Technology for Development Officer (Health), NO2, Dili, Timor-Leste #123271 (Open for Timorese Nationals only)

Contract

This is a NO-2 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-2 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a better Future

UNICEF Programmes increasingly leverage digital means for effective programme delivery, systems strengthening, and monitoring. The T4D function assists programme teams in the identification, assessment and integration of ICTs and digital innovation into UNICEF programming; strengthening internal capacity to lead and support T4D related initiatives; identifying and engaging with key partners; building business relationships; applying reusable and replicable technical buildings blocks; and maximizing the potential for the scale-up and sustainability of technology and digital innovation for UNICEF programming. The role will work cross-sectorally with an emphasis on providing recommendations and strategies to ensure integration of digital transformation and technology innovation into health programming and aim to build the capacity and knowledge within the health section on digital transformation, train UNICEF staff, partners, government counterparts and other end users in creating and maintaining high quality digital health systems.

Find out how UNICEF programmes drives change for children in Timor-Leste by visiting https://www.unicef.org/timorleste.

How can you make a difference?

Under the guidance of the Health Manager, the Technology for Development Officer (Health) provides professional technical, operational and administrative assistance throughout the programming process for the Health Programme within the Country Programme, from development planning to delivery of results, by preparing, executing, managing, and implementing a variety of technical and administrative programme tasks to facilitate programme development, implementation, programme progress monitoring, and evaluating and reporting of results.

Key functions/accountabilities:

1. Enable technical and programmatic support on Technology for Development

• Business Relationship Management: Liaise with The Timor-Leste office to manage Business and Programme Relationship services to define high-level requirements for health systems, document and match requirements and guide the development and adaptation of appropriate T4D solutions.
• Portfolio Coordination: Work closely with the DCOE, DICE and Regional Office in deploying a portfolio approach for digital health, adapting common solutions prioritized for UNICEF programming (e.g., Digital Public Goods).
• Support and assist design of T4D interventions: Provide support and technical assistance to the UNICEF The Timor-Leste office in the identification, selection, concept design, deployment and sustainability of T4D interventions to address bottlenecks towards the achievement of programme results.
• Identify and assess Technology and Digital Innovations: Assist programme sections to identify and assess digital public goods for new T4D initiatives, or new phases of on-going initiatives, with immediate potential to improve UNICEF programming.
• Solution procurement and evaluation: Assist in the review of technical solutions to ensure UNICEF standards are followed; contribute to project management processes, generation, and review of terms of reference and vendor selection.
• Deployment advice and support: Assist with implementation strategy of digital technology initiatives. Including technical oversight, troubleshooting and the documentation of challenges and resolutions.
• Design thinking: Support human and user-centred design methods to enable user-acceptance testing, evaluation, documentation and analysis.

2. Policy and Strategic Development for Technology-enabled Programming and System Strengthening

• Digital Transformation Strategy: Support implementation of the technology and digital innovation strategy for the country office; including assessment of gaps, opportunities and scale-up strategy in support of digital programming goals and priorities.
• Develop, follow and maintain Digital Transformation action plans: Assist with an action plan that tracks key achievements and milestones of office-wide support to digital transformation in programming. Use of evidence-based data for developing annual workplans, and the identification and prioritization of system bottlenecks.
• Participation in programme and management processes: Work closely with the Health team to integrate digital development and technology innovation into the programme planning lifecycle. Align with programme priorities and contribute to planning meetings.
• Leadership and Quality Assurance: Monitor development and quality assurance during planning and deployment of T4D initiatives; participate in establishing and maintaining standards, documentation and support mechanisms for T4D.
• Guide compliance with T4D and digital health best practices: Participate in The Timor-Leste office DX Governance Committee and support compliance of digital health initiatives with the Principles for Digital Development (http://digitalprinciples.org/), the Principles of Donor Alignment for Digital Health (https://digitalinvestmentprinciples.org/), the Digital Implementation Investment Guide (DIIG) and the Technology Playbook, UNICEF’s standard delivery methodology for technology initiatives.

3. Provide Technical and Programmatic Support in Digital Transformation

• Support and assist design of digital interventions: Support the analytical assessments of the digital ecosystem of the Country Programme, including the contextual and enabling environment, information systems, and system bottlenecks, and identify appropriate digital health solutions to address identified bottlenecks.
• Development of a digital health roadmap: Coordinate with Timor-Leste and Regional Office, the selected service providers, and national stakeholders to develop digital roadmaps, including alignment on deployment and capacity building, and scaling of digital health technologies.
• Donor co-ordination: Work with CO’s and the RO ICT&DI, Health and Immunization sections, managing, reporting and liaising with international donors and stakeholders on delivering priority digital infrastructure and advancing digital investments to support policy and program decision making.
• Fund allocation and management: Assist to establish programme work plans and progress monitoring and compliance. Help to manage allocation and disbursement of programme funds, ensuring that funds are properly coordinated, monitored and liquidated.
• Provide recommendations on sustainability: Provide recommendations on creating an ecosystem that enables sustainable adaption and deployment of digital health initiatives.
• Programmatic and technical documentation: Coordinate UNICEF to support Government and implementing partners (IPs) in developing programmatic and technical documentation for the digital initiatives supported.

