Technical Assistant (ICT)

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

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OBJECTIVES OF THE PROGRAMME

To ensure that effective WHO country presence is established to implement WHO country cooperation strategies that are aligned with Member State’s health and development agendas and harmonized with the United Nations country teams.

Summary of Assigned Duties

Network and Hardware:

1. Monitor and maintain local server’s LAN and e-mail system including creating and modifying accounts.
2. Administer and maintain disk storage backups.
3. Ensure that printers and photocopiers are properly configured and are available via the network. If necessary, to propose new printing solutions.
4. Configure all the CO workstations and laptop computers (including those of training participants and facilitators).
5. Assist in the evaluation and follow-up of the needs for new hardware.

Technical support and training:

6. Provide full IT support to meetings and events organized in Iraq WHO office as per ASO directives and instructions.
7. Implement under the guidance of ITT unit in EMRO, specific ITT services needed in the CO (intranet, IPSEC, Fire Wall, Checkpoint secure client, GSM, GPN, VC etc.…).
8. Identify technical problems, to solve them directly or refer as appropriate. To provide assistance (first and second level user support) and simple training on basic computing skills and office software features.
9. Maintain common office software and ensure that virus scanning software is kept up to date on all computers.
10. Organize storage and access to software and ensure proper documentation and licensure.

Management:

11. Maintain log files and configuration tables.
12. Maintain contacts with IT suppliers of materials and services.
13. Monitor the stock of computer consumables. Conception/development of IT tools.
14. Perform basic programming tasks such as creating and updating high priority MS Office templates (i.e. forms).

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary education; Training in area of informatics or telecommunication; Formal training on Windows Operating Systems family; Training on MS Office Suite.. Desirable: University degree in Computer sciences, Computer engineering, or related field is an asset.

Experience

Essential: At least 5 years of progressive experience in operation of computers, hardware maintenance/ trouble shooting and software support. Desirable: Relevant experience in the UN system.

Skills

• Good knowledge of microcomputer operations;
• Excellent knowledge of Windows Operating Systems and Windows based networking environment;
• Excellent knowledge of Windows based back office and desktop applications;
• Knowledge of basic telecommunications technologies and Internet based protocols.

WHO Competencies

The Enhanced WHO Global Competency Model can be found at https://www.who.int/employment/WHO_competencies_EN.pdf?ua=

• Teamwork*
• Respecting and promoting individual and cultural differences*
• Communication*
• Knowing and managing yourself
• Ensuring the effective use of resources

Use of Language Skills

Essential: Expert knowledge of English. Expert knowledge of the Local language. Desirable: Knowledge of other UN language.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at USD 14,831 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• Interested candidates are strongly encouraged to apply on-line through Stellis. For assessment of your application, please ensure that: 1 -Your profile on Stellis is properly completed and updated; 2- All required details regarding your qualifications, education, training and experience are provided; 3- Your experience records are entered with elaboration on tasks performed at the time

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

• Interested candidates are strongly encouraged to apply on-line through Stellis. For assessment of your application, please ensure that:

  (a) Your profile on Stellis is properly completed and updated. (b) All required details regarding your qualifications, education and training are provided. (c) Your experience records are entered with elaboration on tasks performed at the time.