Survivor Services Spring Internship (Unpaid)
Assist with scheduling and supporting clients in their appointments
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Overview
Assist with scheduling and supporting clients in their appointments
You have:
- Pursuing an associates, bachelor's and/or Master’s degree in social work, anthropology/sociology, international affairs, psychology, or another similar field.
- Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds.
- Ability to maintain confidentiality regarding client information.
- Punctual and reliable.
- Strong proficiency in Microsoft Word programs— including Word, Excel, and PowerPoint.
- Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle.
- Consistent transportation and ability to transport clients as needed.
- Attention to detail.
- Flexibility in changing tasks based on client needs.
- Strong written and spoken skills in English required; Spanish and/or Swahili, Dari, or other languages preferred.
- Interns will be required to use their own technology tools to work on virtual opportunities.
- Scheduling medical and mental health appointments - Accompanying clients to appointments—including medical, public benefit interviews, and other appointments and services - Advocating for clients to receive linguistically and culturally appropriate services within appointments with service providers.
- Confirming and reminding clients about upcoming appointments and scheduling transportation - Connecting clients to other available resources/services they may be needing - Performing client feedback surveys about the services they have been receiving - Completing case notes and assisting with documentation audits, needs and data - Other specific projects based on skills and client needs
LEARNING OUTCOMES: Survivor Services Intern would learn basic components of case management services, including trauma-informed care, psychological first-aid, and other skills to provide appropriate services to clients.
Qualifications REQUIREMENTS: Pursuing an associates, bachelor’s and/or Master’s degree in social work, anthropology/sociology, international affairs, psychology, or another similar field.
· Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds
· Ability to maintain confidentiality regarding client information
· Punctual and reliable
· Strong proficiency in Microsoft word programs—including word, excel and powerpoint
· Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle
· Consistent transportation and ability to transport clients as needed
· Attention to detail
· Flexibility in changing tasks/based on client needs
· Strong written and spoken skills in English required, Spanish and/or Swahili, Dari, or other languages preferred
· Technology requirements:
o Interns will be required to use their own technology tools to work on virtual opportunities.
o IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc.
o All personal devices must:
§ Be kept current with all operating system updates and security patches,
§ Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha and numeric characters for a Laptop.
§ Have lock screen set to 10 minutes or less with a password required to unlock the device
§ Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. Lockout period must be no less than 30 minutes.
This position reports to the Safety & Wellness Supervisor
IRC leading the way from harm to home.
IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
Potential interview questions
| Can you describe a time when you advocated for a client’s needs? | This question assesses your advocacy skills and how you approach client needs. | Provide a specific example of a situation where you identified a need and took action to support the client. |
| How do you maintain confidentiality while handling client information? | This is to understand your awareness and respect for privacy in a client-focused role. | Pro members can see the explanation. |
| Can you give an example of a time when you had to adapt to changing circumstances? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
rescue.org
