Technology for Development Consultant (Community Manager), ICTD Digital Center of Excellence (remote)

Consultant Communications & PR IT & Telecom

Contract

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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a connected world

UNICEF’s role in planning, measuring, tracking, and reporting results for children requires the ability to gather, integrate, and share information between multiple actors. The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through innovative technology-enabled solutions.

Over the last few years, there has been increasing recognition of the critical role of digital innovation and technology for development to UNICEF programming and accelerating support to the Sustainable Development Goals. With the global emergence of the coronavirus pandemic in early 2020, digital development has become an integral component of UNICEF’s work on national programmes, especially towards the acceleration of achieving the SDG goals. As part of ICTD’s Transition and Transformation, the Digital Centre of Excellence (DCOE) in Nairobi, Kenya will work with beneficiaries, partners, and stakeholders at global, regional and country levels to tailor, implement, track and provide insights on the success of scale up innovation and programmatic initiatives at the regional and country level.

The DCOE provides the interface between the field and the Digital Core and headquarter teams in Valencia and New York, which drives the broader digital transformation/innovation agenda and coordination with headquarters divisions.

RapidPro is a globally supported mobile engagement platform used by dozens of UNICEF country offices to magnify and monitor programmatic impact for children. With the strong uptake of RapidPro and related apps, the Digital Centre of Excellence seeks to provide a wealth of content for anyone to learn, explore, share, and contribute to expanded usage and evolution of RapidPro within UNICEF programmatic areas and operational contexts. So, the Digital Centre of Excellence seeks a Technology for development officer (Community manager) to support the RapidPro community by creating, editing, and maintaining written and multimedia content around product specifications, user guides/manuals, and case studies to drive better practices, advanced usage, and more effective use of RapidPro and related T4D technologies to achieve results for children.

How can you make a difference?

We are looking for a technically capable community builder with a passion for working with open-source Technology for development(T4D) projects. The successful candidate will be able to promote open-source projects to foster, educate and engage a community of end users.

The technology for development consultant (Community manager) will also liaise with counterparts at external organizations, as necessary, for building relationships, technical documentation for open-source projects and other initiatives related to ICTD DCOE. The consultant will be responsible for creating fora and materials to advocate for RapidPro as a Digital Public Good and Infrastructure for digital messaging and notifications.

The Successful candidate will ensure that RapidPro users are engaged, aware of product improvements and aware of data best practices through regular webinars, meetings and newsletters. In addition, the community manager might be tasked with engaging with individual RapidPro users to learn about their experiences using RapidPro, support with the creation of abstracts for conferences and ensuring that users are aware of and linked to resources on how to deploy RapidPro for their use case.

The Technology for development consultant (Community manager) will also liaise with counterparts at external organizations, as necessary, for building relationships, technical documentation for open-source projects and other initiatives related to ICTD DCOE. The Consultant will also support ICTD DCOE, country office and regional office teams in leveraging the technical documentation to successfully implement programme objectives as well as in the creation of materials for advocacy and sharing outcomes with a wider audience. The consultant may be required to represent UNICEF and ICTD at meetings, conferences, and other events, as well as attend meetings with colleagues based in the field.

Scope of Work:

Summary of key functions/activities:

The consultant will undertake the following activities monthly in support of specific deliverables:

Support RapidPro scale-up and organizational technology for development mainstreaming activities • Work with regional Technology for Development (T4D) Business Analysts (BAs), the Health Program Division, and other stakeholders to collect, review, reorganize, and update RapidPro guidance documents, SOPs, “playbooks,” templates/tools, etc to be used by T4D BAs and/or vendors providing “RapidPro expert services” to country office (CO) colleagues • Develop/adapt RapidPro support materials for use by DCOE RapidPro (or public goods) helpdesk staff, support materials for use by CO-based ICT staff, and materials Regional and Country office T4D staff trainings • Author and maintain product resources

Build, manage and grow the RapidPro community • Build relationships and increase engagement with members of the RapidPro community • Welcome new members and engage with community user feedback • liaise with counterparts at UNICEF and external organizations, as necessary, to building relationships with RapidPro users • Coordinate discussions with RapidPro hosting vendors • Share outputs and outcomes from RapidPro working group discussions • Organize knowledge sharing events and showcases for the work of the RapidPro community • Create materials for advocacy and sharing outcomes with a wider audience

Maintain and expand web-based and document-based product resources for T4D tools, including: • Product overview documents for RapidPro and related technologies (such as Superset dashboards, U-Report, Surveyor app, CasePro, and others) • Content to drive better usage and learning, such as feature overviews, tutorials, and tips/tricks • Content to introduce and promote exploration and analysis of data generated by RapidPro and other T4D tools • Technical manuals for setup and configuration of software tools • Case studies, implementation overviews, and deployment experiences with products by UNICEF and others • Copywriter’s manual and documentation guidelines for all technical documents • Update and maintain global content library to streamline RapidPro knowledge management and capacity building with the UNICEF RapidPro ecosystem.

