Support Service Manager

Mid Senior Admin

Overview

Lead and guide the Support Services Team in efficient operations management

You have:

• Master’s Degree or equivalent preferably in Business Administration, Public Administration, Finance, Economics, HR or related field.
• A combination of Bachelor’s degree with an additional 2 years of relevant work experience may be accepted in lieu of the education requirements outlined above.
• Minimum of five (5) to seven (7) years of professional experience in operations management in a large international organisation is required.
• Some experience in the UN system organisations, preferably in a developing country, is desirable.
• Fluency in Spanish is required.
• Fluency in written and oral English is required.
• Knowledge of another official UNOPS language is an asset.

Contract

This is a IICA-2 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 5 years of experience, depending on education. More about IICA-2 contracts.

Background Information - Job-specific

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world. UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The Support Services Manager reports to the Country Manager and leads and guides the Support Services Team in the Project Office, fosters collaboration within the team as well as the client-oriented approach. The Support Services Manager works in close collaboration with a number of local internal stakeholders, relevant partners as well as colleagues in HQ - to successfully deliver operations services.

The Support Services Manager acts as an advisor to Senior Management on all aspects of the office management and operations. This includes strategic financial and human resources management, efficient procurement and logistical services, ICT, transportation and vehicle management, administration and security, in accordance with UNOPS rules and regulations. The main purpose of the role is to ensure the right support is in place for current and upcoming projects, balancing operational and project priorities, whilst ensuring effective, efficient and consistent support service provision across the project portfolio and internally.

This vacancy will select people for two vacancies: one in Panama City (Panama) and one in Managua (Nicaragua), and will also serve to create a pool of candidates in case similar roles are required in other countries of the Latin American and Caribbean region.

Functional Responsibilities

1. Operations management

- Management of the Operations/Support Services of the Office, HR Management, Finance, Procurement, Logistical, Administrative and ICT Services, effective, efficient and consistent support service provision to projects and all activities under the Office. - Support the Country Manager in establishing the management targets. Monitor their achievement.

2. Project planning and coordination support

- Provide assistance and support to the project budget preparation, revisions and work planning, input on project engagements, advice on goal setting, targets and performance standards.

3. Procurement and logistics

- Supervise office procurement processes, lists of suitable contractors/suppliers, administer contracts, agreements/amendments.

4. Financial management

- Oversee Support Services finance unit. - Preparation of the Office financial Plan and budgets, monitor expenditures, financial reports, supervise closure of accounts, financial services.

5. Human Resources Management

- Oversee the Support Services HR Unit - Office complies with corporate HR policies and procedures.

6. Administration and Information Technology

- Manage the timely and efficient delivery of all administrative services. - Maintenance, manages secure, reliable infrastructure environment for ICT.

7. Knowledge Management

- Knowledge building and sharing with regards to management and operations in the Office. - Development of tools and platforms for operations and data management, ensuring information and knowledge sharing with colleagues, clients and partners.

* For a detailed description of the above please review the attached Terms of Reference

Education/Experience/Language requirements

Education - Master’s Degree or equivalent preferably in Business Administration, Public Administration, Finance, Economics, HR or related field. - A combination of Bachelor’s degree with an additional 2 years of relevant work experience may be accepted in lieu of the education requirements outlined above.

Experience

• Based on academic degrees, a minimum of five (5) to seven (7) years of professional experience in operations management in a large international organisation, is required.
• Some experience in the UN system organisations, preferably in a developing country, is desirable.

Language requirements:

• Fluency in Spanish is required.
• Fluency in written and oral English required.
• Knowledge of another official UNOPS language is an asset.

Competencies

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization. Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Individual Contractor Agreement Contract

Regular monthly: This contract is established in the form of a Regular Monthly Contract, that is, a continuous presentation of the services required during the contract period, making the payments associated with the contract at the end of each calendar month

Level of contract: ICS 10, equivalent to LICA 10 in local scale and IICA 2 in the international scale - The salary scale determination wil be based on the nationality and place of residence of the selected candidate. Contract duration: Ongoing ICA – Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

UNOPS is an inclusive employer, so we invite women and men regardless of ethnicity, disability, secual orientation or gender indentity to apply. We are committed to promoting equitable representation.

Work and personal life balance****: UNOPS values ​​its staff and recognizes the importance of maintaining a balance between professional and personal responsibilities. We have a personal-work balance policy and offer several flexible schedule possibilities. This policy applies to UNOPS personnel, under any contractual modality.

Upon request, UNOPS seeks the possibility of accommodating candidates with special needs.

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

UNOPS is an inclusive employer, so we invite women and men regardless of ethnicity, disability, sexual orientation or gender identity to apply. We are committed to promoting equitable representation

Work and personal life balance: UNOPS values ​​its staff and recognizes the importance of maintaining a balance between professional and personal responsibilities. We have a personal-work balance policy and offer several flexible schedule possibilities. This policy applies to UNOPS personnel, under any contractual modality

Work and personal life balance: UNOPS values ​​its staff and recognizes the importance of maintaining a balance between professional and personal responsibilities. We have a personal-work balance policy and offer several flexible schedule possibilities. This policy applies to UNOPS personnel, under any contractual modality

Additional Considerations

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
• Nicaragua is considered a family duty station according to ICSC. It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Additional information

Apply now

Potential interview questions

Added 5 years ago - Updated 1 year ago - Source: jobs.unops.org