TELECOMMUNICATIONS TECHNICAL ASSISTANT

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

Org. Setting and Reporting The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political missions, Agencies, Funds and Programmes of the UN system worldwide.

Two positions are available. These positions are located in the Network Support Unit (NSU) of the Infrastructure Operations Section (IOS) within the Service for Geospatial, Information and Telecommunication Technology (SGITT) at the United Nations Global Service Centre (UNGSC) in Brindisi, Italy.

The incumbents will report to the Chief of Network Support Unit or other designated officer.

Responsibilities Within delegated authority, the Telecommunications Technical Assistants will be responsible for the following duties:

Provide Field Missions, HQ, OAH and DPA Technical Support (Tier 2): - Assists with the commissioning of new satellite digital circuits, by recording and processing Mission requests in the management database. Registers the earth station with the selected satellite provider, produces equipment configuration documentation for users and assists during satellite capacity provider testing and circuit line up. - Remotely troubleshoots hardware and software problems, interference, system failures or service interruptions. Assesses possible causes based on information provided by the field technicians, results provided by monitoring tools and application of technical knowledge and expertise. - Coordinates with Missions and the Network Support Unit on the steps for service restoration any change or link failures by following standard operating procedures and escalates unresolved technical or administrative issues through UNGSC Satellite Management for further action. - Provides training to first line support technicians of Network Control Center and new staff, on the use of satellite equipment and monitoring tools. Performs standby duty by provision of technical support for UN Centralized Teleport for unforeseen local / global events. Provide Specialized Technical support: - Coordinates new carriers; commissioning, decommissioning and changing by verifying multiple parameters and complex configuration for critical satellite equipment. Compiles and submits transmission plans to selected satellite provider for approval. Strictly adheres to authorized standard operational procedures until closure of all technical stages. - Manages leased satellite bandwidth by allocating resources based on Mission requirements/budgets and power/bandwidth constraints resulting from link budget analysis, ensuring compliance with international standards and optimizing transponder usage to allow expansion of existing services. - Monitors and tests the daily electronic operations of UN digital radio communications equipment (TETRA), including the quality of transmission facilities and affect corrections as required - Performs maintenance and minor repairs on digital radio communications equipment (TETRA) Assist with Satellite Global Communications activities: - Installs, configures, tests, operates and maintains satellite communication equipment, monitoring tools and related infrastructure, according to system manuals, international standards and industries best practices. - Monitors satellite earth station performance by analyzing measurement instruments and network supervisory tools, applying corrections when needed and producing reports including detailed reports of outages for mission focal points, service management, and UNHQ by collecting, analyzing and elaborating monitoring tools data. - Maintains equipment inventory by updating asset managers on equipment movements, updating system configuration documentation and calculating equipment requirements, ensuring that operational needs of the earth stations are met and contingency backups are available. - Provides documentation and assistance to support the procurement activities by producing technical specification for satellite communication solutions, based on an analysis of discrepancies, deficiencies and changes to equipment and standards, answering questions from vendors and performing technical evaluation of bids. - Inspects satellite equipment upon arrival when requested by R&I, by evaluating conformity to purchase documentation. Ensure Compliance to International Standards (ISO 27001 and ISO 20000) teleport certification: - Reviews and maintains updated Acuity Stream Risk Management tool by defining main Satellite Engineering Services components and assets, project activities and assessing Satellite Engineering Services controls and risk metrics. - Acts as focal point in auditing exercises by providing information to auditors about processes and workflows and attends regular meetings with other project stakeholders and UNGSC counterparts to follow up on project progress. - Coordinates and promotes activities to identify and correct information security threats by compiling and maintaining information aligned with ISO standards, all relevant Satellite Engineering Services documentation, such as Teleport monthly availability reports, system engineering diagrams, maintenance plans and reports, Standard Operating Procedures (SOP) and Work Instructions (WIN), Disaster Recovery Plan, Operating and Service Level Agreements (OLAs and SLAs), etc. - Performs other related duties as required

Competencies PROFESSIONALISM: Knowledge of telecommunication equipment, principles of operations, including local area networks, satellites, and radio systems. Knowledge of satellite earth station technology, and principles of analog and digital transmission. Knowledge of synchronous and asynchronous data interface standards and protocols. Knowledge of satellite modem, CSU/DSU, and digital line driver operation. Ability to apply knowledge and technical skills to install and test relevant equipment, provide maintenance services and user support. Ability to assist with analog and digital transmission facility testing and trouble-shooting. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education High school diploma or equivalent is required.

Job - Specific Qualification ITIL4 Foundation certification is desirable.

Prince2 Foundation certification is desirable.

Certificate of configuration and administration of DIMETRA X Core D9.1 is desirable.

Certificate of MSO Recovery and Restoration of DIMETRA X Core D9.1 is desirable.

Work Experience A minimum of seven (7) years of experience in the field of satellite telecommunications is required.

Experience in the implementation of connectivity/communication services to multiple, geographically dispersed clients is desirable.

Experience in asset management in a SAP environment is desirable.

Experience in supporting Digital Radio Switching (TETRA) is desirable.

Experience dealing with external providers and vendors to coordinate provision of satellite services (such as Intelsat, SES, Ultisat) is desirable.

Languages English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required.

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice These positions are subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test [in English] at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.