Drive global recognition of RapidPro capabilities among internal and external stakeholders: • Web content, key messages, op-eds, fact sheets, blogs, etc. • Work with ICTD comms team, country and regional offices to develop human interest stories and/or supporting UNICEF programme staff in writing human interest stories, including through assisting with shaping story angles, providing writing tips, and supporting with the finalization of stories. • Develops donor and fundraising content packages such as fact sheets, beneficiary testimonies, interviews, blogs, etc. • Works with the team to develop and deliver UNICEF RapidPro newsletter in timely manner. • Develop messages for social media platforms.

No

Tasks

End Product/ Deliverables

Time Frame

Estimated Payment schedule

1

Review and update RapidPro documentation and prioritise documentation requests

Summary of recent RapidPro documentation changes

Month 1

2%

Summary of recent RapidPro documentation changes

Month 3

2%

2

Create product overviews, comms and training materials

2 RapidPro Comms/ promotional assets

Month 5

2%

2 RapidPro Comms/ promotional assets

Month 7

2%

Develop 5 multimedia resources e.g videos on data visualization and dashboards using supersetMonth 2

10%

3

Draft and release quarterly RapidPro newsletter

RapidPro newsletter

Month 2

2%

RapidPro newsletter

Month 5

2%

RapidPro newsletter

Month 9

2%

4

Assist RapidPro Users with creating case studies for website, proposals and newsletter

Develop 1 thematic package containing different use cases and demos e.g RapidPro for health

Month 1

10%

2 webinars on data visualisation and analysis using superset

Month 3

10%

Demos and multimedia assets on advanced RapidPro features i.e Ticketting system, AI classifiers

Month 5

10%

5

Building external RapidPro community

1 webinar with UN and other agencies outside of unicef using RapidPro

Month 4

10%

Develop 1 thematic package containing different use cases and demos e.g RapidPro for health

Month 6

10%

Develop 1 thematic package containing different use cases and demos e.g RapidPro for health

Month 7

10%

Summary report on community growth and activities over the last 9 months and recommendations for continued growth and engagement

Month 8

10%

6

Ongoing user support and troubleshooting for RapidPro user community

Summary of user support issues handled in the last 1-2 months

Month 1

2%

Summary of user support issues handled in the last 1-2 months

Month 3

2%

Summary of user support issues handled in the last 1-2 months

Month 6

2%

Duration of the contract:

9 months working remotely (Nairobi, Kenya time zone).

Travel:

No travel required, fully remote.

To qualify as an advocate for every child you will have…

•Bachelor’s degree in English, Journalism, Communications, or a related field

• Three to five years of professional experience in communication and writing for an external audience
• Outstanding writing skills in the English language with demonstrated ability for logical and analytical writing as well as ‘de-jargoning’ technical language for a wider audience
• Experience producing detailed technical product documentation
• Experience working with and building open-source communities
• Attention to detail, research skills and the ability to work under strict deadlines is a must.
• Effective interactive communication
• Client service and people-oriented
• Relationship/community building
• Ability to work across time zones

In addition, the following will be considered a strong asset: • Education/work experience in engineering/technical fields • Humanitarian or development programme background • Experience using and deploying RapidPro and other T4D tools. • Familiarity with UNICEF organizational structure. • Comfortable coordinating between multiple remote teams and stakeholders. • Superior technical writing skills. • Superior command of the English language.

• Experience working in low-resource settings and writing for multicultural audiences. • Experience working with software product development teams. • Experience in delivering guidance, technical support and mentorship to individuals, teams and groups • Experience with processing large amounts of information and synthesizing it. • Ability to work in a team and in a diverse work environment.

Fluency in English is a minimum requirement. Knowledge of another official UN language or local language of the duty station is considered as an asset

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

Core Competencies ● Demonstrates Self Awareness and Ethical Awareness (2) ● Works Collaboratively with others (2) ● Builds and Maintains Partnerships (2) ● Innovates and Embraces Change (2) ● Thinks and Acts Strategically (2) ● Drives to achieve impactful results (2) ● Manages ambiguity and complexity (2) Functional Competencies ● Analyzing (2); ● Applying Technical Expertise (2); ● Planning and Organizing (1)

To view our competency framework, please visit here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

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Added 1 year ago - Updated 11 months ago - Source: unicef.org