Support the Development of User Stories for the Learning Passport Platform
Support the Learning Passport by developing and refining user stories.
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Overview
Support the Learning Passport by developing and refining user stories.
You have:
- Strong writing and analytical skills.
- Ability to translate programme needs or user feedback into clear technical requirements.
- Experience drafting user stories, acceptance criteria, product requirements, or similar documentation.
- Familiarity with digital learning platforms, learning management systems, or education technology.
- Ability to review platform workflows and describe functionality clearly and accurately.
- Attention to detail and ability to organize information in a structured format.
- Strong communication skills and ability to incorporate feedback.
- Ability to work independently and meet agreed timelines.
- Prior experience with the Learning Passport platform.
- Familiarity with Azure DevOps, Jira, or other product/backlog management tools.
- Understanding of user-centred design, product development, or agile ways of working.
- Experience supporting digital products in low-connectivity, multilingual, or global implementation contexts.
Contract
This is a UNV contract. More about UNV contracts.
The Learning Passport is UNICEF’s flagship digital learning platform, designed to support children, young people, teachers, and communities with access to quality learning content, including in low-connectivity and offline contexts. As the platform continues to evolve, UNICEF is strengthening its product to ensure that country needs, user feedback, and operational realities are translated into clear technical requirements.
This assignment will support the Learning Passport in documenting how the platform currently functions and identifying clear user stories, proposed behaviours, and acceptance criteria. The work will contribute to building a more stable, user-centred, and strengthened platform that can better support implementation across countries.
We are seeking 3 Online Volunteers to support the Learning Passport in developing and refining user stories for the platform.
The volunteers will document platform functionality in a structured format, including the background or problem statement, user story, proposed behaviour, and acceptance criteria. This will support the team in translating platform needs into clear, actionable requirements for technical partners and developers.
Under the guidance of the Learning Passport team, the volunteers will review existing platform functionality, feature requests, and related documentation to help define how specific features currently work and how they should behave in the future.
Specific Tasks: - Document the current platform behaviour in clear and simple language. - Draft user stories using the format: “As a [user], I want [functionality], so that [benefit/outcome].” - Develop background or problem statements that explain the need, challenge, or user impact. - Define proposed behaviour for how the functionality should work. - Draft acceptance criteria that clearly describe the expected outcome and conditions for completion.
Expected Deliverables: Each volunteer will contribute to a set of completed user stories, including: - Background / problem statement - User story - Current platform behaviour, where relevant - Proposed behaviour - Acceptance criteria - Any supporting notes or questions for the Learning Passport team
Required Skills and Experience - Strong writing and analytical skills. - Ability to translate programme needs or user feedback into clear technical requirements. - Experience drafting user stories, acceptance criteria, product requirements, or similar documentation. - Familiarity with digital learning platforms, learning management systems, or education technology. - Ability to review platform workflows and describe functionality clearly and accurately. - Attention to detail and ability to organize information in a structured format. - Strong communication skills and ability to incorporate feedback. - Ability to work independently and meet agreed timelines.
Preferred Skills and Experience - Prior experience with the Learning Passport platform. - Familiarity with Azure DevOps, Jira, or other product/backlog management tools. - Understanding of user-centred design, product development, or agile ways of working. - Experience supporting digital products in low-connectivity, multilingual, or global implementation contexts.
Potential interview questions
| Can you describe a time when you had to document a complex platform functionality? | This question assesses your ability to articulate complex ideas clearly. | Provide a specific example and explain your approach to breaking down the functionality. |
| How do you prioritize user feedback when drafting user stories? | The interviewer wants to know how you balance different user needs. | Pro members can see the explanation. |
| What steps do you follow when creating acceptance criteria for user stories? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you explain your experience with agile methodologies? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe how you would handle incorporating conflicting feedback into user stories. | Pro members can see the explanation. | Pro members can see the explanation. |
| What is an important aspect to consider when documenting user stories for a digital learning platform? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of a well-written user story? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure accuracy in documenting platform workflows? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 months ago
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Updated 1 month ago
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Source:
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