UDOC Technical Assistant Ukraine Odessa (for nationals only)

Contract

This is a Professional contract (NRC) contract. More about Professional contract (NRC) contracts.

This is a Professional contract, Grade 4 (NRC) contract. More about Professional contract, Grade 4 (NRC) contracts.

A job description is a written statement that describes the employee's role and responsibilities. The role and responsibilities shall be executed within the NRC framework. The job description facilitates the recruitment process by stating the necessary competencies. It is mandatory for all positions.

1. Role and responsibilities

The Urban displacement Out of Camp (UDOC) Technical Assistant will be responsible for the day-to-day implementation of UDOC activities, data collection, data entry, filing, archiving , assessment, preparing reports, etc.

Generic responsibilities

1. Ensure compliance with NRC policies, guidelines, standards and donor requirements

2. Ensure adherence to UDOC strategy, tools, handbooks, guidelines and standards

3. Implement activities according to established plan of action

4. Promote and share ideas for technical improvement and further program development

S. Ensure that projects target beneficiaries most in need, and explore and assess new and better ways to assist

Specific responsibilities

• Assist with receive incoming calls from beneficiaries/hotline and make outgoing calls to the latter according to needs

• Receive, distribute and keep records of brochures distributed, mails, documents and reports and perform other duties in UDOC centers

• Complete administrative tasks such as data entry of intake forms, translation, taking minutes, drafting letters, etc.

• Contribute to formulating report analysis

• Ensure proper documentation of project supporting documents a

• Provide services in person or through remote modalities

• Contribute to outreach activities, needs identification, response planning as assigned by Line manager

• Ensure safe identification and referral of persons in need of a specific service

• Conduct field visits and develop proper reports

• Provide inputs to documents (i.e. briefing notes, case studies)

• Contribute to the development of tools and procedures

• Contribute to coordination with local partners and key stakeholders

• Coordinate activities with other NRC programs

• Ensure proper communication with local authorities, NGOs, UN Agencies and other actors regarding legal aid provision when assigned

• Assist with administrative/logistics/finance tasks whenever required

• Prepare weekly and monthly plans and reports, upon agreement with line manage

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• NRC UDOC team

• NRC Advocacy and Communication team

• NRC CCs program staff (e.g. PM, PCs, POs, PAs)

• NRC support unit staff (e.g. administration, finances, logistics)

Scale and scope of position

Staff: N/A

Stakeholders: Beneficiaries, 1/NGOs, local authorities, UN Agencies

Budgets: N/A

Information: Share Point, OneDrive, Office 365, OKTA, KOBO, Unit 4, NRC People

Legal or compliance: Terms of Employment, Code of Conduct, Basic Rules on Data Protection

2. Competencies

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:

• Bachelor's degree in social science, admin or similar areas

• Minimum 2 years of relevant work experience

• Experience working in similar roles in humanitarian/recovery context

• Previous experience from working in complex and volatile contexts

• Documented results related to the position's responsibilities

Context related skills, knowledge and experience (shall be adapted to the specific position):

• Good knowledge of the context in Ukraine

• Experience of working in community-based initiatives and activities

• Experience of working in NGOs, CSOs or public service is an asset

• Experience of working in the field with displaced and/or vulnerable groups and communities

• Knowledge of the software programs (MS Word, Excel, PowerPoint)

Behavioral competencies (max. 6)

These are personal qualities that influence how successful people are in their job. NRC's Competency Framework states 12 behavioral competencies, and the following are essential for this position:

• Handling insecure environments

• Working with people

• Coping with change

• Planning and delivering results

• Communicating with impact and respect

• Analyzing