Survivor Services Case Assistant

Job Description

IRC Background:

Founded in 1933, the International Rescue Committee (IRC) is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression. For over 20 years our Tucson office has provided a range of services including resettlement and economic empowerment services, immigration, community gardening and case management. Our strength and success lie within our core values of Service, Accountability, Equality, and Integrity. We are strongly motivated by our clients and are dedicated to delivering high-impact and quality programs.

Job Overview: The primary role of the Survivor Services Case Assistant is to assist the Victim Services Caseworker and Survivor of Torture Caseworker with providing comprehensive, culturally appropriate, client-centered case management services for foreign victims of crime, including completing eligibility screening and enrollment paperwork, developing service plans, educating about community services, resources, and legal rights, and helping problem solve barriers to access. This position is also responsible for assisting with administrative tasks including case notes, case file management, and data collection.

Major Responsibilities:

Responsibilities include, but are not limited to:

- Assist in enrolling clients and determining eligibility at intake; if clients are found to be ineligible for services, provide relevant referrals. - Assist in the development of self-sufficiency plans for especially vulnerable clients, with oversight from supervisor. - Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments. - Assist in mapping out community resources and making client referrals to community partners. - Assist in providing clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level. - Assist in community outreach to service providers to ensure client needs are met. - Support Survivors Services Teams in response to client crises. - Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided. - Attend relevant trainings and meetings at the local and national level. - Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area. - May train and lead the activities of volunteers and interns. - Other duties as assigned.

Key Working Relationships:

Position Reports to: Survivor Services Supervisor Position Directly Supervises: Interns/Volunteers Other Internal and/or external contacts:

Job Requirements:

Education:

- Undergraduate degree in Social Work or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience:

- 1+ years of related work experience; 1 year minimum working with victims of crime or other vulnerable populations preferred. - Case management and/or victims assistance experience preferred

Demonstrated Skills and Competencies:

- Excellent written and spoken English skills, Spanish-bilingual ability preferred - Strong organizational skills and detail-oriented - Excellent writing and analytical skills - Public Speaking and/or presentation experience preferred - Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment - Computer literacy, data base experience preferred - Ability to work independently and be a flexible team player

Language Skills:

- Fluency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

- Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area. - In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work. - Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications