Survivor Services Intern
Assist casework staff in providing case management services to clients.
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Overview
Assist casework staff in providing case management services to clients.
You have:
- Pursuing an associates or bachelor's degree in social work, anthropology/sociology, international affairs, psychology, or another similar field.
- Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds.
- Ability to maintain confidentiality regarding client information.
- Punctual and reliable.
- Strong proficiency in Microsoft Word programs—including Word, Excel, and PowerPoint.
- Driver's license, personal vehicle, auto insurance, and a clean driving record, along with a willingness to drive clients in a personal vehicle.
- Consistent transportation and ability to transport clients as needed.
- Attention to detail.
- Flexibility in changing tasks based on client needs.
- Strong written and spoken skills in English required, Spanish and/or Swahili, Dari, or other languages preferred.
- All interns must hold an Arizona State Level 1 fingerprint clearance card.
- Minimum 20 hours/week for 3 months during the summer; minimum 15 hours/week for 4 months during fall/spring.
- Preference given to applicants able to make multi-term commitment.
Please note this is an unpaid position.
This is an in person position.
RESPONSIBILITIES: The Survivor Services Intern would be working directly with casework staff in following-up on client needs and assisting in performing case management services, at the discretion of the caseworker.
- Scheduling medical and mental health appointments - Accompanying clients to appointments—including medical, public benefit interviews, and other appointments and services - Advocating for clients to receive linguistically and culturally appropriate services within appointments with service providers. - Confirming and reminding clients about upcoming appointments and scheduling transportation - Connecting clients to other available resources/services they may be needing - Performing client feedback surveys about the services they have been receiving - Other specific projects based on skills and client needs
LEARNING OUTCOMES: Survivor Services Intern would learn basic components of case management services, including trauma-informed care, psychological first-aid, and other skills to provide appropriate services to clients.
Qualifications - Pursuing an associates or bachelor’s degree in social work, anthropology/sociology, international affairs, psychology, or another similar field. - Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds - Ability to maintain confidentiality regarding client information - Punctual and reliable - Strong proficiency in Microsoft word programs—including word, excel and powerpoint - Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle - Consistent transportation and ability to transport clients as needed - Attention to detail - Flexibility in changing tasks/based on client needs - Strong written and spoken skills in English required, Spanish and/or Swahili, Dari, or other languages preferred - Technology requirements: - Interns will be required to use their own technology tools to work on virtual opportunities. IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc.All personal devices must: - Be kept current with all operating system updates and security patches, Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha and numeric characters for a Laptop. - Have lock screen set to 10 minutes or less with a password required to unlock the device - Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. Lockout period must be no less than 30 minutes.
CLEARANCES: All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or by IRC policy. All interns must hold an Arizona State Level 1 fingerprint clearance card.
COMMITMENT: SUMMER: Minimum 20 hrs/wk for 3 months FALL/SPRING: Minimum 15 hrs/wk for 4 months (commitment of one academic year strongly preferred) Primary availability during IRC business hours (M-F; 8:30am-5:00pm) Preference given to applicants able to make multi-term commitment
Reports To: Elissa McDavid, Survivor Services Supervisor
Potential interview questions
| Describe a time when you had to adapt your communication style to effectively work with someone from a different culture. | This question assesses your intercultural communication skills and adaptability. | Provide a specific example of how you changed your approach based on the other person's background. |
| How do you prioritize tasks when supporting clients with multiple needs? | The interviewer is checking your organizational skills and ability to manage competing responsibilities. | Pro members can see the explanation. |
| Can you give an example of how you maintained confidentiality in a previous role? | Pro members can see the explanation. | Pro members can see the explanation. |
| Tell me about a time when you had to advocate for someone else's needs. What was the outcome? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies would you use to ensure positivity and encouragement in a challenging client situation? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
rescue.org
