Staffing Business Process Manager

Contract

This is a ICRC - Open-ended contract. More about ICRC - Open-ended contracts.

Reports to (role)

• The Head of the Staffing Division

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose of the position

Reporting to the Head of the Staffing Division, the Staffing Business Process Manager (BPM) will coordinate and deliver implementation and sustainability support to the various units within Staffing, focusing on Technology, Process, and Data to improve the employee, candidate, and user experiences.

The Staffing BPM will manage a small team (currently, 2 FTEs in Manilla Shared Services Centre, MSSC). The team is responsible for maintaining the end-to-end Staffing processes (from talent sourcing and recruiting to deploying) and the effectiveness of HR Space, our HR ICRC solution based on SuccessFactors relevant modules and related add-ons, ensuring effective functional deployment across the division and all stakeholders. They will also provide similar support for other HR Space functionality within the division in coordination with the HR Functional Application Managers and the MSSC team. They will also provide data and reporting support to all Staffing products and help maintain tools and support training and communication materials.

The Staffing BPM will work with the Staffing team managers to develop the implementation support roadmap for their workstreams and to support the change work of the team in servicing the Institutional and People Strategies. The role serves as a project and changes focal point and technical problem solver for the division, finding solutions that will improve products, ways of working, and functional services in collaboration with Heads of Teams and Units.

Main duties and responsibilies 1/3

Processes:

• Is the focal point for evaluation and improvement activities related to métier core processes,
• Ensures that business process outcomes are in harmony with the organization’s strategic goals,
• Defines KPIs with the Business Process Owner and follow-up on them,
• Provides functional validation and sign-off for the technical implementation of approved business process requirements in métier applications,
• Works collaboratively across all departments to help improve the management of métier processes from beginning to end,
• Facilitates the métier business process community and collaborates with other business process managers to create seamless end-to-end processes,
• Executes identified changes to the processes and information technology tools (existing and new),
• Owns the business process improvement activities, including continuous improvement, small and medium enhancements,
• Delivers the business training, documentation, and support of business process management tools.

Main duties and responsibilities 2/3

Data and reports:

• Collects needs and proposes reports and dashboards to develop in partnership with the HRIS report expert,
• Creates and maintains tailored reports to monitor the advancement and work of the team,
• Creates and provides ad-hoc, quarterly, bi-annual and annual reports to support the Staffing teams’ activities,
• Periodically analyses and raises attention whenever a data cleaning intervention is required,
• Coordinate with HRIS report’s expert improvements issues resolutions for complex reports and dashboards,
• Coordinates with BI tool expert when maintenance, update, and creation of new automatized dashboard is needed.

Technology and tools

In collaboration with the BPOs, HRIS unit, and ICT:

• Collects and analyses in depth the division needs, identifying common and recurring issues to consider and prioritize,
• Collects and analyses the business needs in terms of improvements and proposes solutions or alternatives,
• Provides advanced support to the users and advises on best practices (for business and system),
• Raises, follows up, and escalates critical issues and bugs to the HRIS unit,
• Monitors HRIS and ICT developments and new tools available to constantly improve and propose new “in-house” technical solutions and adoptions,
• Explores and submit to the Head of Division, Heads of Units, and teams new possible technical solutions available on the market to adopt and improve their work.

Main duties and responsibilities 3/3

Third parties’ relationship management:

• Ensures successful liaison between the users and the providers of tools adopted, managing and monitoring the relationship established,
• Manages regular business reviews with providers,
• Raises, follows, and escalates issues encountered, ensuring full compliance with the expected resolution and products’ expectations,
• Raises attention and escalates issues related to gaps between contract and service provided, involving the purchasing department whenever needed.

Team management:

• Effectively manages a team of two specialists based in Manilla, ensuring they have clearly assigned tasks and duties and receive regular support and feedback,
• Monitors and reports on the team’s activities and performance quarterly and bi-annually.

People management responsibilities

No

Scope & Impact

Geographic remit: global

Relationships

• Internally, interacts with the métier leadership team, the métier community at headquarters and in the field, business process implementation projects teams and the Information and Communication Technologies Division.
• Has no external relationships.

Education and experience required

• University degree in business management, process management, or in a related field
• In-depth knowledge of formalizing and implementing business processes and HR technology
• Experience in business process improvement is required and, if possible, in business process modeling too
• Sound experience in data crunching, analysis, and exploration
• A previous experience in an HR department is a strong asset

Desired profiles and skills

• Exceptional organizational, time management, and analytical skills
• Great data visualization skills
• Strong ability to develop contacts and to work under pressure and independently
• Excellent ability to prioritize appropriately and with a strong focus on deadline deliveries through the use of project management and change management disciplines
• Ability to assign and monitor the work of a small team of specialists operating in a remote setting.
• Knowledge of SAP SuccessFactors – Recruitment module a must
• Fluency in English and knowledge of French is an advantage
• Computer proficiency and expertise in using Microsoft Office tools

Additional information

• Location: Geneva, Switzerland
• Type of contract: Permanent
• Activity rate: 100%
• Estimated start date: March 2023
• Recruiter: Diara Niang
• Application deadline: 22nd of January 2023

Are you ready to explore the next chapter of your career? Apply now!

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

We are an equal-opportunity employer and value diversity at our institution. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform crucial job functions. Please reach out to us to request accommodation.