Technical Writer and eLearning Developer (Home based assignment)

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**OVERVIEW** ------------ Parent Sector : Education Sector (ED) Duty Station: Baghdad Job Family: Education Type of contract : Non Staff Level : Level 3 Duration of contract : 2 years Recruitment open to : External candidates Application Deadline (Midnight Paris Time) : 9-May-2021 UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism **OVERVIEW OF THE FUNCTIONS OF THE POST** ----------------------------------------- **Project Background** The Government of Iraq (GoI)and the Kurdistan Regional Government (KRG) have been experimenting and piloting Education Management Information Systems (EMIS) at the ministry of education (MoE) since 2003 supported by a number of partners using different technology solutions and working at various scales. To date, results have been mixed with a lack of agreement and direction for achieving agreement towards a national approach. Work undertaken by UNESCO and supported by UNICEF for the piloting of an upgraded version of an open-source internationally-used EMIS package in 2017 had garnered wide support and is the basis for the development of a roll-out plan for the deployment of EMIS in 8 governorates in Iraq. The piloting approach has also paved the way for unifying GoI data with data being collected in Kurdistan through their ePerwerde system. Developing and implementing an effective Education Management Information System (EMIS) is intended to improve operational efficiencies within the schools and to monitor the performance of the education system. EMIS helps capture daily operational data in the schools and analyse a wide range of information related to the educational system to improve planning, resource allocation and mobilization, monitoring, evaluation, policy formulation, and decision making in general. A school-based standardized information system is fundamental to improve the management of education at all levels and track individual students across the grades in all stages of their education journey. As part of the project “System Building and Capacity Strengthening of Ministry of Education (MoE) and its Sub-National Directorates of Education for Effective Delivery of Quality Education Outcomes”, UNESCO is undertaking the design, development, and rollout for an Education Management Information System (EMIS) to: • Automate the operations at the eight (8) general directorates of education (Baghdad, Najaf, Anbar, Qadissiya, Basrah, Thi-Qar, Missan, and Muthanna) • Analyse and report educational information and indicators in two (2) governorates of the Kurdistan Region of Iraq (Erbil and Dohuk) via the EMIS integration with the ePerwerde system implemented in the KRI. • Automate the operations nationally at the district directorates level to benefit all Illiteracy Eradication Centers (IECs). **Purpose and Objectives of the Assignment:** The purpose of this assignment is to author and develop technical, workflow, and business process documentation related to the installation, setup, configuration, administration, and utilization of the EMIS solution. The documentation consists of a learning management system, manuals, online tutorials, online quizzes, classroom training, support knowledge base articles, YouTube video lessons, eLearning, text-to-speech and multimedia materials in Arabic, English, and Kurdish. Long Description ---------------- **Duties and Responsibilities** In the framework of this Project, and under the overall authority of the Director of UNESCO Office for Iraq and the direct supervision of the Project Manager and the EMIS Coordinator, the Technical Writer and eLearning Developer shall undertake the following: - Review the Functional Requirements Specification (FRS) for the latest Education Management Information System (EMIS) Solution Release - Develop the (Arabic and English ) Content of Online Tutorials for the Education Management Information System (EMIS) Solution - Develop the (Arabic and English) Content of YouTube Lessons for the Education Management Information System (EMIS) Solution - Develop and author the EMIS Installation and Setup Guide document, reflecting the Installation and Setup Requirements of the EMIS Solution (English) - Develop and author the EMIS User Guide document, reflecting the features of the EMIS Solution (English and Arabic) - Develop and author the EMIS User Online Help System (English and Arabic) - Develop and author the EMIS Decision Support Guide document for the EMIS reports and indicators (English , Arabic and Kurdish) - Develop and author the EMIS Decision Support Online Help System (English, Arabic and Kurdish) - Develop and author the EMIS User Administration Guide document, reflecting the features related to managing users, roles, and privileges in the EMIS Solution (English and Arabic) - Develop and author the EMIS User Administration Online Help System (English and Arabic) - Develop and author the EMIS Administrator Guide document, reflecting the application and setup administration features of the EMIS Solution (English and Arabic) - Develop and author the EMIS Administrator Online Help System (English and Arabic) - Develop knowledge base articles to be delivered as Word documents and in HTML format in the EMIS user interface (English and Arabic) - Develop the training materials for the training of the Master Trainers in coordination with the EMIS consultant (English and Arabic) - Develop the