Supply Chain Officer
Carry out order fulfilment activities in accordance with service level agreements.
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Overview
Carry out order fulfilment activities in accordance with service level agreements.
You have:
- University degree or technical degree with equivalent experience in logistics, administration or equivalent.
- Good command of spoken and written English and Arabic
- Computer literacy; good knowledge of Microsoft Office.
- Three years’ previous experience in administration or in a supply chain/logistics department.
- Good knowledge of supply chain processes.
- Strongly motivated by humanitarian work
- Able to work under pressure in a potentially dangerous environment
Contract
This is a Fixed Term contract. More about Fixed Term contracts.
What we do
The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.
Our values
- At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Purpose
Supply Chain Officer carries out order fulfilment activities in accordance with service level agreements. S/he ensures that all customers’ needs are understood, met, delivered, and communicated efficiently and effectively. S/he also makes information about potential or firm orders available to other logistics staff and those requesting services.
Reports to (role)
• Line Manager: Logistician based Al Junaina • Functional Manager: Supply Chain Coordinator for Sudan based in Port Sudan.
Accountabilities & functional responsibilities
• Processes and fulfils clients’ orders according to the ICRC’s logistical and financial procedures and pre-established fulfilment guidelines. • Ensures that the priorities set by the Supply Chain Coordinator(s) are followed. • Keeps service requesters regularly informed of the progress of their requests. • Records and files documents pertaining to the ordering process; registers and forwards claims and comments from service requesters. • Responsible for the review and analysis of Logistics Performance Dashboards. • Provides order status regular updates to customers. • Contributes to supply chain support for an assigned geographic area or specific group of products. • Ensures that risks are mitigated by performing the controls assigned to his/her role as described in the Logistics Risk and Control Matrix.
Desired profile and skills
- Strongly motivated by humanitarian work
- Able to work under pressure in a potentially dangerous environment
Certifications / Education required
• University degree or technical degree with equivalent experience in logistics, administration or equivalent. • Good command of spoken and written English and Arabic • Computer literacy; good knowledge of Microsoft Office. • Knowledge of enterprise resource planning software an asset.
Professional experience required
- Typically three to five years’ overall professional experience.
- Three years’ previous experience in administration or in a supply chain/logistics department.
- Good knowledge of supply chain processes.
What we offer
• Rewarding work in a humanitarian and multicultural environment. • Competitive employment package with medical insurance. • In-house training opportunities for personal development.
Additional information
• Type of role: National Staff • Working rate: 100% • Location: Aljunaina • Type of contract: Fix-term contract (Extendable) • Length of assignment: Six months(Extendable) • Application deadline: 28 September 2025 • Desired starting date: November 2025
Potential interview questions
| Describe a time when you had to process a challenging order. | This question assesses your problem-solving skills in logistics. | Provide a specific example of an order you managed, detailing the challenges faced and your approach. |
| How do you ensure customers are informed about their order status? | This question evaluates your communication skills and customer service approach. | Pro members can see the explanation. |
| What strategies do you use to manage supply chain risks? | Pro members can see the explanation. | Pro members can see the explanation. |
| Give an example of a successful collaboration with your team. | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe how you handle pressure in a demanding work environment. | Pro members can see the explanation. | Pro members can see the explanation. |
| What experience do you have with logistics performance analysis? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you explain the importance of following logistic procedures? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you contribute to a humanitarian mission at ICRC? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 9 months ago
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Updated 9 months ago
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Source:
careers.icrc.org
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