UN Women: Manager, ERP Platform and Services

Overview

Lead implementation and management of Oracle Cloud ERP Platform for UN Women.

You have:

• Master’s Degree in Computer Science, Engineering, Information Systems, Business Administration or related discipline.
• A minimum of 7 years of experience as an ERP Functional/Technical Specialist supporting ERP Systems and processes is required.
• Experience in at least 2 implementations of full lifecycle Oracle ERP platforms including hands-on configuration.
• Experience in Oracle SaaS based integration with third party applications using OCI or other tools is required.
• Experience in Datawarehouse & Business Intelligence technologies is required.
• Fluency in English is required; Knowledge of another UN official working language is an asset.

Contract

This is a P-4 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 7 years of experience, depending on education.

Salary

The salary for this job should be between 159,743 USD and 205,956 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

The Information Systems and Telecommunication (IST) Section, located in DMA (division of management and administration), is responsible for the strategic planning and development of ICT solutions and services, information security, sourcing of information systems and equipment to support business needs and for the maintenance, availability, reliability, and quality of performance of information and telecommunications systems and services globally in all UN Women offices.

As part of organizational digital transformation journey, UN Women is migrating and implementing Oracle Cloud ERP (Enterprise Resources Planning) platform from the current legacy Peoplesoft ERP platform, through a joint inter-agency project including UNDP, UNFPA, UNV, and other agencies. The project scope includes all key ERP modules covering human resources, project management, procurement and financials management.

Under the direct supervision of Chief IST Office, the incumbent is responsible for business requirements analysis, design, configuration, testing, rollout and maintenance of Oracle Cloud ERP Platform for UN Women. The incumbent promotes a client, quality, and results-oriented approach. The incumbent works in close collaboration with business stakeholders including Finance, Budget, Programme and Procurement teams and lead ERP partner agency (UNDP) to ensure consistent service delivery and to resolve complex technical issues and system delivery to meet the business needs.

The Manager of ERP Platform will be a key member of the Information Systems and Telecommunications office for the management, administration and maintenance of Oracle Cloud ERP platform and aligning it with the business and technical needs. This position is expected to be a critical contributor to plan, manage to build a scalable Oracle Cloud ERP system for UN Women and work on multiple projects with focus on supporting the architecture and development of Oracle Cloud ERP enhancements, integration, workflows, extensions, and reporting. This position will be responsible for working with business users to gather requirements, design, analyze, process definition, testing, training, and delivering an integrated solution. This position will also perform a wide variety of enterprise-level management activities, including managing team members, assist contractors in building and delivering the overall solution, and ensuring system changes are appropriately documented.

Duties and Responsibilities

Lead the design and build of business solutions in Oracle Cloud ERP platform:

• Participate in the design, build and implementation of business system solutions, utilizing the Oracle Cloud ERP platform, to solve complex business requirements;
• Act as a liaison between the business and technical communities to help bridge the gap between business problems and technology solutions;
• Define and document current state processes and future state solutions;
• Lead the development of functional specifications, system configurations and system testing;
• Collaborate with technical development teams/ vendors and coordinate work efforts when addressing implementations, functionality enhancements, application updates and performance issues;
• Effectively communicate software solution expectations to internal customers, team members and other stakeholders;
• Lead the design and development of required integration technologies to feed the data from ERP to UN Women’s internal applications and data warehouse;
• Identify potential integration points within the IT systems landscape for the business area and coordinate with business experts to deliver efficiency gains at a system level and across business areas.

Management, administration and maintenance of ERP platform:

• Manage the maintenance and optimization of the newly released ERP (Oracle Cloud) solution in the areas of Oracle Cloud Financials modules (GL, Budgetary Control, AR, AP, FA),SCM, HCM(Core HR & Talent Management) and PPM;
• Lead the analysis of new Oracle releases on quarterly basis, do regression testing of all cloud updates & patches and monitor roll out of new features;
• Maintain Master data model and relevant configurations in ERP platform to support the on-going need of change in Organizational hierarchy and relationship (i.e. BU / OU / Cost Center changes) & the maintenance of various trees in system for reporting and management purposes;
• Manage, maintain and support UN Women specific configurations in ERP platform such as CVR (cross validation rules) rules, Cash control budget, Flex fields management, and custom rules for different functionalities;
• Create change requests for all the setups and configuration alternations and participate/ collaborate in the change management process with partner agencies;
• Perform the impact analysis of UN Women specific functionalities and business processes validation when there is a change applied by other partner agencies;
• Manage data model relationship across different streams such as PPM, Financials, SCM and HCM to support the data feed for internal home-grown applications on ERP data;
• Create technical documentation including implementation guides, data flow mapping documents and diagrams, training materials as needed etc.

