SVN/2026/002 Programme Assistant (Protection), Makassar

Mid Programme & Policy

Overview

Support administrative and operational aspects of protection programs in Makassar.

You have:

• Bachelor’s degree in psychology, Management, Economics, Political, Social Science, International Relations, Development Studies, Migration Studies, Human Rights or Business and Counseling from an accredited academic institution with two years of relevant working experience
• High School diploma with four years of working experience
• Indonesian national with good knowledge of, and experience supporting programme and operational activities, particularly in protection assistance and mental-health related activities
• Experience providing project implementation support; exposure to training activities is an advantage
• Experience supporting administrative activities
• Experience supporting migration management activities, with exposure to immigration processes and beneficiary context
• Ability to support programme implementation and routine monitoring activities
• Proficiency in standard office software applications
• Ability to prepare clear and concise basic reports in English based on provided information

Contract

This is a G-4 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 4 years of experience, depending on education. More about G-4 contracts.

Reference No. : SVN/2026/002 Position Title : Programme Assistant (Protection) Duty Station : Makassar Organization Unit : Regional Cooperation Arrangement/Refugee Care Classification : G-4 Type of Appointment : Special Short-Term Contract Report to : Programme Officer (Protection and Community Liaison) Estimated Start Date : As soon as possible Closing Date : 22 January 2026

Established in 1951, IOM is part of the United Nations System as the leading inter-governmental organization promoting humane and orderly migration for the benefit of all.

Operational in Indonesia for more than 40 years, IOM Indonesia is one of the largest IOM missions in the world working on a wide range of activities in partnership with the Government of the Republic of Indonesia, civil society, private sector actors, migrants and communities. IOM Indonesia is engaged in several thematic areas, including: Counter-Trafficking, Labour Mobility and Social Inclusion, Disasters, Climate and Resilience, Immigration and Border Governance, Refugee Care, Migration Health, Migration Policy and Data Hub, and Resettlement and Voluntary Returns.

IOM Indonesia aims to ensure quality of care for refugees and asylum seekers referred to IOM by the Government of Indonesia according to applicable international humanitarian and human rights standards. The Programme supports refugees through healthcare, education, basic needs, and contributes to the increased protection of vulnerable subgroups, such victims of sexual and gender- based violence, among others, through referral mechanisms involving the active participation of specialized state and non-state service providers. It also contributes to supporting them with the eventual sustainable pathways.

Under the direct supervision of the Programme Officer (Protection and Community Liaison), and the overall supervision of the Community Accountability Coordinator in Jakarta, the incumbent provides administrative and operational support to Protection and Refugee Care activities under relevant programmes implemented across Indonesia. The incumbent works under guidance with the Jakarta RCA team and other relevant units. Support is provided to field locations primarily remotely and through periodic visits, as requested. Additionally, the incumbent supports case management activities, community engagement, and other pertinent tasks for the Makassar office, following established procedures. All responsibilities are carried out in alignment with programme requirements and in accordance with IOM policies and standards.

Qualifications

Education

• Bachelor’s degree in psychology, Management, Economics, Political, Social Science, International Relations, Development Studies, Migration Studies, Human Rights or Business and Counseling from an accredited academic institution with two years of relevant working experience; or,
• High School diploma with four years of working experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Indonesian national with good knowledge of, and experience supporting programme and operational activities, particularly in protection assistance and mental-health related activities.
• Experience providing project implementation support ; exposure to training activities is an advantage.
• Experience supporting administrative activities.
• Experience supporting migration management activities, with exposure to immigration processes and beneficiary context.

Skills

• Ability to support programme implementation and routine monitoring activities.
• Ability to support coordination and liaison with Government Departments/Authorities, UN agencies and other international organizations, private sector and other stakeholders.
• Ability to prepare clear and concise basic reports in English based on provided information.
• Proficiency in standard office software applications.

Languages

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 1)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (Level 1) (applicable only if position is with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Responsibilities

Responsibilities and Accountabilities

1. Support the implementation and monitoring of Protection, including PSEAH, GBV, and child protection activities under the RCA.
2. Retrieve, compile, summarize, and present information/data on the Protection activities, cases and related activities.
3. Provide administrative support to budget monitoring processes; verify availability of funds; obtain necessary approval and update budget related information on Protection.
4. Support field visits by following up on service delivery and collecting beneficiary feedback using established tools and procedures.
5. Provide administrative and logistical support to PSEAH-related activities in coordination with the Jakarta team.
6. Support the delivery of assistance and protection services to refugees under IOM’s Programme, in line with RCA Operational Guidelines and instructions.
7. Draft status reports, highlight gaps in follow-through actions, and bring them to the attention of the supervisor.
8. Draft correspondence, reports, briefing notes, graphics, statistical tables, presentations and other forms of documentation.
9. Organize meetings, workshops and training sessions.
10. Respond to general information requests and inquiries on Protection ; set up and maintain files/records.
11. Perform other related duties as assigned.

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Potential interview questions

Added 5 months ago - Updated 4 months ago - Source: iom.int