledge transfers between team members as and when needed **SELECTION AND RECRUITMENT PROCESS** ------------------------------------- HOW TO APPLY ------------ Interested candidates are kindly requested to apply and submit the following documents in English or French. **NOTE: The CV and technical / financial offer must be submitted to [email protected]**. **Please do not apply through the 'APPLY NOW" button on the page.** 1\. Curriculum Vitae or Resume (maximum 5 pages) 2\. Technical and financial proposals (maximum 3 pages) The technical and financial offer should briefly outline: - The consultant’s appreciation of the mission, its scope, its feasibility, and the challenges for its implementation. - The consultant’s understanding of the assignments, highlighting his/her relevant experience. - The consultant’s proposed remuneration monthly rate in EUR. **The applications that do not include this information will not be considered.** **Only short-listed candidates will be contacted for interviews.** **Footer** ---------- UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency, technical competence and integrity. UNESCO applies a zero-tolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution, as well as gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Candidates from non- and under-represented Member States ([last update here](https://www.unesco.org/en/geo-distribution)) are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts. UNESCO does not charge a fee at any stage of the recruitment process. Please note that UNESCO is a non-smoking Organization.

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Added 1 year ago - Updated 1 year ago - Source: careers.unesco.org