Technical Officer (Quality of Care)

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 138,772 USD and 181,712 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

In the context of WHO's priority for Universal Health Coverage, the Integrated Health Services (IHS) Department is working with Member States and key global stakeholders to strengthen health service delivery systems that are safe, high quality, people-centred and integrated. The Department is working across the Organization to identify, develop and disseminate knowledge, models for effective interventions, from prevention to palliation, including guidance, standards and tools for strengthening high quality integrated health services.

DESCRIPTION OF DUTIES

1. Participate in the development of necessary technical materials and provide ongoing support to countries in developing and implementing national quality policies and strategies.
2. Liaise with relevant WHO departments the further development of WHO guidance and tools on quality improvement and improvement science, working closely.
3. Disseminate normative WHO guidance on quality planning (recently completed by WHO) and support effective implementation of multi-level quality planning and action in national health systems through collaboration with an internal WHO working group as well as all WHO regions.
4. Facilitate the further development of the WHO Global Learning Laboratory for Quality UHC building on the existing foundation of its web-based platform as well as shared learning approaches.
5. Liaise within the quality of care unit to coordinate technical activities in multiple work streams to enhance technical cohesion and synergy.
6. Organize the unit activities for streamlining member state requests in quality of care and track country support conducted with all levels of the organization.
7. Build and maintain external relationships with counterparts in UN agencies as well as other agencies to identify areas of opportunity to collaborate on quality of care.
8. Perform other related duties as assigned.

REQUIRED QUALIFICATIONS

Education

Essential:

• A first university degree in a health-related field (medicine, public health, or closely related field).

Desirable:

• Advanced university degree in a health-related field (medicine, public health, or closely related field).
• Qualifications in quality of care relevant to the position profile.

Experience

Essential:

• At least 5 years of professional experience of working in the area of quality of care.
• Proven experience in working with country teams on quality of care issues.
• Demonstrated exposure at the international level, including cross-country learning.

Desirable:

• Experience in supporting countries in multi-level planning for quality of care, including national level strategic directions on quality of care as well as facility level quality improvement.
• Experience in hosting global learning platforms for cross-country exchange.
• Experience in the application of WHO policies, practices and guidance related to quality of care.

Skills

• Sound knowledge of country level situations with regards to quality of care with good understanding of relevant country needs, priorities and plans.
• Demonstrated knowledge of areas related to quality of care, particularly multi-level planning and quality improvement, as applied to health service delivery.
• Demonstrated knowledge and skills in approaches for effective cross-country learning on quality health services.
• Excellent written, verbal and presentation communication skills.

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Knowing and managing yourself

Use of Language Skills

Essential:

• Expert knowledge of English.

Desirable:

• Intermediate knowledge of French.
• Intermediate knowledge of other UN language.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 64,121 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4766 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level.

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and E-Manual.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

  The WHO is committed to achieving gender parity and geographical diversity in its workforce . Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

  Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to [email protected]

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (https://www.who.int/about/who-we-are/our-values) into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
• The statutory retirement age for staff appointments is 65. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
• For information on WHO's operations please visit: http://www.who.int
• Staff members in other duty stations are encouraged to apply.
• *For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.
• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at [email protected].
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