4. Advise on Effective Use of Data Technologies

• Scalable and sustainable technology solutions: Work with UNICEF staff and partners to understand how digital technologies can be applied to key data bottlenecks.
• Data solutions for improving health outcomes: Contributes to usability and acceptability of digital data solutions to assure a systems-level approach for how technologies can improve health system performance.
• Improved data quality: Support improvements in data, including administrative and service delivery, including community health, immunization and nutrition service data (CHMIS/HMIS), linked to community-based services for children, demand generation and community empowerment, civil registration and vital statistics (CRVS).
• Improved data use: Support efforts in Timor-Leste to implement data for action initiatives, including triangulation of data, creating dashboards that can drive decision-making, exploring additional sources of data to attain more granular context-specific data, and for improving programming to define and achieve equity and to better direct investments for both UNICEF, and Partners, including the private sector.
• Advise on effective use of digital health data: In line with the UNICEF Digital Health Approach, contribute to usability and acceptability of digital health data solutions to assure a systems-level approach for how technologies can improve health system performance and improve health outcomes.
• Support measuring of equity: Assist efforts to assure UNICEF digital transformation-related data will focus on sub-national & other disaggregation for measuring equity.
• Metrics for data use: Assist to define metrics and goals for digital data use and support implementation research and impact evaluations on digital health programs.

5. Engage, facilitate and maintain partnerships and networks

• Engage and maintain partnerships and networks: Support the development of partnerships and networks with solution providers, innovators, NGOs, cultural and religious organizations, the private sector, media, and academia to build and provide a space to nurture and test new and innovative technologies and build local capacity.
• Advocacy and communications: Participate and support representation in external, inter-agency or partner forums on Digital Transformation and Technology Innovation in the health sector.
• Proposal and partnership development: Help identify opportunities for resource mobilisation and new partnerships and support proposal and partnership development efforts in close collaboration with EAPRO Health, ICT Division’s Digital Centre of Excellence and DICE, where applicable.
• Provide advice and support to programme partners: Provide technical and operational support to a wide range of stakeholders and partners on UNICEF policies, practices, standards, and norms on technology for development.
• Standards and procedures for ownership: Work with stakeholders to help develop standards, procedures, and partnerships for T4D interventions and their transition to relevant Government and Civil Society Institutions.
• Transfer and skill-sharing for programme partners: Help maintain partnerships with government counterparts and national stakeholders through active sharing and transfer of knowledge, skills and tools to foster and facilitate technology-enabled programming.
• Document localized partners and profiles: Contribute to a catalogue of potential T4D partners and their profiles/areas of engagement to promote and enhance UNICEF goals for outcomes for children through the use of Technology for Development.

6. Support knowledge management for T4D and Digital Transformation in programming

• Share lessons learned: Support the identification, capture, synthesis and sharing of lessons learned from T4D for integration into broader knowledge development planning, advocacy and communication efforts.
• Landscape mapping: Assist in maintaining an inventory of Technology and Innovation interventions, assets, resources, and networks.
• Monitoring, evaluation and learning: Ensure programme efficiency and delivery through a clear and transparent approach to planning, monitoring and evaluation mechanisms for innovation and T4D initiatives including baseline data collection, on-going monitoring, as well as first phase data collection and analysis.
• Contribute to Peer Support Networks: Contribute and share with national and regional digital transformation networks and activities.

7. Capacity Building

• Data analysis for evidence generation: Build capacity of programme staff in analysing the large amounts of data generated through digital health initiatives including the use of data visualization techniques and analytics tools.
• Co-create appropriate solutions: Work directly with the health section to co-create strategies on how technology and innovation can support the Laos PDR health priorities.
• Provide training to stakeholders and end-users: Participate as resource person in capacity building initiatives to enhance the competencies, capacity and knowledge within the programmes on digital transformation; train UNICEF staff, partners, government counterparts and other end users in digital transformation and technology innovation.
• Build awareness around Innovation & Frontier Technology: Support development of staff capabilities within the Country Office on appropriate use of frontier technology and innovations for health such as UAVs, wearables, IoTs, mobile money, blockchain etc.

To qualify as an advocate for every child you will have…

• A university degree (Bachelor’s Degree or equivalent) in health informatics, computer science, public health/medicine, development studies, economics or related field is required.
• A minimum of 2 years of relevant professional experience in information communication technology for development (ICT4D) in a large international organization and/or corporation is required.
• Developing country work experience and/or familiarity with humanitarian emergencies is considered an asset.
• Fluency in English is required. Knowledge of another official UN language or a local language is an asset.

The following qualifications are highly desirable:

• Experience identifying, designing, and implementing solutions for large-scale digital health projects with technical components – including overseeing external vendors and software developers; responsibility for business analysis, budgets, contracts, procurement and project management
• Knowledge and experience working with Digital Public Goods such as DHIS2, OpenMRS, OpenSRP, iHRIS, OpenHIE, SanteSuite, DIVOC, CommCare, RapidPro etc. and deploying, maintaining, and scaling these technologies.
• Exposure to UNICEF, UN or other INGO programmatic areas in public health and experience in applying open source, digital and emerging technology solutions to address health issues.
• Experience designing and supporting digital health projects with Governments in the Asia and Pacific region.
• Experience in coordination with multiple stakeholders like government agencies, academic institutions, research organizations, private sector, etc. in implementing technology projects and exploring space for collaboration and partnerships.
• Ability to communicate and engage both verbally and in writing with experts and stakeholders from different fields, including policymakers, researchers, and civil society.
• Work experience in a multi-cultural environment and establishes harmonious and effective working relationships.
• Demonstrated strong analytical, research, report writing and presentation skills.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable male and female are encouraged to apply.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.