Support Officer – Special Project (CRM)

Volunteering IT & Telecom

Overview

Support in CRM implementation for YuWaah project

You have:

• Understanding the requirement of the organization and document it
• Support in identification of the most suitable CRM solution
• Assist in configuring the program along with the service provider
• Strengthen knowledge and understanding of volunteerism
• Previous experience as a volunteer or in another culture would be highly regarded

Contract

This is a UNV National University contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National University contracts.

The India version of GenU has been named YuWaah! It signifies catalytic partnerships to un-leash the potential of adolescents and young people. YuWaah has been designed to allow co-creation of solutions that are relevant and scalable for ensuring that young people in India have opportunity and choices for learning; have avenues and spaces for functional and voca-tional training, and can choose between employment and entrepreneurship which are acces-sible locally.

YuWaah is a partnership platform founded by UNICEF. The UNV will help in implementing a Customer Relationship Management ( CRM) project in YuWaah to create a 360 degree view of partners. More about CRM can be read here.

Under the direct supervision of Program Manager- Yuwaah, the UN University Volunteer will undertake the following tasks: • Understand the requirement of the organization and document it • Support in identification of the most suitable CRM solution by secondary research and then reaching out to potential solution providers • Support in procedural aspects of signing up a contract with the provider • Assist in configuring the program along with the service provider • Upload legacy data on the CRM • Support in training and roll out of the CRM

Furthermore, UN Volunteers are required to: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for in-stance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities; • Contribute articles/write-ups on field experiences and submit them for UNV publica-tions/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

☒ Accountability ☒ Commitment and Motivation ☒ Commitment to Continuous Learning ☒ Communication ☒ Ethics and Values ☒ Integrity ☒ Planning and Organizing ☒ Professionalism ☒ Respect for Diversity ☒ Working in Teams

or demonstrated interest in computer programming/data analytics • Previous experience as a volunteer and/or experience of another culture, (i.e. studies, vol-unteer work, internship) would be highly regarded;

New Delhi, as a duty station, presents a dynamic and diverse environment. The living conditions in this vibrant metropolis offer a mix of cultural richness, historical significance, and modern amenities. The city provides various housing options, catering to different preferences and needs. New Delhi's cosmopolitan atmosphere allows for easy integration into its multicultural society. While the city boasts a range of international schools, medical facilities, and recreational opportunities, it is essential to be mindful of factors such as air quality and traffic congestion. Additionally, due diligence is essential, especially when it comes to being cautious with street food and water.

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Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: unv.org