Telecommunication/Audio Visual Management Lead
Manage AV facilities and telecommunications for optimal operations at the Forum.
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Overview
Manage AV facilities and telecommunications for optimal operations at the Forum.
You have:
- 6-7+ years’ experience with audio-visual equipment, with a strong technical background in corporate or event environments (e.g., Crestron, AnalogWay, Digital signage)
- Solid knowledge of UCC technologies (Zoom, telecom, videoconferencing)
- Excellent written and verbal communication skills in English and French
- Proven experience managing a small team
- Advanced proficiency in Excel and other MS Office applications
- Ability to multi-task and operate effectively with high energy and flexibility in a fast-paced, evolving environment
- Strong service orientation, stress management, and collaborative mindset
- Capacity to innovate, apply critical thinking, and deliver to the highest standards under tight deadlines
The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation.
The Forum engages the foremost political, business, and other leaders of society to shape global, regional, and industry agendas.
Why we are recruiting
The Audio Visual (AV) and Telecommunication team is responsible for the smooth functioning of the Forum’s AV and telecommunication infrastructure at its headquarters in Geneva, as well as the workspace management platform.
We are seeking a Telecommunication/Audio Visual Management Lead to manage the in-house AV team, oversee projects, ensure the maintenance and continuous operation of AV facilities, and manage the Forum’s mobile telecommunication fleet.
This role will also lead the relationship with service providers and contribute to strategic planning, budgeting, and process improvement.
The successful candidate will have a strong technical background in AV and telecommunication systems, proven experience managing teams, and the ability to operate effectively in a fast-paced, service-oriented environment.
Reporting Lines & Interactions
This position is based in the Forum’s Geneva office and reports to the Head of General Services.
Internally, the Lead works with all Forum employees and collaborates closely with Hospitality, Facility Management, and IT teams.
Externally, the role engages with vendors, technology providers, and service partners to ensure the optimal performance of AV and telecommunication systems.
Breakdown of Main Responsibilities & Deliverables
Management of AV facilities and business continuity
- Manage the in-house AV team, including scheduling daily work tasks
- Oversee budgets for AV operations and projects
- Act as project manager or contributor for AV-related initiatives
- Monitor facilities (dashboards, issue logging, escalation)
- Conduct punctual and scheduled infrastructure maintenance
- Provide short-term solutions to resolve issues whenever possible
End-user support for AV facilities
- Provide support for meeting rooms and event AV needs
- Monitor support mailboxes and log issues
- Escalate video conferencing platform issues as needed
Telecommunication fleet management
- Provide second-level support and monitor tickets
- Maintain accurate inventory management
- Develop and deploy new features
- Deliver end-user training and produce support materials
Other responsibilities
- Support the workspace management platform (Engage)
- Manage video conferencing platforms (Zoom)
- Identify process improvement opportunities
- Contribute to statistics dashboards (e.g., meeting room usage, mobile phone usage, heavy user listings)
Preferred Requirements and Experience
- 6–7+ years’ experience with audio-visual equipment, with a strong technical background in corporate or event environments (e.g., Crestron, AnalogWay, Digital signage)
- Solid knowledge of UCC technologies (Zoom, telecom, videoconferencing)
- Excellent written and verbal communication skills in English and French
- Proven experience managing a small team
- Advanced proficiency in Excel and other MS Office applications
- Ability to multi-task and operate effectively with high energy and flexibility in a fast-paced, evolving environment
- Strong service orientation, stress management, and collaborative mindset
- Capacity to innovate, apply critical thinking, and deliver to the highest standards under tight deadlines
Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!
Potential interview questions
| Can you describe a time when you had to manage a complex AV project? | This question assesses your project management skills in the context of AV facilities. | Provide a specific example detailing your role and the outcome. |
| How do you prioritize tasks when managing multiple AV requests? | This question gauges your ability to handle multi-tasking in a fast-paced environment. | Pro members can see the explanation. |
| What experience do you have with videoconferencing technologies like Zoom? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you handle conflicts within your team? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of a successful process improvement you implemented? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to maintain high service levels under pressure? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a challenging situation with a service provider and how you addressed it. | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure your team remains motivated and engaged? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 10 months ago
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Source:
weforum.org
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