Support Officer
Provide compliance coordination support for regional activities.
Overview
Provide compliance coordination support for regional activities.
You have:
- 2 years in administrative support, compliance coordination, customer service, or information/document management.
- Bachelor’s degree in Social Sciences, Administration, International Development, or a related field.
- Strong Attention to Detail.
- Clear and professional communication.
- Ability to follow instructions and manage follow-up cycles.
- Strong organization and time-management skills.
- Fluency in written and spoken English.
- Proficiency with Microsoft 365 (Word, Excel, Power Point, Outlook, Teams, SharePoint, etc).
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
The Regional Compliance Officer provides administrative and coordination support to ensure the timely submission of reports and compliance with Operations (Safeguarding, SFG, DMEAL) and Strategy Realisation (Data & Analytics) requirements. This entry-level position focuses on information management, reminders, tracking, documentation, and communication with Field Offices and other stakeholders. The role ensures that all processes are monitored, required information is shared, and reports are submitted and organised in line with global and regional standards. It does not involve technical analysis or strategic decision-making.
MAIN RESPONSIBILITIES
Compliance Coordination & Administrative Follow-Up
- Maintain regional compliance calendars and follow-up trackers for all reporting cycles.
- Send reminders to Field Offices (FOs) and regional teams about Global Centre (GC) and Regional Offices (RO) deadlines.
- Collect, organize, and file documents submitted by FOs and technical teams.
- Ensure documentation is saved, named, and stored correctly in SharePoint or designated systems.
Safeguarding (SFG) Compliance Support
- Consolidate Annual Safeguarding Reports from FOs.
- Assist in communication, scheduling, and preparation for the Annual Safeguarding Week.
- Support communication with Field Offices - Safeguarding focal points to clarify required submissions.
Support to Design, Monitoring and Evaluation (DME) and Data & Analytics Teams Compliance
- Support Tracking deliverables requested by the Global Centre for monitoring cycles (AIM/AIM+ and other submissions).
- Support the Data & Analytics Advisor by collecting datasets, confirmations, or document submissions from FOs.
- Maintain simple trackers and calendars for DME and Analytics reporting cycles.
General Administrative Support
- Support scheduling of compliance-related meetings.
- Draft short messages (reminders, confirmations, follow-up notes).
- Prepare basic documents or folders for internal reviews.
- Support Face to face (F2F) events, when it ocuurs.
KNOWLEDGE, SKILLS, AND EXPERIENCE
- 2 years in administrative support, compliance coordination, customer service, or information/document management.
- Bachelor’s degree in Social Sciences, Administration, International Development, or a related field.
- Strong Attention to Detail.
- Clear and professional communication.
- Ability to follow instructions and manage follow-up cycles.
- Strong organization and time-management skills.
- Fluency in written and spoken English.
- Proficiency with Microsoft 365 (Word, Excel, Power Point, Outlook, Teams, SharePoint, etc).
Applicant Types Accepted:
Local and International Applicants (IA's) Accepted
Potential interview questions
| Describe a time when you had to manage multiple deadlines. How did you prioritize them? | The interviewer wants to understand your organizational and time management skills. | Explain your approach to prioritizing tasks and managing your time effectively. |
| Can you give an example of how you ensured accurate documentation in your previous work? | The interviewer is assessing your attention to detail and documentation skills. | Pro members can see the explanation. |
| How do you handle communication with diverse teams or stakeholders? | Pro members can see the explanation. | Pro members can see the explanation. |
| What tools or software have you used for compliance tracking? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a situation where you had to follow up repeatedly with a team to ensure compliance. What was your approach? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure confidentiality and security of sensitive documents? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you detail a time when you had to prepare for a reporting cycle? What steps did you take? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you employ to maintain attention to detail in your work? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 months ago
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Updated 6 hours ago
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Source:
wvi.org
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