Technology & Information Product Owner
Manage product evolution and ensure smooth operation of services in ICT.
Overview
Manage product evolution and ensure smooth operation of services in ICT.
You have:
- Bachelor’s degree in ICT Management, Business, Computer Science, Information Systems, or a related field, or equivalent professional experience
- Minimum of five (5) years’ experience in a similar role
- Experience managing, integrating, and supporting enterprise technology solutions throughout their lifecycle
- Strong understanding of software development, system implementation, deployment, and Agile delivery methodologies
- Agile certification is an advantage; training and coaching will be provided
- Experience with Frappe is an advantage
- Good understanding of digital transformation, enterprise architecture, and emerging technology trends
- Excellent command of English and/or French. Additional language(s) are an asset
Contract
This is a Fixed Term contract. More about Fixed Term contracts.
What we do
Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.
In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.
We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.
Purpose
The Product Owner liaises with various Information and Communication Technology (ICT) stakeholders (e.g., Project Managers, ICT Managers, Business Relationship Managers, Platform Owners, and Solution Architects) as well as external partners supporting the integration of ICT products.
The role is responsible for managing the assigned product and its evolution, ensuring the smooth operation of services, and maintaining the coherence and consistency of technical architectural decisions within the product or functional area. The Product Owner also communicates complex technical concepts and challenges effectively to management and other key stakeholders.
Accountabilities & functional responsibilities
• Anticipates business needs and provides guidance on the technologies used within the product under their responsibility; • Owns backlog prioritization across both build and run activities, translating business requirements into clear priorities for the Agile delivery team by defining what is needed and why it is needed; • Ensures continuous monitoring of the product in alignment with architecture and infrastructure standards and guidelines; • Actively participates as a member of the Agile Product Team, contributing to Agile ceremonies and best practices; • Drives the achievement of milestones agreed with the Product Line Lead and ensures the product meets non-functional requirements, including performance, stability, upgradeability, and security; • Oversees product-level resource allocation and, where applicable, manages external resources to support successful delivery; • Leverages data and performance metrics to drive value-based decision-making and minimize assumptions when establishing product priorities; • Collaborates closely with the Product Manager, Release Train Engineer, business stakeholders, Product Owner peers, Scrum Master, and Agile Delivery Team to ensure successful product outcomes; • Contributes to the development and execution of the overall product line strategy.
Professional experience required
• Bachelor’s degree in ICT Management, Business, Computer Science, Information Systems, or a related field, or equivalent professional experience; • Minimum of five (5) years’ experience in a similar role; • Experience managing, integrating, and supporting enterprise technology solutions throughout their lifecycle; • Strong understanding of software development, system implementation, deployment, and Agile delivery methodologies; • Agile certification is an advantage; training and coaching will be provided; • Experience with Frappe is an advantage; • Good understanding of digital transformation, enterprise architecture, and emerging technology trends; • Excellent command of English and/or French. Additional language(s) are an asset.
What we offer
• Diverse and humanitarian-minded workforce; • An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide; • Training opportunities ; • Flexible work schedule.
Our values
- At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Additional information
• Location: Nairobi, Kenya • Type of Contract: 1-year Fixed term contract (renewable subject to Budget discussion and performance) • Type of Position: Applicants must have an existing legal right to live and work in Kenya at the time of application. The ICRC will not sponsor or obtain work permits for this position. • Job level: C1 • Application deadline: 20/08/2026.
Potential interview questions
| Can you describe a time when you had to prioritize competing demands from stakeholders? | This question assesses your ability to manage priorities under pressure. | Provide a specific example that highlights your decision-making process and stakeholder communication. |
| How do you ensure your Agile team stays aligned with the product vision? | This question evaluates your leadership and team management skills in an Agile environment. | Pro members can see the explanation. |
| Describe a successful product feature you have managed from conception to release. | Pro members can see the explanation. | Pro members can see the explanation. |
| What metrics do you leverage to assess product performance? | Pro members can see the explanation. | Pro members can see the explanation. |
| Tell us about a challenging technical problem you solved in your previous role. | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you handle conflicting opinions within your Agile team? | Pro members can see the explanation. | Pro members can see the explanation. |
| What is your approach to gathering and interpreting user feedback? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of a time you had to work with external partners to enhance a product? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 days ago
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Updated 1 hour ago
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Source:
careers.icrc.org
