TELECOMMUNICATIONS ASSISTANT

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

Org. Setting and Reporting

The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all peacekeeping and special political missions around the world.

This position is located in the Digital Solutions Support Unit (DSSU) within the Office of the Chief of Service for Geospatial, Information and Telecommunications Technologies Service (SGITT) at the United Nations Global Service Centre in Brindisi, Italy.

The incumbent will work under the supervision of the Chief DSSU or of the Senior Information Systems Assistant.

Responsibilities

Within delegated authority, the Telecommunications Assistant will be responsible for the following duties:

• Manages Campus Network Infrastructure (wired and wireless) and Cybersecurity, maintaining high level of performance and reliability • Integrates Network Authentication with Cloud Active Directory accounts. • Manages the Mobile communications service. • Supervises assigned personnel in the Team and coordinates their activities to ensure that all tasks are completed accurately and in a timely manner. • Ensures that guidelines for Telephone Control, Procedures and Accountability are fully complied with as described in the various Administrative and or Information Circulars sent to all staff members by the Administration. • Coordinates with ICT Technical Teams in order to improve/automate the handling of the mobile, VOIP telephony applications and cyber security operations. • Oversees issues/return/handover of SIM cards for all service providers (Mobile phone companies and satellite-based telephone companies) and ensures that inventory records are accurately maintained. • Prepares recurring reports on telephone accounts, noting problems resulting from excess expenditure. • Calculates and compiles cost estimates and projected budget requirements and assists in preparation of budget and audit reports. • Prepares and delivers statements of e-telephony accounts both internal and external service providers for appropriate action. • Liaises with officials from service providers, UN agencies, Funds and Program staff members in connection with telephony-related matters ensuring they are in compliance with standing instructions and procedures to avoid abuse of the telephony system. • Prepares business-related memoranda and facsimile correspondence in response to queries from Telephone Service Provider companies, Internet providers and staff members. • Assesses and evaluates costs of all services received, and provides reports as required, on cost trends and variations in the billing of all services being utilized. • Addresses complaints, anomalies, queries and clarifications on the e-billing procedures and structures in an efficient, effective and polite manner. • Ensures that clear and accurate records of all telephony accounts, documentation and invoices are maintained. • Maintains electronic records of all expenditures for commercial communications of UNGSC and provides ICT budget officer with this information on a regular basis. • Maintains comprehensive filing system of invoices, statements and correspondence for all telephony systems, including issue and return vouchers for mobile and satellite SIM cards. • Ensures that all telephone e-billing documents are scanned and electronically stored before being archived. • Assumes responsibility for the stock of all satellite and mobile phones purchased for UNGSC. • Monitors the physical inventory of stocked items on a regular basis to ensure accuracy of records and location of property and replenishment. • Issues ICT equipment and enters the records in the asset control system. • Manages and maintains a comprehensive electronic database of expendable and non-expendable ICT items using the relevant UN SAP/ERP modules • Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assists with visualizations and updating information material such as web pages or brochures. • Performs other duties as assigned.

Competencies

PROFESSIONALISM: Knowledge of telecommunication equipment, principles of operations, including local area networks, satellites, radio and video surveillance systems, voice and messaging systems. Knowledge of satellite earth station technology, and principles of analog and digital transmission. Knowledge of synchronous and asynchronous data interface standards and protocols. Knowledge of satellite modem, CSU/DSU, and digital line driver operation. Ability to perform analysis, modeling and interpretation of data in support of decision-making. Ability to apply knowledge and technical skills to install and test relevant equipment, provide maintenance services and user support. Ability to assist with analog and digital transmission facility testing and trouble-shooting. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education

High school diploma or equivalent is required.

Job - Specific Qualification

ITIL4 Foundation certification is desirable.

Certification in Project/Programme Management methodology by an accredited body (e.g. PMP, PGMP, PRINCE 2 Foundation level or equivalent) is desirable.

Microsoft Azure Administrator Associate is desirable.

Cisco CCNA CyberOps is desirable.

Cisco CCNP Enterprise is desirable.

Work Experience

A minimum of seven (7) years of experience in telecommunications networks is required. The minimum years of relevant experience is reduced to five (5) for candidates who possess a first-level university degree or higher.

Experience in Authentication, Authorization and Accounting of network access based on Cloud Active directory Accounts is desirable.

Experience in Network Cybersecurity Operations and mitigation of network threats is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this position, fluency in English, (oral and written) is required.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice

Recruitment for this position is done on local basis. This position is open for recruitment for an initial period of one year with possibility of extension, subject to availability of funds.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions.

Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.