Talent Group for IT Assistants, GS-5, UNICEF Global Shared Services Centre, Budapest, Hungary

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

For every child, a calling.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

Established in 2015, UNICEF’s Global Shared Services Centre (GSSC) provides services to UNICEF offices across the world in the areas of Finance, Master Data Management, Human Resources Administration, Payroll, and Customer Care (IT Global Help Desk).

Our mission is to be a centre of excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF's programme results worldwide. ​

At the GSSC, a global career is built on strong foundations of our core values accompanied by continuous learning and professional development in order for our staff to become committed international civil servants.

How can you make a difference?

UNICEF is seeking qualified candidates for our roster of IT Assistants at the GS-5 level in the Global Shared Services Centre in Budapest, Hungary.

IT assistants provide first tier support to restore normal service to users as quickly as possible, fix technical faults, fulfil service requests, answer queries and provide other support as needed to allow users to continue working. The IT Assistants serve as the point of contact between Subject Matter Experts (SMEs) and users/customers in all UNICEF locations for all matters related to ICT service provisioning.

These roles are ideal for early career professionals who wish to gain international exposure to a progressive expanding Centre of Excellence. Successful applicants will participate in a thorough technical assessment. These roles are office-based.

As an advocate for every child, you will have…

• Completion of secondary education (high school diploma)
• 5 years of work experience in Information Technology (IT) is required. A completed university degree from an accredited institution will be counted toward the minimum work experience requirements
• Advanced knowledge in the Microsoft Suite of Products (including Word, Excel and PowerPoint)
• Fluency in English (verbal and written) is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is a strong asset
• Work experience in dealing with Customer Support and Services is desirable
• University level courses in computer science, information systems, engineering, telecommunications, or equivalent qualifications are desirable
• Work experience with a development organization is an asset
• Non-EU citizens must be in possession of a valid work permit (not related to an employer) for Hungary. Please attach this to your application

Please note that General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

View our competency framework at http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

Are you interested in discussing career opportunities with recruiters in UNICEF’s GSSC in Budapest?

UNICEF GSSC will be hosting an online career fair on 18 September from 10:00 to 16:00 CEST.

This online event is an excellent opportunity for candidates to hold discussions with recruiters on UNICEF career opportunities in Budapest.

The event will focus on roles in the areas of Finance, IT, Human Resources and Payroll and is ideal for early career professionals in the EU who are interested in gaining experience in a growing center of excellence in an international environment.

For more information and to register for the event, please visit: https://app.brazenconnect.com/a/unicef/e/4L1r5

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on sexual exploitation and abuse, and on any kind of harassment, including sexual harassment, and discrimination.