TEC Operations - Internship
Support IT operations and service management tasks for WFP staff.
This opening expired 4 years ago.
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Overview
Support IT operations and service management tasks for WFP staff.
You have:
- Must be enrolled in an undergraduate or graduate degree programme in Computer Science, Computer Engineering or related area.
- Fluency in English and Spanish, both oral and written.
- Must have attended courses in the last 12 months and have completed at least two years undergraduate studies or be a recent graduate (6 months after graduation).
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.
ABOUT WFP
The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate and the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability, and prosperity for people recovering from conflict, disasters, and the impact of climate change.
ORGANIZATIONAL CONTEXT
The IT Operations Intern is the focal for technology-related initiatives; works closely with RBP and HQ TEC teams, end users and other WFP units to understand the organization needs and develop requirements and specifications for systems and services.
JOB PURPOSE
The IT Operations intern reports to the IT Operations Associate, Team Leader of the TEC CORE team , under the overall guidance of the Regional IT Officer (RITO).
Focus Area:
IT Core Services
IT Support Services
KEY RESPONSIBILITIES
Under the overall supervision and guidance of the Deputy Country Director and Regional IT Officer, the IT Operations Intern will carry out the following tasks but not limited to: (not all-inclusive, within delegated authority):
1. Support with the planning, design and implementation of technology solutions and services.
2. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered, and accurate information is provided to staff.
4. Collaborates, coordinates, and relies on UNDP IT when/if needed to increase the TEC capacity to support the operation.
5. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
MINIMUN CUALIFICATIONS
Education: The intern must be enrolled in an undergraduate or graduate degree programme from a recognized university in one of the following areas: Computer Science, Computer Engineering or other related area. The intern must have attended courses in the last 12 months and have completed at least two years undergraduate studies. Recently graduates (6 months after graduation).
Language: Fluency in English and Spanish (oral and written communication).
FUNCTIONAL CAPABILITIES
Technical Expertise. Continuously updates one’s own knowledge about new technologies and product modifications: Is sought out for advice/expertise and recognized internally as an important technical reference.
Service Management. Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
Client Management. Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.
Procurement and Contract Management. Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
. Has experience resolving technical issues.
. Has worked with users supporting IT issues.
. Has experience with the application of client services standards to resolve or escalate clients’ service problems.
. Has experience working on IT projects.
TERMS AND CONDITIONS
WFP pays a monthly stipend equivalent of 14% of the daily subsistence allowance prevailing in Panama City for each day worked.
The internship is on a full-time basis in accordance with the working schedule of the WFP office.
WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.
The internship has a duration of 8 months.
HOW TO APPLY
To apply, please create a personal account and fill out the profile form with your personal information at http://www1.wfp.org/careers/job-openings.
In the application form, ensure filling the mandatory sections, attaching your CV, answering the pre-screening questions and agreeing on the legal statement before submitting your application. Selection of staff is made on a competitive basis on account of potential and performance. All applicants will undergo a rigorous process which includes a panel interview.
DEADLINE FOR APPLICATIONS
The deadline to apply for this post is April 12, 2022.
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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
Potential interview questions
| Can you describe a time when you resolved a technical issue for a user? | This question assesses your problem-solving skills and experience with client interaction. | Provide a clear example of your approach to the problem, the steps you took to resolve it, and the outcome. |
| How do you prioritize tasks when you have multiple IT support requests? | The interviewer wants to know how you manage your time and handle pressure. | Pro members can see the explanation. |
| What technical skills do you have that will help you succeed in this internship? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 4 years ago
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Updated 1 year ago
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Source:
wfp.org
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