Technical Officer, Information Systems and Digital Health

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 127,053 USD and 166,365 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVE OF THE OFFICE/DEPARTMENT

This requisition is for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

The Department of Evidence and Intelligence for Action in Health (EIH) is responsible for leading the Organization into a full fluid cycle that begins with the production and availability of quality basic and disaggregated data and the strengthening of information systems and digital transformation for health as fundamental pillars, the subsequent ethical use of data to produce health intelligence through analysis, modelling, forecasting, and data science to guide decisions and actions in health, knowledge generation and management to improve the access, use, and sharing of evidence in health, the prioritization of research agendas and resources to respond to Regional priorities, and culminating with knowledge translation to support evidence-based decisions and policy making in public health, including the implementation of research policy and bioethics programs and the management of the Pan American Journal of Public Health.

DESCRIPTION OF DUTIES

Under the general supervision of the Director, Evidence and Intelligence for Action in Health (EIH) and the direct supervision of the Unit Chief, Information Systems for Health (EIH/IS), the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

a) Provide technical support and guidance for the strengthening of information systems and digital transformation of the health sector to support Member States in project implementation, roadmaps development and policy making in health;

b) Provide technical support to national authorities and technical programs for the digital transformation of the health sector, with emphasis on the use of new and emerging technologies for improving access to care;

c) Collaborate in the design and execution of regional, subregional and national plans and roadmaps and digital literacy programs related to the implementation of information systems and digital health, with emphasis on the implementation of Telehealth programs and Electronic Health Record Platforms;

d) Collaborate with governments of the countries of the region and with Collaborating Centers for information systems and digital health in the effective utilization of platforms, applications and other digital health solutions, in particular with its interconnection with Electronic Health Record Platforms;

e) Provide technical advice in the context of the Information Systems for Health (IS4H) Framework and the digital transformation roadmap; support and provide advice on project development and program activities required for the development and implementation of national and subregional projects, following the technical direction of the Unit Chief, Information Systems and Digital Health;

f) Support technical cooperation programs and strategies to strengthen national capacities in the Region for the design, adoption, implementation, and evaluation of information systems and digital health solutions while promoting the use of international standards for interoperability;

g) Collaborate in the development and reinforcing of alliances with critical partners such as IDB, USAID, CDC, etc, and networks that contribute to the strengthening of the Digital Transformation process in the Americas;

h) Provide technical advice on infodemic management and behavioral science related to optimizing the implementation and overall functioning of information systems and digital health solutions;

i) Provide technical advice to ensure the convergence of regional plans within the context of the Global Strategy on Digital Health 2020-2025, the UN Roadmap for Digital Cooperation and the UN Secretary General Data Strategy;

j) Formulate study designs, surveys, and other approaches that contribute towards the adoption of standards for interoperability;

k) Participate and contribute actively to the preparation of the Unit’s Biennial Work Plan (BWP), budget and technical evaluation reports;

l) Perform other related duties, as assigned.

REQUIRED QUALIFICATIONS

Education****:

Essential: A bachelor’s degree in information sciences, systems engineering, systems analysis or in any other social science related to the functions of the position, from a recognized university.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process.

Experience****:

Essential: Seven years of combined national and international experience in a position related to the area of information systems and/or digital health.

SKILLS****:

PAHO Competencies:

· Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.

· Teamwork: Collaborate and cooperate with others/Deal effectively with conflict - Creates team spirit; promotes collaboration and open communication in the team; proactively supports others; welcomes team responsibilities and drives team results; promotes knowledge sharing in the team. Proactively identifies conflicts and facilitates their resolution in a respectful manner; tactfully resolves conflicts between or with others and takes action to reduce any possible tension; effectively builds a rapport with individuals and teams, establishing good personal and professional relationships, as well as minimizing risk of potential conflict.

· Respecting and promoting individual and cultural differences: Relate well to diversity in others and capitalize on such diversity - Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.

· Communication: Express oneself clearly when speaking/Listen/Write effectively/Share knowledge - Foresees communication needs of audience and targets message accordingly. Facilitates open communication; encourages others to share their views openly and takes time to understand and consider their views. Writes down ideas in a clear, structured, logical and credible way; drafts and supports the development of guidelines, policies and procedures. Shares relevant information openly and ensures that the shared information is understood; considers knowledge sharing as a constructive working method and demonstrates awareness of the Organization.

· Producing Results: Work efficiently and independently/Deliver quality results/Take responsibility - Prioritizes work, monitors own progress against objectives and adapts plans as required; communicates adjustments as necessary. Acts proactively and stimulates action as needed; handles problems effectively and constructively. Produces high-quality results and workable solutions that meet clients’ needs. Works independently to produce new results and sets own time lines effectively and efficiently. Shows awareness of own role and clarifies roles of team members in relation to project’s expected results. Makes proposals for improving processes as required and takes responsibility for own work and/or actions, as necessary. Demonstrates positive attitude in working on new projects and initiatives. Demonstrates accountability for own success, as well as for errors; learns from experience.

· Moving forward in a changing environment: Propose change/Adapt to change - Actively supports Organizational change initiatives and demonstrates personal commitment to them, including when faced with new demands; proposes workable solutions to challenging situations. Engages in positive responses to a changing environment and promotes workable solutions to achieve own and team’s results. Welcomes, and actively seeks to apply, new ideas, approaches and working methods and technologies in order to improve own and/or team’s work processes and results; demonstrates.

Technical Expertise:

· Proven technical and programmatic skills on methodologies related to Information Systems and digital transformation, including the adoption of digital health solutions.

· Excellent knowledge and demonstrated practical experience in technical and strategic frameworks implementation, including those that are based on international standards such as ISO and others.

· Excellent knowledge and practical experience in infodemic management and behavioral sciences, including the development, design and implementation of research studies.

· Excellent knowledge and practical experience in the development and implementation of digital literacy programs, including the definition of human resources competency frameworks aligned to the digital transformation process in the health sector.

· Thorough knowledge of concepts and technical skills in the design and development of digital health public goods, including the development of corporate proposals for donors and partners.

· Strong professional oral and writing skills, including the development of reports, oral presentations, and technical/persuasive documents for consideration at the highest levels of the Organization.

Languages:

Very good knowledge of English or Spanish with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.

IT Skills:

Demonstrated abilities and skills using cloud-based solutions, Office 365, AI generative tools and virtual communication platforms such as Teams, Zoom and Webex, Design and implementation of reporting and analytical solutions.

REMUNERATION

Annual Salary****: (Net of taxes)

USD $64,121.00 post adjustment

Post Adjustment****: 63.5% of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

ADDITIONAL INFORMATION

This vacancy notice may be used to fill other similar positions at the same grade level****.

Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

For information on PAHO please visit: http://www.paho.org

PAHO/WHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.

PAHO/WHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.

PAHO/WHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution.

PAHO/WHO is committed to workforce diversity. PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

PAHO/WHO offers an attractive compensation package including an annual net salary and post adjustment, which reflects the cost of living in a particular duty station and exchange rates (subject to mandatory deductions for pension contributions and health insurance). Other benefits include: 30 days annual leave, dependency benefits, pension plan and health insurance scheme. Benefits for internationally recruited staff may include home leave, travel and removal expenses on appointment and separation, education grant for dependent children, assignment grant and rental subsidy.

Candidates appointed to an international post with PAHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

All applicants are required to complete an on-line profile to be considered for this post.

Candidates will be contacted only if they are under serious consideration. A written test and/or interview will be held for this post. The post description is the official documentation for organization purposes.