Telecoms Associate SC6 (Chittagong & Bashan Char/Cox's Bazar)

.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

STANDARD MINIMUM QUALIFICATIONS

EDUCATION: Bachelor's Degree in Telecommunications o or relevant. Having recognized certificates in Radio Communications, Information Technology, Telecommunication or other related electronic communication field are desired.

EXPERIENCE: A minimum of 5 years experience with telecommunications installations and equipment demonstrating hands-on expertise with HF/VHF radio, PABX, VSAT, wireless, satellite, WAN and LAN technologies in a globally distributed telecommunications operation. Exposure to Windows server operating system, AD, Microsoft Office 365, LAN, WAN, WLAN technologies. Experience of working in an International NGO/organization will be an added advantage.

LANGUAGE: Fluency in both oral and written communication in English and Bangla. Proficiency in local dialect is desirable.

ORGANIZATIONAL CONTEXT

In October 2021, UNHCR (on behalf of the UN) signed a Memorandum of Understanding with the Ministry of Disaster Management and Relief (MoDMR) to set the policy framework based on humanitarian and protection principles and the Government’s priorities and policies. The MoU will guide the UN’s humanitarian response on the island. UN engagement on Bhasan Char is to support and complement the work of the Government. WFP began technical assessments in November 2021 and has begun launching operations in early 2022. WFP’s operations will involve General Food Assistance, Nutrition, Livelihoods, School Feeding, and Common Logistics and ICT Services.

During 2022, while administrative procedures for designating duty stations, establishing appropriate accommodation on the island, etc. are ongoing, all staff dedicated for the Bhasan Char response will be based in Chittagong on their contracts. However, there is a clear expectation that most of the staff member’s time will be spent on Bhasan Char, as required. Presence in Bhasan Char will be considered mission time and eligible for Daily Subsistence Allowance (DSA) as approved by WFP. Travel to and from the island (approximately 3 hours via Navy vessel), on the island, and accommodation on the island will be provided by WFP. There are no options for private accommodation rentals in Bhasan Char.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively. 2. Oversee, install, and maintain effective HF/VHF, satellite, IP/PBX telephone, voice, and data communications infrastructure in support of connectivity to WFP operational locations 3. Receive, test, and install systems and telecommunications hardware. 4. Provide accurate and timely radio, telephone, satellite communications data for updating WFP Cox’s Bazar office and regional information databases. 5. Prepare and maintain a comprehensive inventory of all IT and Telecommunications equipment, I/O devices and software existent in Cox’s Bazar WFP offices and premises. 6. Perform maintenance and minor repairs on hardware equipment. 7. Install security telecommunications infrastructure as defined in the Telecommunications Security Standards {TESS+} in support of staff security 8. Monitor technology reliability, identify user needs, analyse data and statistics, and produce accurate reports in order to recommend IT and Telecommunication solutions to support informative decision-making and implement cost saving measures. 9. Resolve queries independently, escalating if required, to ensure that standard IT and Telecommunication questions are answered, and accurate information is provided to staff. 10. Provide standard technical training to end users of commonly used technology and telecommunication systems, to assist WFP staff in conducting their work including all hardware, software, files management/maintenance, LAN/WAN and Telecommunication systems also providing guidance and training to junior colleagues in the delivery of IT and Telecommunication support services to support the capability building of staff. 11. Manage and maintain the HF/VHF callsign and HF sel-call system in coordination with ETS/UNDSS. 12. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT and Telecommunication services and products. 13. Implement improvements to methods and processes within the IT division to support the continuous improvement of IT and Telecommunication services provided. 14. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures. 15. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies. 16. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. Service Management Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved. Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions. Procurement and Contract Management Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

TERMS AND CONDITIONS

Contract Type : Service Contract

No of positions : 2

Contract Duration : 12 months

Nationality : Bangladeshi only

Monthly Gross Salary : BDT. 114,638

Duty Station : Chittagong & Bashan Char / Cox's Bazar

Special notes: Position based in "Chittagong & Bashan Char" will require travel regularly and work prolongedly in Bashan Char on mission.

DEADLINE FOR APPLICATIONS

10 March 2022

*Kindly note the only documents you need to submit at this time are your CV and Cover Letter. Additional documents such as passports, recommendation letters, academic certificates, etc may potentially be requested at a future time.

.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.