Technology & Digital Solutions

Provide support and management of digital technology solutions for customer experience.

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WVI - World Vision International

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Maseru (Lesotho)

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Overview

Provide support and management of digital technology solutions for customer experience.

You have:

Proven experience in customer support or a related field.
Strong familiarity with digital technology solutions.
Ability to work in a child-focused organization and adhere to safeguarding policies.
Strong communication skills, both written and verbal.
Experience in monitoring and evaluating customer experience.
Willingness to work in a team and collaborate with other staff members.
Ability to provide technical support for digital systems.
Fluency in English and local languages of Lesotho is preferred.

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Details

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)Job Description:

World Vision Lesotho is expanding its footprint in community transformation and sustainable development. As part of our long-term strategy to grow our grant portfolio and ensure program sustainability, we are building a Talent Pool of Specialists for upcoming projects across Lesotho.

Interested candidates who meet the below specifications are invited to submit CV's with a motivation letter on the below basis of the following:

The Customer Support Analysts will provide support, monitoring and management of digital technology solutions across World Vision Lesotho for effective and efficient systems and customer experience.

Please upload your CV and covering letter with copies of educational certificates, transcripts and ID. You are requested to provide full details of 3 referees (2 professionals and 1 spiritual) including 1 HR Practitioner. The required details are full referees’ names, designation, email address and contact numbers.

CLOSING DATE: 06th July, 2025

As a child-focused organization, World Vision Lesotho is committed to the protection and well-being of children. We follow strict child safeguarding policies and conduct thorough background checks, including criminal record checks, to ensure a safe environment for children. World Vision Lesotho is an equal opportunity employer and upholds Gender Equality, Disability, and Social Inclusion (GEDSI) principles. WORLD VISION DOES NOT REQUIRE ANY FORM OF PAYMENT FOR A JOB OFFER OR OTHER RELATED CONSIDERATIONS”

Applicant Types Accepted:

Local Applicants Only

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Potential interview questions

Describe a time when you successfully resolved a customer issue with a technology solution.	This assesses your problem-solving skills and your familiarity with technology.	Provide a specific example, emphasizing your approach to understanding the issue and the solution you implemented.
How do you ensure effective communication with your team and customers?	This question evaluates your communication skills and teamwork.	Pro members can see the explanation.
What digital tools or platforms have you used in previous roles?	Pro members can see the explanation.	Pro members can see the explanation.
Can you explain the importance of child safeguarding policies in your work?	Pro members can see the explanation.	Pro members can see the explanation.
Describe a situation where you had to monitor and evaluate customer experience. What metrics did you use?	Pro members can see the explanation.	Pro members can see the explanation.
How do you handle difficult or sensitive conversations with customers?	Pro members can see the explanation.	Pro members can see the explanation.
What steps would you take to adapt to a new digital technology introduced by the organization?	Pro members can see the explanation.	Pro members can see the explanation.
How would you contribute to a child-focused organization's mission in your role?	Pro members can see the explanation.	Pro members can see the explanation.