Travel Specialist

Overview

Process travel expense claims and manage travel-related queries effectively.

You have:

• Secondary school education required; university degree from an institution recognized by the International Association of Universities (IAU)/UNESCO in Public Administration, Finance, Accounting, Hospitality, Logistics, Tourism, Economics, customer service or other related field is an asset.
• At least 4 years of relevant experience in office/travel and/or accounting support work.
• Working knowledge (proficient – level C) of English.
• National or resident of Hungary with valid work permit.

Organizational Setting

The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.

Reporting Lines

The Travel Specialist reports to and receives guidance from the Travel Associate of the Travel Unit CSOC.

Technical Focus

Travel Operations

Tasks and responsibilities

• Process travel expense claims, including verification of travel performed against entitlement and computation of costs within FAO liability; • Identify/claim refunds of travel costs from carriers, travel agents or travellers and taking necessary follow-up action; • Process lump sum payments and post-factum claims, verifying correctness with FAO travel agent in cases of complex fares; • Assist in providing guidance and advice on travel rules and procedures to SSC/Divisions/Field Offices staff; • Manage the Travel E-mail account concerning queries on travel-related payments/recoveries/entitlements from travellers/SSC/Human Resources Management Division/Field Offices; • Verify correctness of records related to travellers in corporate systems to ensure proper accounting transactions relating to claimant staff members and consultants; • Review the daily rejections list relating to travel payments, investigating and checking incorrect entries; • Review and reconcile monthly recoveries report for submission to Accounts Receivable, taking corrective action where necessary and validating items for recovery. • Assist Accounts Payable in clearing consultants' honoraria payments, providing details relating to TEC deductions and/or follow up actions with Divisions regarding outstanding TECs, performing any accounting adjustment; • Address/initiate requests and tasks in Service Now customer portal; • Supports corporate initiatives in accordance with the Corporate Environmental Responsibility Strategy to reduce emissions, increase efficiency and integrate sustainability; • Perform other duties a required

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Secondary school education required; university degree from an institution recognized by the International Association of Universities (IAU)/UNESCO in Public Administration, Finance, Accounting, Hospitality, Logistics, Tourism, Economics, customer service or other related field is an asset. • At least 4 years of relevant experience in office/travel and/or accounting support work. • Working knowledge (proficient – level C) of English. • National or resident of Hungary with valid work permit.

Technical/Functional Skills

• Knowledge of the essential elements of a range of financial/accounting/budgeting activities, including the relevant policies, rules and regulations. • Very good knowledge of the MS Office applications, Internet and office technology equipment • Knowledge of Enterprise Resource Planning (ERP) corporate travel systems. • Knowledge of communication and documentation standards. • Strong organizational and time-management skills • Excellent interpersonal and communication abilities. • Some knowledge (intermediate – level B) of other official FAO languages is an asset

FAO Core Competencies

• Results Focus • Teamwork • Communication • Building Effective Relationships • Knowledge Sharing and Continuous Improvement

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Potential interview questions

Added 3 months ago - Updated 2 months ago - Source: fao.org