Technical Analyst (Integration, Reporting, Automation), Business Management System (BMS)/Next Generation GSM

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 114,362 USD and 149,748 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

The Department of Business Management System has a strategic and facilitating role, in conjunction with respective business departments, in delivering effective and efficient processes and systems in the areas of programme management, human resources, supply, finance and travel that enable the Organization's operations worldwide.

WHO current version of Oracle EBS (12.1.3) and some of its allied systems will have to be replaced as soon aspossible. WHO is reviewing the options of replacing the current EBS on premise solution (GSM) with a cloud SaaS based Best-of-Breed and vertical solution - with a modern set of tools using standard best practice business processes and cutting-edge technology. A new standard solution with minimum customizations will allow WHO to avail of modern technology including mobile access, artificial intelligence and business process automation, and to take advantage of any new technology and features added to the selected platform(s).

DESCRIPTION OF DUTIES

1. Promote, encourage and adopt out-of-the-box (standard product) functionality.
2. Facilitate and contribute to the definition of project scope, timelines, project dependencies and deliverables in solution design, migration, integrations for allocated projects.
3. Collaborate with end-users, acting as central point of contact for issue escalation and troubleshooting for allocated projects.
4. Ensure ongoing, accurate, timely project management reporting to project team members and responsible manager.
5. Provide support for functional and technical direction for solutions around specific business requirements.
6. Provide information and guidance around cross-module dependencies and any impact of new functions and/or modification to existing or new functionality.
7. Responsible for the creation of the test data file extracted from GSM and ensuring data elements are correctly migrated.
8. Responsible for defining the data required for integration, knowledge of schemas and tables is essential to define subsets of data mapping for integrations.
9. Responsible for defining the data from other storage components (e.g. ECM) for preparation to either migrate to the new Core ERP or to another storage.
10. Ensure that the principles for the integration are followed.
11. Responsible for defining the data security requirements with the architecture and the business resources.
12. Assist in capturing of system requirements, design and prototype, test scenarios, testing and liaison with training team for allocated projects.
13. Manage the investigation of options and recommendations to find appropriate solutions to address end-user concerns using existing functionality.
14. Document impacts of changes to current state business process, data, feeds and systems. Identify possible impacts in other systems domains.
15. Coordinate, support and participate in testing and resolution of any issues.
16. Implement new and enhanced solutions in accordance with the Release and Change Management Processes.
17. Provide input to user training material.
18. Perform other duties as required.

REQUIRED QUALIFICATIONS

Education

Essential: A first-level university degree in Business Administration, Computer Science, Engineering, or another related discipline. Desirable:

• Certification in Project Management (e.g. Prince 2), or IT Infrastructure Library (ITIL V3)
• Agile Certification
• Training in Business modeling methodology (BPMN 2.0)
• Certification in Java or C#
• Certification in Azure DevOps

Experience

Essential:

• At least 5 years of relevant professional experience, some exposure of which must be at international level, in project management, planning, design, development, deployment and improvement initiatives and support related roles, including at least 3 years of cross-functional ERP E-Business Suite or equivalent.
• Four years qualifying experience in process improvement and software design.
• Experience in analyzing and capturing requirements for Core ERP modules, including reporting tools.
• Experience and understanding of DevOps and Application Implementation Methodology (A.I.M.).
• Experience working with end-users and business-area process owners to develop requirements for new and enhanced functionality.
• Experience in translating user requirements into technology solutions.
• Experience in designing and documenting technical requirements.
• Experience working within a team environment across business functions.
• Strong experience on application integrations.
• Strong practical experience with an API middleware platform.
• Experience working on iterative projects, and with deployment strategies/processes (staging environment vs. production).
• Experience in application integration, data integration and automation.

Desirable:

• Previous experience implementing and configuring Service Cloud.
• Relevant experience working for large multinational company or IO/UN agency in complex business and/or IT programmes or projects.
• Experience of working in a multicultural team, supporting a global user base and working with outsourced service providers.
• Relevant experience with business process re-engineering using best practice and standard processes.
• Relevant experience with Oracle E-Business or SAP knowledge or any other cloud ERP systems.
• Knowledge of WHO-specific GSM customizations.
• Experience in WHO rules and procedures.

Skills

Essential:

• Familiarity with PL/SQL language.
• Proven programming ability in C#, Java.
• Knowledge of Business Intelligence solutions, SSO & Federation Services.
• Strong expertise in building Restful webservices using Rest client.
• Ability to prioritize workload in a high pressure and time constrained environment.
• Quality focused with excellent attention to detail.
• Analysis skills, with aptitude/sound judgment for finding creative solutions.
• Strong problem-solving skills and ability to assess a problem and determine an effective course of action.
• Excellent customer service skills, including strong ability to determine user needs and provide appropriate solutions.
• Positive attitude to learn new skills and adapt to new technologies.
• Excellent verbal/written communication skills, including ability to effectively communicate with both business and technical teams.
• Demonstrable awareness/understanding and practice of the ITIL framework especially for ITIL Service Transition.
• Demonstrable knowledge of Software Development Life Cycle (SDLC) methodology.
• Strong understanding of Agile-based development practices and Sprint planning strategies.
• Strong knowledge of API middleware platform and API Development.

Desirable:

• Project Management expertise.
• Knowledge of PMCoE framework and tools.
• Knowledge of ITSM Service management best practices.
• Knowledge of managing and / or working with teams including virtual and remote teams.
• Knowledge of Automated Testing, Testing Best Practice, Team Collaboration.

WHO Competencies

Teamwork Respecting and promoting individual and cultural differences Communication Producing results Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English. Desirable: Intermediate knowledge of French.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 62,692 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 3897 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This selection may be subject to special recruitment procedures. Further details of these procedures shall be made available upon request to HQ_bos_[email protected].
• This requisition may be used to fill other similar positions at the same grade level in different locations and for different contract types.
• The location of positions may change either before the final selection decision or during the course of an assignment based on business needs.
• The GSM Next Generation project is time-limited. (Selected internal candidates who already hold fixed-term or continuing appointments at the time of selection to the GSM Next Generation project will be reassigned at the end of this project.)
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
• Staff members in other duty stations are encouraged to apply.
• For information on WHO's operations please visit: http://www.who.int.
• WHO is committed to workforce diversity.
• WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
• *For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.