Telecommunications Assistant

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

Org. Setting and Reporting This position is located in the Hybrid Cloud Computing Section within the Technology Operations Service, Operations Support Division (OSD) in the Office of Information and Communications Technology (OICT).

The Hybrid Cloud Computing Section provides architecture reference models and guardrails building and subscribing the secure, high-performing, efficient and resilient applications and services in UN hybrid cloud computing.

The incumbent reports directly to the Chief, Hybrid Cloud Computing Section.

The United Nations Office of Information and Communications Technology is making efforts to improve gender parity. We are committed to providing an inclusive culture and exciting opportunities for women in the ICT field.

Responsibilities Within delegated authority, the Telecommunications Technician Assistant will be responsible for the following duties:

SATELLITE EARTH-STATION OPERATIONS - Operates and maintains Intelsat Standard satellite earth-station equipment, inclusive of the antenna system, RF equipment, IF equipment, base-band equipment, network supervisory system, and test facilities. - Provides hardware and software troubleshooting support to OAHs and Peacekeeping missions, seeking technical advice and support from the Earth Station WAN staff as required. - Assists in large projects implementation such as analyzing link budgets, and preparing transmission plans, system engineering diagrams, network documentation, and assists in testing of links and equipment installed. - In coordination with INTELSAT, assists in carrying out periodic SSOG system testing and circuit line-up of existing digital carriers. - Monitors and tests the overall satellite earth station daily operations performance, including transmission quality, and affect corrections as required. - Performs maintenance and minor repairs on hardware equipment. - Maintains earth-station records and documentation. - Prepares monthly reports on the satellite earth station performance, including detailed reports of outages for outage. - Maintain equipment inventory to ensure that operational needs of the earth station are met. - Prepares and updates earth station system engineering network diagrams including all changes and associated documentation. - Performs other related duties as required.

WIDE AREA NETWORK OPERATIONS - Installs, configures, and assists in testing and commissioning of various UN Wide Area Network (WAN) systems and associated equipment. - Provides hardware and software troubleshooting support to OAHs and Peacekeeping missions, seeking technical advice and support from the WAN staff as required. - Assists in large projects implementation such as analyzing user requests, preparing system engineering diagrams, and network documentation, and assist in testing of cables and equipment installed by vendors. - Monitors and tests the overall WAN daily operations at local and remote network nodes, including transmission quality, and affects corrections as required. - Maintains up to date records/documentation of the Network Control Center/Network Operations Center, and the Wide Area Network. - Prepares monthly reports on the WAN performance, including detailed reports of leased facility outages for outage rebate purposes. - Conducts on-going analysis of equipment to ensure proper operation and to determine if modifications are necessary. - Maintains equipment inventory to ensure that operational needs of the WAN are met - Monitor cloud resources' health and connectivity. - Performs other related duties as required.

LOCAL AREA NETWORK OPERATIONS (LAN) - Performs technical support activities, including firmware upgrades, and module level repair of multi-layer switches, routers, remote access servers, content switches and Ethernet hubs. - Installs, configures, and maintains multi-protocol routers, multi-layer switches, Ethernet hubs and other LAN equipment. - Monitors the performance of the LAN, MAN (Metropolitan Area Network) and high speed Internet access facilities. - Coordinates and facilitates the implementation of ad-hoc LAN support requirements for departmental focal points. - Provides remote operations and maintenance service and technical support for access routers on the Wide Area Network. - Maintains LAN and MAN equipment inventory and track repair history of Local Area Network equipment and modules. - Prepares system engineering plans, generates and revises network diagrams and network documentation. - Perform compliance checks on subscriptions/accounts and applications onboarded into the Hybrid Cloud environment. - In collaboration with relevant cloud teams, support and guide customers ensuring compliance reports recommendations are implemented. - Perform Cloud application review and optimize architecture. - Establish monitor and alert mechanism for Azure and AWS platform - Performs other related duties as required.

VOICE AND MESSAGING OPERATION - Installs and assists in testing and commissioning various telecommunications equipment. - Monitors and tests the daily electronic operations of UN telecommunications equipment, including the quality of transmission facilities and affect corrections as required. - Conducts on-going analysis of equipment to ensure proper operation and to determine if modifications are necessary. - Maintains equipment's inventory to ensure that operational needs of field and local offices are met. - Gathers statistical data on equipment and communications to determine their efficiency and methods for their improvement. - Receives, tests, and installs telecommunications hardware and software. - Provides hardware and software troubleshooting support to various office locations, seeking technical advice and support from telecom/info technology staff as required. - Performs maintenance and minor repairs on hardware equipment. - Produces monthly activity reports; assists in large projects when services are to be provided in new locations such as analyzing user requests, preparing wiring layouts and wiring termination details, supervising and testing cable plants and equipment installed by vendors. - Programs hardware and software parameters of telecommunication equipment. - Gathers and analyzes statistical data on operational performance of telecommunication equipment. - Prepares engineering drawings such as schematic drawings, system layouts, terminations details, wiring diagrams, etc. - Provides assistance in workflow analysis of existing procedures and drafting of new workflow to change operating environment or optimize operation. - Performs other related duties as required.

AUDIO/VISUAL CONFERENCE SERVICES - Installs and assists in testing and commissioning various video-conference equipment; - Monitors and tests the daily electronic operations of UN video-conference equipment, including the quality of transmission facilities and affect corrections as required. - Conducts on-going analysis of video-conference equipment to ensure proper operation and to determine if modifications are necessary. - Receives, tests, and installs technology and video-conference hardware and software; - Performs maintenance and minor repairs on video-conference equipment. - Programs hardware and software parameters of video-conference equipment. - Gathers and analyzes statistical data on operational performance of video-conference equipment. - Performs other related duties as required.

RADIO COMMUNICATIONS AND VIDEO SURVEILLANCE SYSTEM INSTALLATION AND MAINTENANCE - Installs and assists in testing and commissioning various radio communications and video surveillance equipment. - Monitors and tests the daily electronic operations of UN radio communications and video surveillance equipment, including the quality of transmission facilities and affect corrections as required. - Conducts on-going analysis of radio communications and video surveillance equipment to ensure proper operation and to determine if modifications are necessary. - Receives, tests, and installs technology and radio communications and video surveillance hardware and software. - Performs maintenance and minor repairs on radio communications and video surveillance equipment. - Programs hardware and software parameters of radio communications and video surveillance equipment. - Gathers and analyzes statistical data on operational performance of radio communications and video surveillance equipment. - Performs other related duties as required.

Competencies - PROFESSIONALISM: Knowledge of geospatial or organizational information infrastructure, including hardware, software and application systems. Knowledge of relevant programming language(s) and ability to use programming skills to develop information systems. Knowledge of geospatial information system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and nonstandard sources. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

• PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

  Education High school diploma or equivalent is required.

  Job - Specific Qualification - A certification in Microsoft Azure or Amazon Web Services Fundamentals is desirable.

  Work Experience - A minimum of seven (7) years of experience in telecommunications or related area is required.

  • A minimum of 1 year of experience in Azure or AWS cloud technology and operation is desirable.

  Languages English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

  Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

  Special Notice - Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

• Appointment or assignment against this position is for an initial period of one year. The appointment or assignment and renewal thereof are subject to the availability of the post or funds, budgetary approval or extension of the mandate.

• This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

• Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Staff members who were granted a fixed-term, continuing or permanent appointment as a result of having passed a predecessor test recognized by the Office of Human Resources Management, and who have continuously held such appointments, are not required to take the new test.

• At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

  United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.