Stroke Educator

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career.

The American Heart Association has an excellent opportunity for a Stroke Educator at our Dallas TX office. This position can be home-based within the DFW metroplex.

The Stroke Educator provides health education and acts as a Nurse advisor to internal and external customers, including the general public, health care providers, donors and volunteers seeking health information.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

The Stroke Educator trains staff on medical issues related to heart and stroke issues. Training prepares staff to respond to customers seeking information on caregiving, as well as prevention. Responsibilities include:

• Managing of the Stroke Warmline team which connects stroke survivors and their families with staff who provide helpful information and support. In addition, this position selects, trains, and offers ongoing guidance for stroke patients and their care givers. This includes promptly responding to calls, email, chat, and social media inquiries.

• Creating and delivering ongoing training resulting from needs analysis and current research. Acts as the subject matter expert on medically related customer contacts

• Collaborates with leaders from Consumer Health and Office of Science Operations (science research/journals) for training material and to respond to escalated medically related questions from customers.

• Collaborates with the Office of Science team leaders to problem solve, improve processes, and revise and develop educational materials to drive excellence and support the common goals and mission of the organization.

• Creating tactics and responses independently and with other teams to ensure the delivery of exceptional customer service.

• Audits inbound customer calls for evidence of appropriate communication within Heart Association/Stroke Association science.

• Document customer interactions by entering, transcribing, recording, storing, and maintaining information in Association approved software.

• Maintaining Stroke Support Group data for up to 800 independently operated groups.

Qualifications

• Bachelor's Degree in a related area

• Three (3) years clinical experience

• Thorough understanding of the effects of stroke

• Two years of the following experience:

• Direct stroke patient support (required)
• Independently managed small projects with deadlines.

• Developed and presented medical subject matter.

• Demonstrated excellent written communication.

• Proven critical thinking skills in assessing needs and available resources to efficiently implement new and existing processes and resources.

Preferred:

• Bi-lingual in Spanish
• RN preferred

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

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The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

**At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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