SVN 004/2025 National ICT Officer (Business Analysis) (Expedited Recruitment)

Internship Entry Human Resources

Overview

Gather requirements and analyze processes for IOM operations systems.

You have:

• Master’s degree in Medical field, Public Administration, Information Technology, or a Social Sciences or a related field from an accredited academic institution.
• University degree in the above fields with two (2) years of relevant professional experience.
• Professional training in a medical field or background in case your education is not in a medical field and or additional certification on PRINCE 2 methodology of project management is a distinct advantage.
• Extensive knowledge in IOM operational areas or a similar organisation, in handling migrant assistance, labour migration, immigration and border management, migrant health, resettlement and movement management.
• Fluency in English is required. Knowledge of a second official UN language is desirable.
• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application/operational requirements.
• Exceptional time management and consultancy skills.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Skills in conducting end user training.

Contract

This is a NO-A contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. It usually requires 1 years of experience, depending on education. More about NO-A contracts.

Under the overall supervision of the Senior ICT Officer (Solutions Delivery Manager) and direct supervision of the ICT Officer (Business Processes) and close coordination with the MiMOSA Business Process owners, the successful candidate will be responsible for requirements gathering, process and systems analysis, testing and training processes for IOM Operations Systems and contribute to their enhancement ensuring fulfilment of business requirements of IOM operations considering business needs both the field missions and headquarters.

Qualifications

Education

• Master’s degree in Medical field, Public Administration, Information Technology, or a Social Sciences or a related field from an accredited academic institution; or,
• University degree in the above fields with two (2) years of relevant professional experience.
• Professional training in a medical field/background in case your education is not in a medical field and or additional certification on PRINCE 2 methodology of project management is a distinct advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Extensive knowledge in IOM operational areas or a similar organisation, in handling migrant assistance, labour migration, immigration and border management, migrant health, resettlement and movement management.
• Demonstrates effective application of knowledge and understanding of project and quality disciplines.

Skills

• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application/ operational requirements.
• Exceptional time management and consultancy skills.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Skills in conducting end user training.

Languages

• For this position, fluency in English is required. Knowledge of a second official UN language is desirable.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Responsibilities

1. Gather business functional requirements from relevant IOM departments, user community and partner stakeholders by checking User Support issues, attending meetings, workshop.
2. Participate in the analysis of business functional requirements and suggest new functionality and improvement to existing functionality meeting business requirements and system configuration.
3. Participate in the design/redesign of solutions for business functional requirements in consultation with relevant technical and development team.
4. Assist functional, development and technical teams during solution development, and monitor and report progress.
5. Support preparation of end-to-end business scenarios for user testing, compile user test results, and obtain formal sign-off from users on the business solution.
6. Prepare, review, update and maintain project and change management documents in coordination with relevant business process owners.
7. Participate in data migration and cut-over activities for compiling and cleansing the master data ensuring its quality and validating result of upload activities when applicable.
8. Maintain strong interaction with User Support and Change Management teams to identify learning gaps or recurrent user support issues from end-users with the objective of improving users' knowledge, plan and provide trainings.
9. Troubleshoot end-user issues as necessary and perform assigned User Support activities in addition to Providing go-live and post go-live support.
10. Provide inputs to improve business process, value added reports and data quality and knowledge transfer to Quality Assurance and Support teams.
11. Participate in the preparation and implementation of new system releases and participate in Change Management activities to deploy enhancements and/or modifications to the system.
12. Perform such other duties as may be assigned.

Apply now

Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: iom.int