Systems Analyst

Contract

This is a IICA-1 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 2 years of experience, depending on education. More about IICA-1 contracts.

Background information - ITG

The UNOPS Information Technology Group (ITG) unit is focused on innovation and harnessing cutting-edge technology to deliver solutions to UNOPS that truly address business needs.

Working with UNOPS IT Group is a unique opportunity to deliver systems to users around the world - making an impact on development and solving practical problems for the UNOPS workforce and thereby help people build better lives and countries achieve peace and sustainable development.

ITG’s goal is to provide greater effectiveness, efficiency, and differentiation to UNOPS products and services. UNOPS IT Group is responsible for architecting, designing, delivering, and managing all UNOPS IT infrastructure and business applications. The unit includes Enterprise Architects, Business Analysts, Solutions Designers, Developers and QA Testers from all around the world who are based primarily in Denmark and Thailand.

Background Information - Job-specific

The UNOPS digital transformation programme, commenced in 2023, is working to define the Digital vision for UNOPS and develop appropriate and sustainable solutions that meet UNOPS needs, especially within field operations. As ITG will be a large supplier on this journey, we are looking to expand the team for the duration of the Digital Transformation Programme, 3 to 5 years.

Under the supervision of the Product Manager, the Systems Analyst is responsible for analyzing, designing, and implementing information systems that meet the business needs of the organization. The Systems analyst is expected to have a strong background in information technology, as well as knowledge of business processes and systems.

Functional Responsibilities

1. Systems analysis
2. Systems, Data Analysis and design
3. Systems Maintenance and high level Support

4. Documentation and Training

   1.Gathers and documents requirements and performs system analysis to identify key system needs

- Analyzes business processes and workflows to identify opportunities for automation and improvement. - Works closely with business stakeholders to understand their requirements and translate them into technical specifications. - Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes)

2.Collaborates with business functions to perform systems, data analysis and design

• Creates system designs that meet business requirements, taking into account technical feasibility.
• Produces process and data flow design in close collaboration with the system functions that may be impacted by the change in the process
• Negotiates with business functions to drive the potential realization of tangible benefits from changes to business processes by utilizing technical expertise in collaboration with Business Analysts and Solution Designers.
• Helps business functions to understand the possible technologies that are available and feasible to address the requirements
• Conduct unit testing and quality assurance activities to ensure that information systems are reliable, secure, and user-friendly.
• Develops acceptance criteria, test scenarios and test cases for unit/integration testing of solutions delivered by ITG
• Provides inputs to the Solutions Design team to assist in the development of appropriate solutions.

• Provides technical support in the development and review of design activities for system improvements, changes, enhancements and upgrades.

  3.Provides high-level (level 2) support to end users. Level 2 support are cases originating from the ITG Systems Support Team that require a greater degree of system analysis / diagnosis

• Identifies, analyses and resolves system technical issues escalated by the ITG System Support team

• Provides solutions to inquiries about system functionalities and issues by utilizing technical expertise in collaboration with Business Analysts and Product Managers.
• Liaises with technology vendors to obtain third level support as required when the issues are technical in nature.

• Monitors and analyzes system performance, and recommends technical improvements to ensure that systems are functioning optimally.

  4.Creates system training materials and delivers training to technical experts within business functions

• Identifies training needs for technical focal points within software functionalities

• Develops and facilitates and/or conducts training sessions for technical focal points / experts / trainers within the business function (workshops, webinars, webcasts, one-to-one, online)
• Maintains and updates software technical documentations to ensure that it is current and relevant

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education Master’s Degree, preferably in Finance, Accounting, Business Administration or other relevant discipline is required.

A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of master’s degree.

Secondary education in combination with additional six years of experience may be accepted in lieu of a master's degree

Experience

• Minimum 3 years of system analysis experience is required in the area of Finance and Accounting or Procurement or Project Management or Human Resource Management systems.

• Experience with developing requirements and solutions for ERP or Business Information Management systems is required

• Experience with performing high-level system support function is required

• Strong analytical skills is required
• Excellent communication skills and good IT understanding is required
• Good knowledge in working with SQL is required.
• Experience with developing requirements for Unit4 Business World (UBW) ERP is desirable

• Hands on proficiency in the .Net framework, C#, ASP.Net, JavaScript, Visual Studio 2013 or above, Responsive web development is desirable

• Experience in SCRUM project management methodology is highly desirable

• Experience in quality assurance and technical documentation is desired.
• Experience with managing stakeholders is highly desirable

Language requirements

Full working knowledge of English is essential.

Knowledge of another official UNOPS language is an added advantage.

Contract type, level and duration

Contract type: ICA

Contract level: ICA 1

Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.