Travel Quality Specialist

Volunteering Admin Logistics & Procurement

Overview

Provide support to Meeting and Travel Services ensuring efficient operations and compliance.

You have:

• A minimum of five (5) years of experience in finance or administrative positions is required.
• Experience in administrative, finance, travel, or operational support functions.
• Experience with travel management processes, expense claims, or financial transaction review is desirable.
• Experience with ERP systems such as SAP and travel management tools is an asset.
• Strong analytical skills and attention to detail.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong communication and customer service skills.
• Ability to interpret and apply policies and procedures consistently.
• Good organizational and time-management skills.
• Ability to work under pressure and manage high transaction volumes.

Contract

This is a UNV contract. More about UNV contracts.

The organization is implementing Meeting and Travel Services (MTS) to streamline meeting coordination, travel arrangements, expense management, and compliance with applicable meeting and travel policies. Within this framework, the MTS Business Support Team is responsible for ensuring the effective day-to-day functioning of the system, providing user support, and contributing to the continuous improvement of MTS processes.
The assignment aims to provide support to the Meeting and Travel Services, ensuring efficient technical writing, knowledge management and training.

Provide operational support to the TQS, with a primary focus on the review and approval of expense reports and related travel transactions, ensuring accuracy, compliance, and timely processing.

Duties and Responsibilities:

Under the supervision of the Travel Quality Supervisor, the incumbent will:

Review and approve expense reports in accordance with WHO travel policies and procedures within established timelines. Verify supporting documentation and ensure completeness of claims submitted by travelers. Identify discrepancies, missing documentation, or policy exceptions, and communicate required corrective actions to travelers or administrative assistants. Assist with the review of travel requests and related travel transactions as required. Support invoice reconciliation activities. Perform other travel quality assurance tasks as assigned by the supervisor.

• Integrity.
• Respect for Diversity.
• Assiduity and professionalism
• Accountability.
• Planning and organising.
• Communication and Teamwork
• Adaptability and Flexibility.
• Creativity and innovation.
• Self-management

Experience in administrative, finance, travel, or operational support functions. Experience with travel management processes, expense claims, or financial transaction review is desirable. Experience with ERP systems such as SAP and travel management tools is an asset. Experience working with staff and external partners. Strong analytical skills and attention to detail. Ability to interpret and apply policies and procedures consistently. Good organizational and time-management skills. Ability to work under pressure and manage high transaction volumes. Proficiency in Microsoft Office applications, particularly Excel. Strong communication and customer service skills.

Essential:

A minimum of five (5) years of experience in finance or administrative positions is required. Knowledge of procedures and practices within the UN system is an advantage.

Desirable:

Relevant experience within WHO or another UN agency is an asset. Experience with ERP systems is an asset.

1) Living Conditions

Living conditions in Tunisia are highly appreciated and comparable to those of northern Mediterranean countries. The country enjoys a Mediterranean climate in almost all regions, except for the south, which features a more arid climate.

In addition to its mild climate and varied landscapes, Tunisia has a rich cultural heritage, making it one of the most visited countries in the world. It is also renowned for its gastronomic attractions and a culinary tradition inherited from a millennia-old history.

According to a ranking by the American magazine Ceoworld, Tunisia is the 7th least expensive country in the world. The country has a recognized healthcare system and a quality education system. It is equipped with all the necessary infrastructure and amenities for optimal living comfort.

The capital, Tunis, is relatively easy to navigate. Public transportation is available and affordable. Crime rates remain relatively low, despite an increase in reported acts of violence. Tunisia is currently going through a critical phase of democratic and social transition; it is therefore important to stay informed about the political situation. Security advice is systematically provided by UNDSS and UNHCR security personnel.

Given that this is a national UN Volunteer assignment, the volunteer will be responsible for organizing their own accommodation and basic needs.

2) Conditions of Service for National UN Volunteers

The contract is issued for the indicated period, with the possibility of extension subject to the availability of funds, operational necessity, and satisfactory performance. However, there is no guarantee that the assignment will be renewed.

Travel to the duty station (if applicable) and a settling-in grant will be provided when the duty station is located outside the commuting area from the place of recruitment. The Volunteer Living Allowance is paid monthly to cover housing, utilities, and daily living expenses.

Life, health, and permanent disability insurance is included (health insurance for up to 3 dependents), as well as a final repatriation allowance (if applicable) and a resettlement allowance for satisfactory service.

Additionally, in non-family duty stations classified under hardship categories D or E according to the ICSC, a Well-Being Differential (WBD) will be paid monthly.

3) Allowances and Benefits

Before the assignment • Entry lump sum: 350 USD • Relocation costs: 200 USD at the beginning and end of the assignment if the duty station is located outside the commuting area (as determined by UNDP/UNV)

During the assignment • Volunteer Living Allowance: 2,349.66 TND • Training: Access to UNDP/UNV learning and career development resources • Annual leave: 2.5 days per month • Insurance: Comprehensive coverage for health, life, and malicious acts for the volunteer, as well as health insurance for up to 3 eligible dependents. See the Conditions of Service for more details on eligibility criteria.

At the end of the assignment • Exit allowance (paid upon successful completion of the assignment): 195.81 TND per month served, paid at the end of the contract.

Further entitlements and information available at:

• https://app.unv.org/calculator • https://www.unv.org/volunteer-your-country-conditions-service

Apply now

Potential interview questions

Added 4 days ago - Updated 4 hours ago - Source: unv.org