Talent Group for IT Assistant, GS-5, UNICEF Global Shared Services Centre, Budapest, Hungary

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a calling.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre (GSSC) and check this YouTube.

How can you make a difference?

UNICEF is seeking to build a pipeline of qualified IT Assistants at the GS-5 level in the Global Shared Services Centre in Budapest, Hungary.

This is a great opportunity for career development in a fast-paced, multicultural context and for taking the first step towards an international career as part of the UN family.

IT Assistants restore normal service to users as quickly as possible, fix technical faults, fulfill service requests, answer queries and provide other IT support as needed. The IT Assistant serves as the single point of contact (SPoC) between Subject Matter Experts (SMEs) and users/Customers in all UNICEF locations for all matters related to IT and business.

These positions require the successful candidate to work in 24x7 shifts.

Key functions, accountabilities, and related tasks:

Provide first-line technical and/or business support

• Act as single point-of-contact for ICT/Business issues.
• Ensure incidents, service requests and tasks are recorded in ServiceNow and appropriately dispatched to the responsible work group(s).
• Ensures Help Desk processes and procedures, with particular emphasis on technical issues/administration processes and procedures categorized per system, are well documented and updated.

Provide ICT Applications/Technical support

• Provide global user support on troubleshooting systems access to UNICEF applications while adhering to established procedures, processes, and practices.
• Ensure enforcement of applicable system security configuration parameters.
• Provide technical support and permissions management for various UNICEF standard applications
• Create/maintain knowledge article(s), documentation, reports and training material on UNICEF processes and procedures.

To qualify as an advocate for every child you will have.

• Completion of secondary education (i.e., high school diploma) is a minimum requirement with five (5) years of relevant work experience in Information Technology (IT). Computer-related certification is an asset. ITIL certification and utilization would be an advantage.
• A completed university degree from an accredited institution in computer science, information systems, engineering, telecommunications, or equivalent qualifications will be counted towards five (5) years of work experience requirement.
• Experience in dealing with Customer Support and Services is desirable.
• Advanced knowledge in the Microsoft Suite of Products (including Word, Excel and PowerPoint) is required.
• Proven ability to deal with confidential and sensitive communication and information and logical thinking are required.
• Experience with a development organization is an asset.
• Fluency in English (verbal and spoken) is required.
• Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish), or local language of the duty station, is considered an asset

As an advocate for every child, you will receive

• UNICEF offers an attractive remuneration package including a tax-free annual net base salary starting HUF 498,070 per month. Please check SalCalcLocal (undp.org) for simulation.
• Holidays and leave, including 30 days of annual leaves per year for fixed-term positions.
• Parental leave
• Dependency allowance
• United Nations sponsored medical insurance plan
• Pension plan
• Optional life insurance plan
• Access to professional development and learning programs, online learning and learning path
• Access to staff well-being support
• Access to career development support

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Requirement for internal applicants

Internal applicants from GSSC are required to complete the courses of Learning Paths that are identified as essential when applying to the level of this post. Please visit the L&D Portal Learning and Development (sharepoint.com) for more information.

Remarks:

This Generic Vacancy Announcement is issued on a needs-basis, as several similar posts may be recruited for in the future.

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

UNICEF appointments are subject to medical clearance. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.