Technical Project Officer DEMAC

Manage technical projects to support app development and community engagement.

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DRC - Danish Refugee Council

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Copenhagen (Denmark)

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Application deadline 2 years ago: Sunday 14 Jan 2024 at 22:59 UTC

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Overview

Manage technical projects to support app development and community engagement.

You have:

Bachelor's degree in Computer Science, Engineering, Information Technology, or related field. Master's degree preferred.
Proven experience (5 years) in technical project support/management in a startup environment focused on tech solutions or app development.
Strong understanding of software development processes, mobile app technologies, and project management methodologies.
Excellent communication and interpersonal skills to effectively interact with diverse stakeholders, including technical and non-technical team members.
Ability to bridge the gap between technical and non-technical stakeholders by translating complex technical concepts into easily understandable information.
Experience in user-centered design principles and usability testing.
Cultural and gender sensitivity.
Full proficiency in English and Ukrainian.
Interest in matters relating to civil society, diaspora, forced displacement and humanitarian work.
Proactive, results-driven and perseverant.

Contract

This is a DRC - National contract. More about DRC - National contracts.

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Details

Do you have a background in technical project management, preferably from a startup environment or a similar dynamic environment and possess strong communication skills to translate technical concepts for diverse audiences? We are looking for someone who is able to bridge the gap between app developers and community stakeholders, such as diaspora and local Ukrainian NGOs, ensuring seamless communication, technical understanding, and user-centric design.

Who are we?

DEMAC is a global initiative that works for a deeper understanding of diasporas as humanitarian actors and strives for better coordination between diaspora organizations, local networks and the institutional humanitarian system. DEMAC is hosted by The Danish Refugee Council and funded by USAID.

Founded in 2015, DEMAC aims to increase engagement, visibility, and recognition for diaspora organizations within the humanitarian system. By fostering a deeper understanding of diasporas as transnational humanitarian actors, DEMAC contributes to transforming the humanitarian ecosystem.

The term diaspora refers to migrants, refugees, and their descendants living outside their country of birth or ancestry yet still maintaining meaningful emotional and material ties to that country. In humanitarian emergencies and fragile situations, many diasporas seek to contribute to improving situations on the ground and assist people in need in their country of origin. With their close links and networks in country of origin as well as abroad, diasporas are able to establish and sustain development initiatives, and to mobilise quickly in a humanitarian crisis.

Since 2021, DEMAC has mapped and engaged with over 100 Ukrainian Diaspora Organizations globally. The goal: To support Ukrainian diaspora organizations in coordinating aid assistance with local NGOs and institutional humanitarian actors and creating a network for collaboration. Currently, DEMAC is expanding its operations in Denmark and Ukraine to strengthen the engagement between local Ukrainian NGOs and diaspora organizations globally for skills and knowledge exchange.

About the job

The main role of the DEMAC Technical Project Officer for Ukraine is to support the project management of the app development in collaboration with the rest of the DEMAC team and key stakeholders involved in the project. This role involves fostering engagement between local NGOs in Ukraine and the Ukrainian diaspora, utilizing technology-based network building through an innovative App. The App will serve as a first-of-its-kind hub for diaspora humanitarians to connect for response activities through knowledge and skills exchange. This effort will be part of strengthening local leadership that supports response efforts originating from and are managed by local organizations.

The Technical Project Officer will collaborate closely with the app development company and community engagement officer for the development of an innovative humanitarian app. This role will bridge the gap between app developers and community stakeholders, such as diaspora and local Ukrainian NGOs, ensuring seamless communication, technical understanding, and user-centric design.

Collaborate with the app development company to oversee the development of the humanitarian app, ensuring alignment with project timelines, objectives, and budget constraints.
Serve as a liaison between app developers and the community engagement officer to facilitate clear communication and understanding of project requirements.
Translate technical jargon into easily understandable language for stakeholders with varying technical backgrounds.
Conduct regular assessments to ensure the app's usability, functionality, and efficiency in supporting humanitarian response between diaspora and local organizations.
Identify and address technical challenges, offering innovative solutions in collaboration with the app development team.
Coordinate with local NGOs and diaspora organizations to gather feedback, requirements, evaluation and insights for app optimization.
Illustrate design ideas using storyboards, process flows and sitemaps. Design graphic user interface elements, like menus, tabs and widgets.
Other relevant tasks related to the project implementation and DEMAC activities.

About you

The ideal candidate will have a background in technical project management, preferably from a startup environment or a similar dynamic environment and possess strong communication skills to translate technical concepts for diverse audiences. To be successful in this role, you excel in mobilizing and working with a broad range of actors. Moreover, we also expect the following: All employees should master DRC's core competencies: Communicating, Taking the lead, Collaborating, Striving for excellence and Demonstrating integrity.

Moreover, we also expect the following:

Bachelor's degree in Computer Science, Engineering, Information Technology, or related field. Master's degree preferred.
Proven experience (5 years) in technical project support/management in a startup environment focused on tech solutions or app development or other technical company.
Strong understanding of software development processes, mobile app technologies, and project management methodologies.
Excellent communication and interpersonal skills to effectively interact with diverse stakeholders, including technical and non-technical team members.
Ability to bridge the gap between technical and non-technical stakeholders by translating complex technical concepts into easily understandable information.
Experience in user-centered design principles and usability testing.
Excellent communication and inter-personal skills
Cultural and gender sensitivity
Full proficiency in English and Ukrainian.
Interest in matters relating to civil society, diaspora, forced displacement and humanitarian work
Proactive, results driven and perseverant.

We offer

Contract length: 14 months, with potential for extension pending renewed donor funding.

Workplace: Borgergade 10, Copenhagen, Denmark

Start date: February 2024

The position is temporary due to the temporary donor funding.

Salary and conditions will be in accordance with the agreement between DRC and AC if you are based in Copenhagen. If you will be based in Ukraine, local terms and conditions will apply. This is a national position for which local terms and conditions apply.

Application process All applicants must send a cover letter, an updated CV in English as well as a degree certificate.

Closing date for applications: January 14Th 2024. We expect to conduct interviews during the second and third week of January online or at the DRC office in Copenhagen.

Further information

For questions regarding the vacancy please contact "Monika Grinschgl, Communication Advisor, monika.grinschgl@drc.ngo

For further information about the Danish Refugee Council, please consult our website drc.ngo.

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Potential interview questions

Can you describe a project where you had to manage both technical and non-technical stakeholders?	This question assesses your experience with stakeholder management and communication skills.	Provide specific examples of how you facilitated collaboration and understanding among diverse groups.
How do you ensure that technical concepts are understood by non-technical team members?	The interviewer wants to know your communication approach.	Pro members can see the explanation.
Describe a time when you had to address a technical challenge with a team. What was your approach?	Pro members can see the explanation.	Pro members can see the explanation.
What user-centered design principles do you consider most important in app development?	Pro members can see the explanation.	Pro members can see the explanation.
Can you give an example of how you've engaged with community or stakeholder feedback in a project?	Pro members can see the explanation.	Pro members can see the explanation.