TELECOMMUNICATIONS ASSISTANT

Contract

This is a FS-4 contract. This kind of contract is known as Field Service. It usually requires 6 years of experience, depending on education. More about FS-4 contracts and their salaries.

Org. Setting and Reporting This position is located in El Fasher within the African Union-United Nations Hybrid Operation in Darfur (UNAMID). The incumbent will carry-out his/her responsibilities under the immediate supervision of the Chief of Unit, Information Systems, in the Field Technology Section (FTS) and the overall supervision of the Chief FTS.

Responsibilities Within delegated authority, the Telecommunication Assistant will perform the following duties:

COMMUNICATIONS CENTRE SUPPORT: -Processes all incoming and outgoing Code Cables and facsimiles in a timely and efficient manner; Observes and monitors reliability of the communications equipment facilities; -Assists in the maintenance of a proper filing system of all outgoing and incoming daily correspondences; -Assists in identifying files for archiving and performing the same using appropriate electronic archiving systems; -Opens and closes new logging sheets for the proper recording of new outgoing and incoming messages; -Provides first level maintenance to equipment used by the facility; -Respects and observes the confidentiality of any or all of the documents that flow through the Communications Centre.

BILLING: -Processes the recovery all telephone invoices that are due for mission -related business and recovery of costs for private use; -Reports to the Unit Supervisor on all pending and processed invoice transactions; -Liaises with the Finance Section on telephone charges to be recovered from staff and timely payment of service provider invoices; -Liaises with officials from the Service Providers, UN agencies and fonds and staff members in connection with telephone related matters ensuring they are in compliance with standing Instructions and procedures to avoid abuse of telephone systems; -Prepares business-related memoranda and facsimile correspondence in response to queries from Telephone Service Provider companies, Internet providers and staff members; -Maintains comprehensive filing system of invoices, statements and correspondence for all telephone systems, including issue and return vouchers for mobile and satellite SIM cards.

OPERATIONS SUPPORT: -Performs related administrative duties, such as drafting routine correspondence, and assisting with the coordination of the travel programme; -Monitors accounts and payment to vendors and individual contractors for Services; -Assists with the coordination of physical space planning; -Assists with the administrative arrangements for seminars, conferences and meetings; -Monitors status of expenditures and allotments through Umoja, records variations, updates budget tables; consolidates data received and provides support to higher-level staff with respect to budget reviews; -Prepares, processes and follows-up on administrative arrangements and forms related to the official travel of staff; maintains files of rules, regulations, administrative instructions and other related documentation; maintains up-to-date work unit files (both paper and electronic); -Coordinates extensively with service units and liaises frequently with internal team members both at Headquarters and in field missions.

ASSETS: -Assists in the receiving, inspecting and verification of all incoming ICT assets and supplies; -issues CITS equipment and enters the records in the asset control system; -Prepares the scheduling of deliveries of equipment to users and coordinates returns of CITS equipment to the warehouse; -Maintains and controls proper records of all expandable and non-expendable CITS assets using the organisation's enterprise asset management systems, such as Umoja; -Updates and administers the asset database, tracking the life cycle of assets; -Monitors the physical inventory of stocked items on a regular basis to ensure accuracy of records, and location of property.

OTHER DUTIES AND RESPONSIBILITIES: -Ensures that all required spare parts and supplies are in place; -Coordinates the scheduled preventative and corrective maintenance of ICT equipment; -Coordinates with the Asset Management Unit in regard to proper inventory of records; -Organizes the receiving and inspection of new equipment; -Assists in formulating training curriculum and in-house training programs for staff and others within the unit.

Competencies Professionalism: Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; Adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently.

Technological Awareness: Keeps abreast of available technology; Understands applicability and limitations of technology to the work of the office; Actively seeks to apply technology to appropriate tasks; Shows willingness to learn new technology.

Education High school diploma or equivalent and certification/diploma or other supplemental academic qualifications or training in Telecommunications is required. Industry training and certifications is desirable.

Work Experience At least six years of working experience in providing ICT operational support services related to assets, telephone billing and communications centre and/or ICT operations support, including at least three years of experience at the international level is required. Experience in international operations in a post conflict-environment is desirable.

Languages English and French are the working languages of the United Nations Secretariat. Fluency in English (both oral and written) is required.

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice - This position is temporarily available until 31/12/2020. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment.

• While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post.

• Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station.

• This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15.

• Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply.Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation.

• Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.

  United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.