TELECOMMUNICATIONS ASSISTANT

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

Org. Setting and Reporting The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political missions, Agencies, Funds and Programmes of the UN system worldwide.

This position is located in the Network Support Unit (NSU) of the Infrastructure Operations Section (IOS) within the Service for Geospatial, Information and Telecommunication Technology (SGITT) at the United Nations United Nations Global Service Centre (UNGSC) in Valencia, Spain.

The Telecommunications Assistant serves as a focal point for all delegated aspects of the of IT lifecycle, including Service Design, Service Transition and Service Operations, Asset Management, Project Management and Relationship Management; coordinates and takes ownership of the production of the necessary documentation for Service Catalogue (Business & Technical Service Description, OLA, Service Rate Card, Information Security Contingency Plan) and network infrastructure (network maps both physical and logical).

The incumbent will report to the Chief of Network Support Unit or other designated officer.

Responsibilities Within delegated authority, the Telecommunications Assistant will be responsible for the following duties: - Manages the Local Area Network and Wide Area Network based on the guidelines in UNGSC’s SOP for the Network Support Unit. - Supervises assigned personnel in the network team and coordinates their activities to ensure that all tasks are completed accurately and in a timely manner. - Assists and manages large projects implementation such as analyzing user requests, preparing system engineering diagrams, and network documentation, and assist in testing of cables and equipment installed by vendors. - Coordinates with other relevant SGITT units in order to improve/automate the management of the network configuration items. - Oversees all network related documentation and diagrams and ensures they are accurately maintained. - Prepares recurring reports on network performance, noting problems and implements corrections as required. - Calculates and compiles cost estimates and projected budget requirements and assists in preparation of budget and audit reports. - Prepares and delivers monthly reports on the WAN performance, including detailed reports of leased facility outages for outage rebate purposes. - Prepares business-related communications in response to queries from Service Provider companies, Internet providers and staff members. - Assesses and evaluates costs of all services received, and provides reports as required, on cost trends and variations in the billing of all services being utilized. - Addresses complaints, anomalies, queries and clarifications on the request fulfillment procedures and structures in an efficient, effective and polite manner. - Ensures that clear and accurate records of all network assets are maintained. - Maintains electronic records of all expenditures for commercial communications of UNGSC and provides CITS budget officer with this information on a regular basis. - Maintains comprehensive filing system of invoices, statements and correspondence for all network systems. - Ensures that all purchase orders are electronically stored. - Monitors the physical inventory of stocked items on a regular basis to ensure accuracy of records and location of property. - Issues network equipment and ensures the records are up to date in the asset control system. - Performs other duties as assigned.

Competencies PROFESSIONALISM: Knowledge of SCRUM & Agile methodologies. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education High school diploma or equivalent is required.

Job - Specific Qualification Valid Professional Level Certification in Network Field, such as Cisco CCNP is required.

Asset Management Certifications in System Application and Products (SAP)/ Enterprise Resource Planning (ERP) environment are desirable.

ITIL 4 Foundation certification is desirable.

Prince2 Foundation certification is desirable.

Work Experience A minimum of seven (7) years of progressively responsible work experience in telecommunications network is required.

Experience in serving as project manager in projects to establish WAN (Wide Area Network) connectivity / communications services to multiple remote locations connected via different transport media is desirable.

Experience in dealing with external providers and vendors to coordinate provision of services (such as ISP providers) and IT technologies (such as Cisco, Checkpoint, HP) is desirable.

Languages English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required.

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test [in English] at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.