Support Service Team Leader
Coordinate support functions and lead the support services team
This opening expired 1 year ago.
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Overview
Coordinate support functions and lead the support services team
You have:
- Bachelor's degree in relevant field (Business Studies, Marketing, HR, Finance, Supply Chain Management etc.)
- Sound knowledge of cost planning, budgeting, and financial reporting.
- Experience in management of HR and administrative teams
- Good knowledge of procurement procedures
- Full professional proficiency in English
- Excellent interpersonal and communication skills
- Excellent planning and organizational skills
- Excellent computer skills in MS Word & Excel, as well as experience working with an ERP system
- At least 3 years of relevant work experience at a management level
- Experience of working with DRC’s main donors (UN Agencies, ECHO, DANIDA, BHA etc.)
Contract
This is a DRC - National contract. More about DRC - National contracts.
Danish Refugee Council, one of the world’s leading humanitarian NGOs, we are excited to invite you to join our team as a Support Service Team Leader. If you are a skilled and motivated professional ready to make a difference, we want you on board! Together, we’ll work to deliver impactful humanitarian solutions in challenging environments.
About the job
The Support Service Team Leeader is to coordinate the support functions at Area Office and off-load the Area Manager’s support related functions.Your main duties and responsibilities will be:
- Line management of support staff (Finance, HR & Admin, Supply Chain).
- Ensure compliance with DRC policies, donor/auditor requirements, and support quality project implementation.
- Align operational support with program plans and contribute to Area Plan of Action.
- Facilitate the Area Support Budget, reports, and technical SOPs for HR, Logistics, and Finance.
- Conduct training for staff on support procedures and build technical capacity of support staff.
- Maintain coordination with local authorities, Juba-based support departments, and stakeholders.
- Ensure staff safety, security, and risk mitigation, including compliance checks.
- Support adherence to Securing Supporting Documentation (SSD) SOP and data management systems.
- Coordinate resource allocation, procurement, HR, and spending plans in line with budgets.
- Investigate fraud allegations and produce reports as directed.
- Lead weekly coordination meetings and ensure follow-up on action points.
About you
To be successful in this role we expect you to Proven ability to prioritize tasks, meet deadlines, and work with limited supervision., excellent computer skills in MS Word & and Excel, as well as experience working with an ERP system and Sound knowledge of cost planning, budgeting, and financial reporting
Moreover, we also expect the following:
Required
- Bachelor's degree in relevant field (Business Studies, Marketing, HR, Finance, Supply Chain Management etc. Masters degree or Professional qualifications like CIPS, CIMA, CIS, ACCA etc would be an added advantage.
Sound knowledge of cost planning, budgeting, and financial reporting.
Experience in management of HR and administrative teams
Good knowledge of procurement procedures
Full professional proficiency in English.
Excellent interpersonal and communication skills.
Flexible, reliable and trustworthy.
Excellent planning and organizational skills;
- Good computer skills particularly Microsoft Office
Desirable
- At least 3 years of relevant work experience at a management level.
Experience of working with DRC’s main donors (UN Agencies, ECHO, DANIDA, BHA etc.)
Excellent computer skills in MS Word & and Excel, as well as experience working with an ERP system
In this position, you are expected to demonstrate DRC’ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
We offer
Contract length: 12 Months
Band: G
Potential interview questions
| Can you describe a time you successfully managed a team in a challenging environment? | This assesses your leadership and problem-solving capabilities under pressure. | Provide specific examples of how you led your team and the outcomes achieved. |
| How do you ensure compliance with policies and procedures in your team? | This question evaluates your understanding of compliance and team oversight. | Pro members can see the explanation. |
| What strategies do you use for effective budget management? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe how you would handle a conflict within your team. | Pro members can see the explanation. | Pro members can see the explanation. |
| In what ways do you keep yourself and your team informed about changes in procurement procedures? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
drc.ngo