Provide Oracle Cloud ERP platform and end-user support:

• Lead the ERP Global Helpdesk team to provide production support for the UN Women’s ERP platform and related systems and coordinate with external vendors for the resolution of any issues;
• Train and manage ERP Global Helpdesk team and coordinate with the stakeholders to meet the SLA and produce KPIs and performance metrics to be presented to the leadership;
• Investigate and resolve application functionality related issues and provide support for issues and matters surrounding system utilization, functionality and data;
• Analyze data contained in ERP databases and identify data integrity issues with existing and proposed system changes and implement solutions;
• Make recommendations for enhancements and improvements based upon lessons learned;
• Provide functional guidance to business users and other stakeholders to implement and optimize business processes for financial modules;
• Liaise with users in business units, UNDP, UN Women IT team and governing bodies and provide specialized advice to users;
• Collaborate with internal and external auditors and legal specialists to ensure that the system related policies, processes and procedures comply with UN regulations;
• Provide analytical and technical support to the business units in UN Women and other stakeholders on the effective utilization of ERP system.

Lead the design and development of corporate data warehouse and reporting solution:

• Collaborate with clients to understand their business requirements and design effective data warehouse solutions;
• Develop and implement data warehouse architecture, data models, schemas, and structures;
• Design and implement efficient Extract, Transform, and Load (ETL) processes to populate and update data warehouses;
• Ensure data quality and integrity by establishing appropriate data validation and cleansing procedures;
• Collaborate with analysts to design and develop visualizations, dashboards, and reports;
• Provide training sessions for end users to effectively use and interpret the reporting solutions.

Key Performance Indicators:

• Fully functioning ERP platform for business needs
• Full functioning Data Warehouse with ERP data for reporting needs
• Up-to-date and user-friendly guidance notes and documentation on the ERP platform
• Timely incorporation of client feedback on the system enhancements
• Substantive technical inputs into training materials and rollout plan and support in all offices including HQ and Field offices
• Adherence to UN Women rules and regulations
• Provide timely and quality advice to clients
• Timely and quality reports

Competencies

Core Values:

• Respect for Diversity
• Integrity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Inclusive Collaboration
• Stakeholder Engagement
• Leading by Example

Please visit this link for more information on UN Women’s Core Values and Competencies:

https://www.unwomen.org/sites/default/files/Headquarters/Attachments/Sections/About%20Us/Employment/UN-Women-values-and-competencies-framework-en.pdf

Functional Competencies:

• Demonstrated proficiency to have analytical ability and thorough understanding of software development life cycle processes
• Working knowledge of ERP systems and modern Cloud technologies

• Strong cross functional knowledge of the following Oracle Cloud ERP module: FSCM, PPM, HCM and SCM

• Strong understanding of software development lifecycle

• Strong in the use of Microsoft PowerPoint

• Strong requirements elicitation and modeling skills

• Actively seeks to apply current expertise and new ideas on how to optimize use of technology to streamline workloads

• Ability to interact with technical and functional personnel at all levels
• Ability to work independently and manage multiple task assignments
• Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

Required Skills and Experience

Education and certification:

• Master’s Degree in Computer Science, Engineering, Information Systems, Business Administration or related discipline;
• A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Experience:

• A minimum of 7 years of experience as an ERP Functional/Technical Specialist supporting ERP Systems and processes is required;
• Experience in at least 2 implementations of full lifecycle Oracle ERP platforms including hands-on configuration, preferably using the Oracle Cloud ERP and PeopleSoft ERP platforms is required;
• Experience in Oracle SaaS based integration with third party applications using OCI or other tools is required;
• Experience in Datawarehouse & Business Intelligence technologies is required;
• Experience in managing onsite and offshore technical teams and vendors is required;
• Experience in application support including problem analysis and resolution is required;
• Experience with requirements management is required;
• Experience with Iterative or Agile project methodologies and tools is required;
• Experience with UN entities in ICT projects is desired.

Language Requirements:

• Fluency in English is required;
• Knowledge of another UN official working language is an asset.

Application:

All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from: https://www.unwomen.org/sites/default/files/Headquarters/Attachments/Sections/About%20Us/Employment/UN-Women-P11-Personal-History-Form.doc. Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.

Note:

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.

Diversity and inclusion:

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)

Potential interview questions