Telecoms Assistant

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

In accordance with the tasks outlined above, the incumbent is expected to produce the following outputs: • Closely Monitor the KPI’s for the Workshop and execute tasks/duties accordingly. • Accurately maintain the complete Record of Workorders, Fault reports and Warranty claims, etc for workshop unit. • Fully Participate in the preparation of the IT Workshop Unit Efficiency and Improvement Gains Report. • Prepare, advise and formulation of IT Workshop budget cost estimate including justification of resource requirements. • Prepare and follow Routine Maintenance plan for Printers and MFP’s in MHQ and Regions. • Carefully Plan and Maintain Stocks and replenishment process for business continuity.

This position is located under the Field Technology Section of MINUSMA. Under the overall supervision of the Chief Field Technology Section and under the direct supervision of the IT Workshop Supervisor, the UN Volunteer will be responsible for the following tasks: • Attend to walk-in users in a professional and polite manner, communicate clearly and effectively to end-users using good etiquette following established Standard Operating Procedures of the Workshop. • Promptly attend to user complaints of break down or maintenance of IT equipment’s such as Laptops, Desktops, Printers, UPS etc. • Provide inputs for budget and cost estimation for uninterrupted printing services to mission. • Provide Technical support to regions remotely or on-site. • Produce comprehensive reports for the Workshop using available software (Safecom, CRM) and templates presented to the Management. • Ensure effective and timely resolutions of incidents and problems within agreed time limits for ICT equipment. • Liaise with 1st line (Helpdesk) promptly to fulfill relevant service requests and resolve escalated incidents/problems with due courtesy to the end-user. • Provide concise information about the ICT services available and sources to General information when requested. • Use initiative and independent judgement to obtain understanding of existing and new applications, support them, recommend modifications, if necessary, identify and correct or provide advice on operational issues of the client computing systems and the network in general. • Take responsibility for meeting individual performance targets as agreed with the Work-shop Supervisor. • Support the culture of a cross teamwork environment in the Section • Performing other duties as assigned.

Integrity and professionalism: demonstrated expertise in area of specialty and ability to apply good judgment; high degree of autonomy, personal initiative and ability to take ownership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality and neutrality; ability to manage information objectively, accurately and confidentially; responsive and client oriented. Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity and gender. Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups; Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

A minimum of 5 years of experience in repair and maintenance of Single function Printers, Multifunction Printers, Laptops, Desktops, and UPSs.

Bamako is a non-family duty station with a difficult security and working environment. Mali is a non-family duty station. Living conditions are acceptable in Bamako, but security instructions need to be strictly complied with. Adequate housing is available for rent at US$ 500-1500 per month. The national currency is the Franc CFA (April 2020 exchange rate was 1 US$ = 545 FCFA). Visa credit cards are accepted in some hotels and larger shops. Mali is a country prone to malaria, so mosquito nets are highly recommended. Basic medicines are available from pharmacies, but provision needs to be made for specialized medication. Security recommendations from the UN Department of Safety and Security (UNDSS) must be followed by all UN Staff in the course of their assignments in Mali. For the sake of rewarding experience, UN volunteers in MINUSMA carry out their duties with flexibility, commitment, and a willingness to live and work in challenging conditions including heat and limited water and electricity supply.