training materials for the Training of Trainers in coordination with the EMIS consultant (English and Arabic) Long Description ---------------- **Expected Outputs/Deliverables:** a. 13 Training Presentations for the EMIS Solution Covering Students with detailed speaker notes and step-by-step actions to be taken (7x English and 6 Arabic / Updated 6 Existing Tutorials and 7 New Tutorials), no later than Month 1 b. 12 Knowledge Base Articles (6x English and 6x Arabic) for support analysts and EMIS users delivered as Word documents and in HTML format in the EMIS user interface, no later than Month 1 c. 13 Training Presentations for the EMIS Solution Covering Students with detailed speaker notes and step-by-step actions to be taken (6x English and 7 Arabic / Updated 6 Existing Tutorials and 7 New Tutorials), no later than Month 2 d. 12 Knowledge Base Articles (6x English and 6x Arabic) for support analysts and EMIS users delivered as Word documents and in HTML format in the EMIS user interface, no later than Month 2 e. 20 Online Tutorials (10x English and 10x Arabic / Updated 16 Existing Tutorials and 4 New Tutorials) about the EMIS Solution with Online Quizzes and embedded text-to-speech audio, no later than Month 3 f. 12 tutorials with voice-over (6x English and 6x Arabic) published on the YouTube channel covering School Management module, no later than Month 4 g. 8 Knowledge Base Articles (4x English and 4x Arabic) for support analysts and EMIS users delivered as Word documents and in HTML format in the EMIS user interface, no later than Month 4 h. New revision of the User Guide document for the EMIS Solution (English, at least 200 pages), no later than Month 4 i. 30 Knowledge Base Articles (15x English and 15x Arabic) for support analysts and EMIS users delivered as Word documents and in HTML format in the EMIS user interface , no later than Month 5 j. User Administration Guide document for the EMIS Solution (English, at least 30 pages), no later than Month 5 k. 12 tutorials with voice-over (6x English and 6x Arabic) published on the YouTube channel covering School Management module, no later than Month 6 l. 8 Knowledge Base Articles (4x English and 4x Arabic) for support analysts and EMIS users delivered as Word documents and in HTML format in the EMIS user interface, no later than Month 6 **Expected Outputs/Deliverables 2** m. New revision of the User Guide document for the EMIS Solution (Arabic, at least 250 pages), no later than Month 6 n. New revision of the User Guide document for the EMIS Solution as an Online searchable Help System (English), no later than Month 7 o. 12 Knowledge Base Articles (6x English and 6x Arabic) for support analysts and EMIS users delivered as Word documents and in HTML format in the EMIS user interface, no later than Month 7 p. New revision of the User Administration Guide document for the EMIS Solution as an Online searchable Help System (English), no later than Month 7 q. User Administration Guide document for the EMIS Solution (Arabic, at least 45 pages), no later than Month 7 r. New revision of the User Guide document for the EMIS Solution as an Online searchable Help System (Arabic), no later than Month 8 s. 24 Knowledge Base Articles (12x English and 12x Arabic) for support analysts and EMIS users delivered as Word documents and in HTML format in the EMIS user interface, no later than Month 8 t. New revision of the User Administration Guide document for the EMIS Solution as an Online searchable Help System (Arabic), no later than Month 8 u. 12 tutorials with voice-over (6x English and 6x Arabic) published on the YouTube channel covering Teacher Management module, no later than Month 9 v. 8 Knowledge Base Articles (4x English and 4x Arabic) for support analysts and EMIS users delivered as Word documents and in HTML format in the EMIS user interface, no later than Month 9 w. New revision of the Administrator Guide document for the EMIS Solution (English, at least 150 pages), no later than Month 9 x. 12 Knowledge Base Articles (6x English and 6x Arabic) for support analysts and EMIS users delivered as Word documents and in HTML format in the EMIS user interface, no later than Month 10 y. New revision of the Decision Support Guide document for the EMIS Solution (English, at least 150 pages), no later than Month 10 z. Administrator Guide document for the EMIS Solution (Arabic, at least 180 pages), no later than Month 10 Long Description ---------------- **Expected Outputs/Deliverables 3** aa. 26 Online Tutorials (13x English and 13x Arabic / Updated 22 Existing Tutorials and 4 New Tutorials) about the EMIS Solution with Online Quizzes and embedded text-to-speech audio, no later than Month 11 bb. New revision of the Administrator Guide document for the EMIS Solution as an Online searchable Help System (English), no later than Month 11 cc. New revision of the Decision Support Guide document for the EMIS Solution as an Online searchable Help System (English), no later than Month 11 dd. 12 tutorials with voice-over (6x English and 6x Arabic) published on the YouTube channel, no later than Month 12 ee. 8 Knowledge Base Articles (4x English and 4x Arabic) for support analysts and EMIS users, no later than Month 12 ff. New revision of the Administrator Guide document for the EMIS Solution as an Online searchable Help System (Arabic), no later than Month 12 gg. 30 Knowledge Base Articles (15x English and 15x Arabic) for support analysts and EMIS users delivered as Word documents and in HTML