UDOC Technical Assistant, Ukraine, Odessa (only for nationals)

Contract

This is a Professional contract, Grade 4 (NRC) contract. More about Professional contract, Grade 4 (NRC) contracts.

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity, and accountability. These attitudes and beliefs shall guide our actions and relationships.

1. Role and responsibilities

The Urban displacement Out of Camp (UDOC) Technical Assistant will be responsible for the day-to-day implementation of UDOC activities, data collection, data entry, filing, archiving, assessment, preparing reports, etc.

Generic responsibilities

1. Ensure compliance with NRC policies, guidelines, standards, and donor requirements

2. Ensure adherence to UDOC strategy, tools, handbooks, guidelines, and standards

3. Implement activities according to the established plan of action

4. Promote and share ideas for technical improvement and further program development

5. Ensure that projects target beneficiaries most in need, and explore and assess new and better ways to assist

Specific responsibilities

• Assist with receiving incoming calls from beneficiaries/hotline and make outgoing calls to the latter according to needs

• Receive, distribute, and keep records of brochures distributed, emails, documents, and reports and perform other duties in UDOC centers

• Complete administrative tasks such as data entry of intake forms, translation, taking minutes, drafting letters, etc.

• Contribute to formulating report analysis

• Ensure proper documentation of project supporting documents a

• Provide services in person or through remote modalities

• Contribute to outreach activities, needs identification, and response planning as assigned by the Line manager

• Ensure safe identification and referral of persons in need of a specific service

• Conduct field visits and develop proper reports

• Provide inputs to documents (i.e briefing notes, case studies)

• Contribute to the development of tools and procedures

• Contribute to coordination with local partners and key stakeholders

• Coordinate activities with other NRC programmes

• Ensure proper communication with local authorities, NGOs, UN Agencies, and other actors regarding legal aid provision when assigned • Assist with administrative/logistics/finance tasks whenever required

• Prepare weekly and monthly plans and reports, upon agreement with the line manager

Competencies

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge, and experience that are important for effective performance.

Generic professional competencies for this position:

• Bachelor’s degree in social science, admin, or similar areas

• Minimum 2 years of relevant work experience

• Experience working in similar roles in a humanitarian/recovery context

• Previous experience working in complex and volatile contexts

• Documented results related to the position’s responsibilities

Context-related skills, knowledge, and experience

• Good knowledge of the context of Ukraine

• Experience of working in community-based initiatives and activities

• Experience of working in NGOs, CSOs or public service is an asset

• Experience of working in the field with displaced and/or vulnerable groups and communities

• Knowledge of the software programs (MS Word, Excel, PowerPoint)

2. Behavioral competencies

• Handling insecure environments

• Working with people

• Coping with change

• Planning and delivering results

• Communicating with impact and respect

• Analyzing