SSA - Knowledge, Communications, and Partnerships Officer

Overview

Manage knowledge and communications for health partnerships and programs.

You have:

• First-level university degree (Bachelor's) in communications, journalism, international development, or related field from an accredited/recognized institute.
• At least 2 years of experience in monitoring, communications, documentation, or partner coordination.
• Fluency in English and Bislama required
• Proficiency in photography, basic video editing, and communication design tools.
• Strong writing, editing, and storytelling skills.
• Knowledge of WHO mandate and goals or experience in UN Organizations, international institutions or NGOs is considered an asset.
• Fluency in French is an asset.

Contract

This is a No grade contract. More about No grade contracts.

Background

The Knowledge, Communications, and Partnerships Officer works under the direct supervision of the Country Liaison Officer. S/he receives technical guidance from the supervisor and the partnership and communication team at the Division of Pacific Technical Support. The incumbent is expected to work independently but can escalate complex issues and cases to the supervisor.

Job Description

1. KNOWLEDGE MANAGEMENT, INCLUDING MONITORING, EVALUATION AND LEARNING
   1. Maintain and update the CLO results framework and indicator registry.
   2. Collect monitoring and performance data using approved tools (surveys, questionnaires, focus group discussions).
   3. Assist in preparing periodic progress reports based on key performance indicators (KPIs).
   4. Coordinate team reflections, after-action reviews, and learning events.
   5. Maintain a digital knowledge repository for documentation, standard operating procedures, and guidance materials.

2. COMMUNICATIONS AND VISIBILITY In close collaboration with technical colleagues and the Division of Pacific Technical Support:

   1. Develop, draft, and edit activity/success stories and case studies to disseminate through WHO channels.
   2. Take photos at events and field activities, including compliance with photo/consent protocols and upload to the WHO Multimedia Library.
   3. Produce or assist in the creation of audio-visual materials (videos, interviews, photo stories).
   4. Ensure WHO brand compliance and visibility at all WHO-supported events.
3. HEALTH PARTNER COORDINATION
   1. Serve as Secretariat for health development partner coordination mechanisms.
   2. Convene and prepare for regular meetings with partners, including develop agendas, prepare briefs, send minutes, and track follow-up actions.
   3. Facilitate timely information exchange among MoH, WHO, donors, UN agencies, NGOs, and civil society.
   4. Organize and attend meetings with MoH and health stakeholders as requested.

Educational and experience requirements:

Education

Essential: First-level university degree (Bachelor's) in communications, journalism, international development, or related field from an accredited/recognized institute. Desirable: Master’s degree in any of the above qualifications, and/or trainings/courses in communication techniques such as graphic design, visual language and the use of social media.

Experience

Essential: At least 2 years of experience in monitoring, communications, documentation, or partner coordination. Desirable: Experience working with government, UN agencies, or development partners preferred.

Technical skills and knowledge

• Proficiency in photography, basic video editing, and communication design tools.
• Strong writing, editing, and storytelling skills.
• Ability to analyze data and produce clear visual and written summaries.
• Knowledge of WHO mandate and goals or experience in UN Organizations, international institutions or NGOs is considered an asset.

Competencies

1. Communication
2. Fostering Integration and Teamwork
3. Producing Results
4. Knowing and managing yourself
5. Respecting and Promoting Cultural Differences

Languages

Essential: Fluency in English and Bislama required Desirable: Fluency in French is an asset.

Details of the proposed position:

• Salary for this role will start from VUV 1,620,000 to VUV 2,411,000, based on qualifications and experience.
• Duration of the contract: 12 months initially, with potential extension.
• This role is subject to local recruitment and will be filled by Vanuatu nationals recruited in the local commuting area of the duty station.

Additional Information

• Only candidates under serious consideration will be contacted.
• A written test/interview may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/ diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• For information on WHO's operations please visit: http://www.who.int.
• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits workforce regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics. The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States ( https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply for WHO jobs. Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (<https:// www.who.int/about/who-we-are/our-values>) into practice. · WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• SSAs shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority.
• WHO shall have no responsibility for any taxes, duties, social security contributions or other contributions payable by the SSA. The SSA shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the SSA in each location/jurisdiction in which the work hereunder is performed, and the SSA shall not be entitled to any reimbursement thereof by WHO.
• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at [email protected].
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Potential interview questions

Added 3 months ago - Updated 3 months ago - Source: who.int