Ukrainian Housing Assistant

- Answering phone calls and responding to emails from Ukrainian clients in a professional and courteous manner and directing them to the appropriate housing services. - Assisting the housing case managers in enrolling clients in housing services, which may include providing information on available housing options, eligibility requirements, and application processes. - Maintaining accurate and up-to-date records of client information and housing services, using various filing and database management systems. - Providing general administrative support to the housing department, such as scheduling appointments, preparing correspondence, and filing documents. - Collaborating with other staff members and departments to ensure efficient and effective delivery of housing services. - Documentation of case notes on the IRC systems including ETO, Integra - Following established policies and procedures to ensure compliance with applicable laws, regulations, and organizational standards. - Performing other duties as assigned by the supervisor or department head.

Key Working Relationships:

Position Reports to: Housing Manager with a dotted line to the Housing Administrator Other Internal and/or external contacts: Internal: Resettlement Housing; Ukrainian Casework Team, Employment Team; Operations Team; Finance Team; other IRC Washington Program Teams External: Housing Providers, Property Management Companies, Apartment Managers, other community partners; and housing providers

Qualifications Job Requirements:

- Relevant degree or equivalent experience - Lived experience as a refugee or immigrant is preferred. - In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted. - Minimum of 1 year of experience working in refugee resettlement with demonstrated understanding of Department of State Refugee Reception and Placement program requirements. - An established understanding of administrative work within a non-profit is preferred. - English proficiency both spoken and written. Proficiency in Ukrainian and Russian languages is required. - Ability to document client interactions and services provided and maintain updated and accurate documentation. - Proficiency with Microsoft Office Suite, comfort learning and working with other technical systems. - Demonstrated ability to work as a team member in a multi-cultural environment. - Valid driver’s license. - Committed to anti-racism and continual learning and growth.

- Access to reliable transportation and required insurance to travel throughout the service delivery area if required.

Working Environment: Standard, professional office environment; hybrid remote, office, and fieldwork. May require occasional weekend and /or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position. Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: IRC is an equal opportunity employer and we value diversity at our organization. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

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