Technician

Overview

Provide IT support for WHO meetings and asset management.

You have:

• Completion of secondary, technical or commercial school education.
• Minimum five years of experience in conference technical support and IT user support.
• Expert knowledge of English.
• Intermediate knowledge of other UN language (French, Russian or German).
• Good knowledge of MS SharePoint.
• Advanced knowledge of Windows and Microsoft Office.
• Ability to communicate effectively with staff at all levels.
• Proactive, service-oriented, and demonstrating resourcefulness and judgment.

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be more than 4,403 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

.Objectives of the Programme and of the immediate Strategic Objectives: The objective of the Division of Business Operations (BOS) is to support the work of WHO in the European Region through delivery of services within the areas of human resources, finance, contracting and procurement, legal advice, information & communications technology, printing, security, facilities management, fixed assets, conference support, travel and transport, safeguarding personnel and staff wellness and well-being. As an enabling function, the division enhances the productivity of the health technical programmes and country offices while at the same time overseeing accountability, transparency and compliance with WHO administrative rules and regulations. The BOS division strives to strengthen the capacity of WHO/Europe to react in an agile way to external and internal changes. The division projects are designed to increase productivity, ensure financial sustainability of the region’s structures, reinforce a client-oriented culture, strengthen country office capacities, and drive strategic initiatives to enhance staff motivation and well-being.

The purpose of the Administrative Services and Conferences (ASC) unit is to deliver efficient, cost effective and responsive support through a service-oriented approach for the day-to-day operations of EURO. Responsibilities include: Infrastructure - premises & facilities, office space, asset management; Logistics - travel, transport, mail & shipment, conferences, printing, records; Administrative services - office supplies, records, protocol, privileges, and security.

Summary of Assigned Duties

To provide dedicated IT support during WHO internal and external meetings and conferences, and IT assistance and support to asset management, premise facilities, office moves at the WHO Regional Office. Under supervision of the Operations Officer and working closely with Operations Associate (facilities & assets), the incumbent will provide:

IT assistance and support for WHO conferences and meetings:

• Plan and prepare the IT requirements for WHO meetings and events
• Provide and assist with audio visual technical support throughout the lifecycle of WHO meetings and events Provide advice for the users and ICT management on conferencing tools, solutions, hardware and software
• Provide support for WHO meetings and events in virtual/hybrid format. Create Zoom/Teams meetings upon request, test, prepare and provide such support during the meetings and events
• In connection with WHO key meetings, such as the Regional Committee or ministerial/high-level conferences in the UN City or in other location, the incumbent functions as a dedicated ASC resource for providing IT support on conference tools, solutions, hardware and software

IT assistance and support to asset management/premise facilities/staff moves:

• Regularly verify status and update laptops kept in Regional Office’s central storage to ensure equipment always ready for distribution to users when required
• Clean and ensure data and operating systems removed correctly from RO assets before disposal of equipment;
• Ensures maintenance and working order of meeting rooms audio/visual and IT equipment in WHO office areas
• Assist in setting up workstations during office moves or upon arrival of new personnel at Regional Office
• Act as a technical resource for the Unit on issues requiring knowledge of IT and AV systems, equipment and services. These may include providing input to technical specifications for tenders, evaluation, assessment, coordination with service providers, etc.
• Provide support in Sharepoint or other platforms/tools required for various services provided by the Unit
• Provide backup support within the unit for other duties, or perform other duties as required or assigned.

REQUIRED QUALIFICATIONS

Education Essential: Completion of secondary, technical or commercial school education. Desirable: University degree or professional certification relevant to the duties is an asset.

Experience Essential: Minimum five years of experience in conference technical support and IT user support. Good knowledge in dealing with demanding customers and/or in a multicultural environment. Desirable: Relevant experience working in WHO or the UN system. Experience in diplomatic settings, handling participants in large virtual meetings, resolving IT incidents swiftly and tactfully.

Skills:

• Proactive, service-oriented, client-focused and demonstrating resourcefulness and judgment. Ability to meet work deadlines in a timely manner and to work independently in a team environment. Ability to communicate effectively with staff at all levels, adapt to diverse educational and cultural backgrounds and maintain a high standard of personal conduct.
• Good knowledge of MS SharePoint. Advanced knowledge of Windows and Microsoft Office, computers, mobile phones.
• Emotional intelligence; Ability to identify and manage one’s own emotions, as well as helping others to do the same.

WHO Competencies Teamwork Respecting and promoting individual and cultural differences Communication Ensuring effective use of resources Producing results

Use of Language Skills Essential: Expert knowledge of English. Desirable: Intermediate knowledge of other UN language (French, Russian or German). Excellent knowledge of Danish.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at DKK 333,277 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit: http://www.who.int.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion)are strongly encouraged to apply for WHO jobs.

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

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