Telephone Services Support Assistant

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

UNMISS was established in 2011 under the auspices of the UN Department of Peacekeeping Operations (DPKO); subsequently, UNMISS mandate has been renewed through resolutions 2057 (2012), 2109 (2013), 2155 (2014), 2187 (2014), 2223 (2015), 2241 (Dec. 2015), 2304 (2016) and 2327 (2016), 2392 (Dec. 2017), 2406 (Mar. 2018), 2459 (Mar. 2019), 2514 (Mar. 2020), 2567 (Mar. 2021), 2625 (Mar. 2022).

Under the direct supervision of the Telephone Services Supervisor in charge of Telephony, Mobile services and billing, the UN Volunteer will undertake the following tasks: • Process invoices for services provided to the Mission. This includes invoice charges verification, document certification as well as following up payment with the Finance Section; • Minimum 5 years experience on raising shopping carts, creating service entry sheet and processing payments through UMOJA; • Minimum 3 years financial data analyzing; • Assist in the recovery of telephony and mobile call charges from staff for non-Mission-related business and private use; • Track and report on all pending and processed invoice transactions; • Act as the Field Technology Section’s focal point in coordinating with the Finance Section, specifically with regards to the telephone call charges to be recovered from staff members, with the commitment in the timely processing of payments to vendors and service providers; • Coordinate with service provider support personnel regarding service activation, response to service outages, reconfiguration and commissioning of services; • Ensure that personnel from UN Agencies, Funds, Programs, as well as UNMISS staff members provided by the Mission with these services comply with standing instructions and procedures in the use of ICT resources as per ST/SGB/2004/15, Use of Information and communication Technology resources and data; • Prepare business related memoranda and facsimile correspondence in response to queries from telephone service providers, internet providers and staff members; • Maintain a comprehensive filing system of invoices, billing statements and correspondence for all telephone services, including issue and return vouchers for mobile and satellite SIM cards; • Process call detail records from service providers; • Maintain an accurate filing system and archiving of records in the Unit; • Track mobile phones, Thuraya and BGAN portable satellite phones and their corresponding end-users; • Provide FTS Management with regular monthly reports; • Preform other assigned duties as required.

Furthermore, UN Volunteers are required to: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for in-stance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities; • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

• Integrity and professionalism • Accountability • Commitment to continuous learning • Planning and organizing • Teamwork and respect for diversity • Communication • Flexibility, adaptability, and ability and willingness to operate independently • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the UN core values.

Accounting, billing, budgeting and financial management, preferably in an international organization.

Experience in UN peacekeeping or other field operations, some of which is in the area of budget or finance is desirable.

Solid computer skills, including full proficiency in various MS Office applications (Excel, Word etc.) and other IT applications and office technology equipment; background and experience in Umoja is desirable.

Living conditions vary between UNMISS duty stations. Each duty station where UNMISS has a field presence has basic residential camp facilities, which includes running water and electricity. Candidates should be aware that accommodation may be austere with the possibility of water shortages and power blackouts. On arrival in Juba accommodation will be on a share basis. Ablutions will also be shared. As the accommodation situation improves single unit accommodation, with an attached ablution, should become available in all locations. Hard wall accommodation is available in Juba.

All UNMISS duty stations apart from Entebbe, Uganda are considered non - family duty stations. The security level of UNMISS duty stations is classified by the UN Department of Safety and Security (UNDSS) who will brief on arrival. A number of locations in South Sudan are prone to conflict.

Primary health care services (preventive and curative) are provided in 11 United Nations Owned Equipment (UNOE) Level-I clinics, 21 Contingent Owned Equipment (COE) Level-I clinics, 4 COE Level-II medical facilities within the mission area and the establishment of contractual agreements for Level-III and Level-IIII care outside the mission area. The 4 Level-II facilities available in Juba, Bor, Malakal and Wau, run by the Troop Contributing Countries (TCC), take referrals from the Level-I clinics and provide hospital-based care.

The climate is tropical with a rainy season in many areas, which should normally span from around April to October. Ability to live and work in difficult and harsh conditions is essential.