Telecommunications Assistant (COMCEN)

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

UNMISS Comm Center is one of the mission critical operational units that is required to be on duty or on call 24x7 to provide secure communication services between UNMISS, UNHQ and other UN entities, and to provide prompt support, whenever required, to all clients throughout the mission HQ area especially the VVIP offices of SRSG/ DSRSG and COS as part of the UNMISS FTS Comms Center Unit in Juba, South Sudan. Communication center is a highly confidential operational area which requires a high level of access control and clearance. Comm Center recently introduced a new secure communications platform that requires staff working on it to be highly trained and preauthorized.

Under the management of the Telephone unit supervisor within the Field Technology Section (FTS), the Telecommunications Assistant will be responsible for:

• Install, Sending and receiving Code Cables using Unite Correspondence. • Send and receive Faxes from mission to UNHQ and Other missions around the globe. • Providing feedback and answering queries to support various clients as required. • Providing support service delivery to SRSG/ DSRSG offices and COS. • Liaising with other sections/units to maintain trouble free 100% network services. • Installing and using software / Plugins to receive and transmit Code Cables • Implementing and supporting Unite Correspondence portal to completely switch over from legacy. • Ensuring the professional / timely delivery of Classified, Routine transmission of Code Cables and Faxes in and out of the mission HQ. keeping records of all transmitted and received information in terms of hard copies and soft copies. • Assisting the clients by responding their queries in timely and professional manner. • Keeping all the equipment in Comms Center up to date and operational. Seek immediate support from Helpdesk to resolve any issues • Managing and ensuring optimal operation of the Comms Center service delivery. • Perform other related duties as required.

• Integrity • Professionalism • Respect for Diversity • Communication • Teamwork • Accountability • Client Orientation • Technological awareness • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity, and self-reliance

the use of computers and computer applications such as Microsoft Word, Excel, PowerPoint, and Presentation, ITIL Foundation.

Living conditions vary between UNMISS duty stations. Each duty station where UNMISS has a field presence has basic residential camp facilities, which includes running water and electricity. Candidates should be aware that accommodation may be austere with the possibility of water shortages and power blackouts. On arrival in Juba accommodation will be on a share basis. Ablutions will also be shared. As the accommodation situation improves single unit accommodation, with an attached ablution, should become available in all locations. Hard wall accommodation is available in Juba.

All UNMISS duty stations apart from Entebbe, Uganda are considered non - family duty stations. The security level of UNMISS duty stations is classified by the UN Department of Safety and Security (UNDSS) who will brief on arrival. A number of locations in South Sudan are prone to conflict.

Primary health care services (preventive and curative) are provided in 11 United Nations Owned Equipment (UNOE) Level-I clinics, 21 Contingent Owned Equipment (COE) Level-I clinics, 4 COE Level-II medical facilities within the mission area and the establishment of contractual agreements for Level-III and Level-IIII care outside the mission area. The 4 Level-II facilities available in Juba, Bor, Malakal and Wau, run by the Troop Contributing Countries (TCC), take referrals from the Level-I clinics and provide hospital-based care.

The climate is tropical with a rainy season in many areas, which should normally span from around April to October. Ability to live and work in difficult and harsh conditions is essential.