format in the EMIS user interface, no later than Month 13 hh. New revision of the Decision Support Guide document for the EMIS Solution (Arabic, at least 180 pages), no later than Month 13 ii. 10 tutorials with voice-over (5x English and 5x Arabic) published on the YouTube channel, no later than Month 14 jj. 8 Knowledge Base Articles (4x English and 4x Arabic) for support analysts and EMIS users delivered as Word documents and in HTML format in the EMIS user interface, no later than Month 14 kk. Decision Support Guide document for the EMIS Solution (Kurdish, at least 180 pages), no later than Month 14 ll. 10 tutorials with voice-over (5x English and 5x Arabic) published on the YouTube channel, no later than Month 15 mm. 8 Knowledge Base Articles (4x English and 4x Arabic) for support analysts and EMIS users delivered as Word documents and in HTML format in the EMIS user interface, no later than Month 15 nn. New revision of the Decision Support Guide document for the EMIS Solution as an Online searchable Help System (Arabic), no later than Month 15 oo. New revision of the Decision Support Guide document for the EMIS Solution as an Online searchable Help System (Kurdish), no later than Month 15 pp. 12 tutorials with voice-over (6x English and 6x Arabic) published on the YouTube channel, no later than Month 16 qq. 20 Knowledge Base Articles (10x English and 10x Arabic) for support analysts and EMIS users delivered as Word documents and in HTML format in the EMIS user interface, no later than Month 16 rr. Updates to previous deliverables and additional new deliverables as requested and agreed upon with the EMIS Coordinator to respond to the user needs at the Ministry of Education. ss. Monthly Progress Report (MPR) with each month on the tasks and deliverables. **Please provide us with your price schedule, noting that the payment will be against deliverables.** **Timeframe** • Type of Employment: Non-employment contract. • Estimated starting date of contract: 1 June 2021. **COMPETENCIES (Core / Managerial)** ------------------------------------ Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) **-** ----- For detailed information, please consult the [UNESCO Competency Framework](https://en.unesco.org/sites/default/files/competency_framework_e.pdf). **REQUIRED QUALIFICATIONS** --------------------------- **Minimum Selection Criteria** **Education:** Master’s degree in Computer Science or management information system, or Computer Engineering, information technology. **Professional Experience** At least ten years of proven relevant experience in: • Working as a Software Quality Assurance Engineer. • Authoring technical software application documentation. • Authoring and developing software application tutorials and training materials. **Languages Skills:** Fluency in oral, reading, and written English and Arabic is required. **Technical Skills:** • Skilled in using the following authoring and learning management tools: Microsoft Word, Microsoft PowerPoint, Microsoft HTML Help Workshop, Microsoft Help Compiler, Adobe Captivate, iSpring Suite, Help + Manual Professional, and Kentico Kentico Content Management System • Skilled in text-to-speech tools for English and Arabic language scripting • Proven skills with EMIS concepts, capabilities, and functionalities • Skilled in integrating contextual help topics within a Web-based application (in English and Arabic) in a responsive format for personal computers, laptops, tablets, and mobile phones **DESIRABLE QUALIFICATIONS** ---------------------------- **Competencies / Inter-personal skills** • Ability to listen, adapt, persuade, and transform and ability to effectively communicate intensions and requirements to internal and external stakeholders. • Experience working as a Software Quality Assurance Engineer with ability to test software capabilities comparing them to functional requirements. • Experience in authoring and developing technical documentation for software applications using Microsoft Word, Microsoft HTML Help Workshop, Microsoft Help Compiler, and Help + Manual Professional. • Excellent understanding of the international education indicators, standards, and targets in the context of SDG-4 with the ability to explain and document their calculation methods and usage. • Experience in developing interactive training lessons by using Microsoft PowerPoint and Web-based technologies, such as Adobe Captivate, iSpring Suite, and Kentico Content Management System. • Experience in using issue tracking systems and working with agile development processes. • Experience in developing bilingual applications, and tutorials is a must, especially for Arabic, Kurdish, and English user interfaces. **SELECTION AND RECRUITMENT PROCESS** ------------------------------------- Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the [UNESCO careers website.](https://careers.unesco.org/careersection/2/joblist.ftl) No modifications can be made to the application submitted. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. **Footer** ---------- UNESCO applies a zero tolerance policy against all forms of harassment. UNESCO is committed to achieve and sustain gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities, as well as nationals from non-and under-represented Member States [(last update here)](https://en.unesco.org/careers/geographicaldistribution) are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts. UNESCO does not charge a fee at any stage of the recruitment process.